Upon arrival, we were greeted warmly at reception. The allocated room was spacious. The breakfast will be remembered always. The selection of food items was diverse, presentation was of the highest standard (napkins not serviettes and condiments in individual glass jars… so sweet) and I could enjoy my first cup of tea in a proper teapot for many weeks. It was superb! We were also allowed to stow our luggage the next morning as we had a later day train connection.

I really love the ability to make a hot drink in my room. My European experience suggests that this is not standard practice like it is in Australia (even a basic motel room provides a jug with items to make a tea/ coffee… and a fridge). However, no jug provided.

Everyone on staff is top drawer professional. Nothing was beyond them. Room was very nice, with plenty of linens and comfortable bedding and the renovation for this 130 year old elegant hotel is superb. The Bar is handy with a full range of drinks; alcoholic and otherwise, and the dining room is stellar for both breakfast and dinner.

To satisfy the requirements of the historical building, the windows on the 3rd floor, as well as the shower head and much of the lighting require a chair to reach if you are under 170cm (5'-7"). A chair is provided at an accommodating desk; although I'm sure that was not the original intent of the provision. Having stayed here before, I can recommend a request for a 1st or 2nd floor room if your height is limited! ;)

Hotel is in a beautiful old building. The location was excellent, right in the city center next to all the restaurants and bars. Staff was very friendly and helpful. The breakfast was excellent, though (as always) from a vegetarian's point of view there could have been a bit less meat and bit more vegetables. The bed was comfortable.

There was a horrible smell of a drain in the room. It was coming from the bathroom, so the problem was a little less worse when I closed the bathroom door. You could still smell it though. I tried pouring warm water down the drains, didn't help. The smell was so bad that you wanted to spend as little time in the bathroom as possible. Room was a bit worn off, needs some refurbishment soon.

I had a generally positive stay, with clean and spacious rooms and friendly staff. Breakfast is also wonderful! However, I am certain that I left a pair of earrings in the room after checking out. Despite contacting the hotel the next day, because I was still in town, they were unable to locate them. This was quite disappointing, as I know they were left behind. I would encourage the hotel to review and improve their lost and found procedures to better assist guests in similar situations.

The fact that I couldn’t get my earrings back

Stunning historic building, amazing location, absolutely wonderful breakfast, dog friendly and very comfortable bed. Such a beautiful place to stay. We had a perfect stay there while we discovered the wonderful historic city of Odense.

Part of the vintage charm is that some of the fittings are a little dated, so none of the taps have mixer valves and the bath/shower combo doesn’t have a thermostatic valve so it takes a bit of work to nail the ideal water temperature, but on balance a worthy trade for the genuine vintage aesthetic!

We are an old couple of over 70 years old, and we are taking a long trip with 4 pieces of luggage. We are staying in the First Hotel Grand for 3 nights. We are so happy and lucky to meet smiling and helpful Matilde in the reception. She has tried her very best to show the First Hotel Grand’s first class of warm hospitality! Not only she kindly and thoughtfully helped us with the room, but also with the parking in the rain. She even kindly offered her help for our heavy luggage. Our special and sincere thanks go to Matilde and also to Stefania who has also warmly helped us for other things. Both of them really make us happy customers of the hotel. We also deeply appreciate Ms. Mette K.-Hafstrøm,Hotel and reception Manager for her very motivated and helpful reception, breakfast and housekeeping teams!

Our Room is very spacious, and with fridge and snacks and drinks included, Very Excellent Continental Breakfast and I love the Coffee machine with a different selection of coffee. I love the ginger shot. The location is in the middel of downtown Odense and a lot great Restaurant nearby.

Probably they need to add more pillow, we only have 2 small pillow, and if the can have a little bit bigger comforter or blanket, we cane November and quiet hard to sleep with a small comforter.

It is a large, historic centrally hotel that has been extended and refurbished, with excellent service. The room and bathroom were sizeable with a lovely street view of the red-brick buildings that are now schools across the street. A beautiful hotel bar with a library was pleasant to relax and have a drink in, though, in keeping with the hotel and the black-tie event they were hosting, everything was expensive. You could not be any more central, however.

Some of the furniture in our area of the hotel and room, while modern and comfortable, seemed a bit dated.

The room itself was lovely. We booked a "superior double room", which was kind of a small suite just with no door between the sitting room and bedroom. The bathroom was excellent. The bed was comfortable. The breakfast room and hotel in general was very characteristic of the Danish late 19th/early 20th century style with lovely pillars and carvings and a big staircase with paintings. The staff were incredibly friendly. Breakfast was fine. Visitors should explore the ground floor where the reception rooms are, and especially the photo galleries there which truly attest why the hotel was indeed the grandest of its day in Odense.

Apart from the "old" decor, which we loved, there was perhaps a bit too much modern neutral"grey" decor everywhere, which I felt took away from the massive "olde worlde" charm this hotel could otherwise have. The sitting area in our room could have had better lighting. Our room looked out onto the inside of the quadrangle, which has a pretty horrible view (i.e. no view unless you like fire escapes). So we kept the curtains shut. No car parking for guests - luckily this was a non-issue for us but guests should bear this in mind. I suspect this is a fairly general problem at Odense town centre hotels.

The location is superb and at the heart of this lovely city. I like the building which is historical and Victorian with very nice decoration. Do not forget to take the breakfast with nice Danish candles and historical atmosphere. I like the hotel and would come again.

The heating at my room was not good, I asked the maintenance and they provide extra hot fan .There is new extension building having some rooms where I stayed which are far from reception and needs to walk in long corridors and two lifts!!!!😒.