The property was beautifully kept with manicured lawns and smooth walking paths. Loved seeing flamingos, geese, herons and local wildlife on the property as you sat outside to eat.

Not applicable.

Beautiful grounds, pool, beach. The restaurants and buffets were delicious and the staff was incredible. the shows were so much fun and the entertainment staff did such a great job engaging everyone. It was clean, albeit a bit dated in the rooms. Just a perfect and wonderful birthday trip with my mom.

Nothing, it was all great. The rooms maybe could be updated, but who cares. we barely spent any time in the rooms.

We really enjoyed our stay at this Iberostar. All people working there were friendly and helpful (they all worked hard to make people’s stay great). Some of them spoke good English, some of them a bit less good English ,but we never had any troubles to communicate with anyone (what I was afraid about reading some comments). It always helps if you know a few basic words in Spanish. The food at the hotel was great! We loved and buffet and a la carte restaurants (we went to the greek , steak and italian restaurants). Nice thing was an icecream stand at the pool area. Fresh fruit juices available during all meals(something what we missed in other iberostars in other countries) Kids club was quite nice too. They had a lot of activities and ladies working there were sweet to kids. Room was spacious and pretty comfortable. A whole hotel was clean.

The room had a few broken things (we were not so bothered about it). Definitely would be good if they would do some renovations of the rooms. AC wasn’t cooling the room as much as we would wish, but we also used the fan together with the AC and it was fine(way cooler than outside anyway). In general we were happy and we would happily come back to this hotel.

There needs to be meals prepared everyday every meal for vegetarian. Difficult to find things to eat if you don't eat meat

The lack of meals for vegetarian

Loved the beach. My favorite server Aurelis in the restaurant who was very caring.

I did not like instant coffee served at breakfast, It used to be ground before. Shame for Iberostar. Also a very loud beach party did not let us sleep. It should have been moved away from rooms and not run past midnight.

beach, central air in building

need more drawers for staff, better control for food quality , straw for cocktails is still needed or should be available for each guest , the same way as water bottle is available

This hotel is a great option within the mid-price range from the Iberostar network. The property boasts a spacious territory shared with four other Iberostar neighbor hotels, though the main area is expansive enough to fulfill most needs. Featuring two pools (main and quiet), a beautiful beach with a bar. Regarding accommodations, while there was a typical hiccup with our initial room, the staff handled the situation smoothly, and we were relocated without any hassle on the second day. Admittedly, the interior of the rooms may appear slightly dated, but they are kept clean and pleasant. As for dining, I can't speak for the à la carte restaurants as I stuck to the buffet throughout my stay. Fortunately, the food selection left me thoroughly satisfied. Despite being gluten-free, I found plenty of options beyond the expected pizza and burgers, including a diverse salad bar, customizable fish and meat dishes, and an array of vegetables. While breakfast and lunch offerings remained consistent, dinner introduced new themes such as sushi, seafood (including crab legs), Italian cuisine, and local specialties. The hotel's bars are noteworthy, always open and offering a commendable selection of rum, whiskey, and appetizers. While you won't find Moët champagne at an all-inclusive, the rum selection is extensive, and the cocktail options plentiful. The lobby coffee shop is a particularly appealing feature, perfect for a quick pick-me-up upon arrival or departure. As for the beach, it's a significant highlight for me. Expect constant waves due to the ocean setting, but cleanliness is well-maintained, with no seaweed issues during my February visit. While snorkeling isn't the main draw here, the vibrant water colors and expansive shoreline provide ample opportunities for relaxation and leisurely strolls. Hotel security is present for added peace of mind.

Service: I was unprepared for the lack of English-speaking staff. It's disappointing that only 2 out of 5 employees at the reception can fluently communicate, rather than merely repeating key words and assuming the rest of the conversation. Buffet: I would suggest better management practices. When a manager is present in the buffet area, the waitstaff tend to be more efficient. In their absence, servers seem more preoccupied with chatting amongst themselves rather than assisting guests. For example, I received the wrong drink several times or was not served at all. Water sports: Given the weather conditions, I would recommend considering options such as wind-surfing, which could be in demand.

I think they have to improve the entertainment. Day entertainment around the pool is boring and post shows at night as well. Dj music selection in not varied.

The service and all the amenities.

The menu and the food at Mexican restaurant.

Absolutely Everyone was nice, kind, and attentive. They helped drive everyone around the large resort. Rooms were cleaned daily. They kept the excitement alive with activities and music at the pool. The beach was kept clean and seagrass removed every morning.

Having a few extra pops in the mini fridge would have been nice but thats the only improvement.