Ghada, (the beautiful caring lovely assistant to Haythem, Director of the front office) excelled and went out of her way to help us with our stay and ensured that all our needs were met...she made sure to speak with majority of the hotel staff to support us, with a family member who has health issue awaiting hospital treatment...she was soo understanding and comforting and lifted up our spirits with her happy positive attitude and smiles...she excelled...also the Reception Manager, Maged, who assisted greatly with a Clinic appointment for us and Haythem (Director of front office) who was very kind and understanding, helping us with any issues...All the hotel staff were very good with us during our stay...the Restaurant foods was excellent and the Manager and staff too! All housekeeping staff, laundry staff and hotel's staff who helped us with our luggage, all very good...Ghada was exceptional, to ensure we had a very good and supportive/welcoming stay...Would certainly recommend this hotel.

There was nothing to dislike

View os nice, the stay is more than we expected comparing to the price. View is wonderful and all kind of services available in the hotel as well as outside the hotel, everything is nearby and the staff are kind. I am grateful to Madam Rawdah. She was very nice and helpful during our stays.

Nothing

not good

all the hotel room need to refurbish

Clean and big room with big balcony Good room cleaning from house keeping especially mrs radwa always smiling overall the hotel with the facilities is valuable for its price

Alot of birds around and dierty swimming pool the breakfast needs more variety and fresh bread selection but otherwise reasonable breakfast as well as i ordered chicken fillet sandwich from the loopy bar it was burned bread and looks something strange not chicken at all never seen before and i cancelled the order and TV channels were poor signal bad quality and few selection

The hotel is a little outdated but still acceptable 4 star hotel. It's located in a busy area but once you enter the property you're in a different quiet place. Staff members are very helpful and cheering. Room was not the most comfortable or luxurious but comfortable and big.

Limited choices for food. Breakfast is boring if you stay more than 1 or 2 days.

Nice clean swimming pool. The beds were comfy. Large bedroom plenty of space. Nice big balcony overlooking the pool. Friendly staff. Can't comment on the food as we didn't have any. Very close to shops. 10mins drive from the pyramids

Outside looks a bit tired and needs a lick of paint.

The location near the Main Street, room clean and comfortable, the staff is friendly, specially Ghada and reception team, the food in breakfast meal are great.

In the bathroom, the shower head needs to be change.

The room was okey, quiet, close to swimming pool. The room was big, fridge worked well, and there was all what you need. The breakfast was very good. The rest - you fill little peace of calm in a hurry city.

They give us the price higher, then it was on booking.com. Some lamps in our rood didn't work. And they didn't clean the room every day.

It was clean, the rooms were good size and so was the bathroom. The cleaning staff are amazing, especially Rawda! She's a lovely and friendly lady, great cleaner. The pool was cleaned each evening.

Unfortunately, the night staff at the reception desk really let themselves down! We arrived in the middle of the night with 2 kids, travelled from the UK. Kids were tired and desperate for sleep but because of some misleading info on the website (booking.com) it states different prices for Egyptians yet in the questions & answers the answer from the hotel contradicts that its same price for everyone! But at the desk we ended up paying $20 per night per room extra for 8 nights! Then they let us in the room! ALSO THE WATER IS NOT FREE!!

Beautiful courtyard and pool. Large, clean room. Excellent, friendly staff.

The Hotel-At-Large was terrific, but the Spa/Hamam/Massage experience was lacking. Overpriced; we did not receive the full time of the treatments we paid for; and spa was not well-maintained.