This was my fifth trip tp Egypt and I wish I had known about this hotel earlier, the staff were very polite, friendly and professional making sure every guest enjoyed their time there. The rooms were clean and very comfortable. The meals were delicious. You can choose between A La Carte or Buffet for dinner. As I was travelling in Summer, the pool area was great to cool down in after a day out. I can't thank Mr Mohamed & Ms Amira enough for their hospitality. I will definitely stay there again when I am in the area.

The hotel pool, the chef made us some nice vegan food on request, good price on spa

Poor vegan options for breakfast and dinner, set menu for dinner for most of our stay, not very professional spa services, hotel supposed to be renovated and reopened a year ago, but the rooms look a bit more worn out than that

We have never seen the staff so nice before. Everyone is so nice and wants to make your stay as good as possible. We were greeted by miss Amira who introduced herself individually to both of us. Also, we got welcome drinks and appetizers. Later, they brought us welcome traditional sweets. The bedding was clean with one hard and one soft pillow so you choose your preference. The hotel is older one and you should not expect luxury but you will receive good care and clean bed to sleep in.

The carpet was not vacuumed very well. We saw that they have a vacuum cleaner, but apparently not so strong since the carpets were not clean.

After my checkout, one of the best aspects was the attentive service and honesty of room service staff member A. Ibrahim. He found my misplaced clothes and kept them in the lost and found. When I returned to the hotel more than 24 hours later, I was relieved to find my clothes along with the money that was in my trouser. Additionally, I really appreciated the pool view, the cleanliness, the amenities, and the overall comfort.

The refrigerator was extremely loud, most TV channels were not working, and the lighting was very dim. The security staff asked me to sign a "suicide letter" as a disclaimer for food poisoning if I brought in food from outside. This is the first time I’ve ever encountered such a requirement, despite having traveled to over four countries and three cities in Egypt, staying for months in four- and five-star hotels.

1) Breakfast - Bread and pastries 2) Clean & calm property 3) Kids friendly 4) Very supportive staff, especially Ms. Mona Note: The pictures shown in Booking.com exactly match the same, which is not the case with other properties (i considered for booking), observed during my travel in Giza.

1) Three pin electric socket wasn't available, which they provided later. 2) The smart TV in the room was not getting connected to the WiFi. This is to be fixed, as families traveling with kids need connectivity to YouTube, etc.

The properties located close to the pyramids in one of the famous streets in Cairo brand new operator with renovated facilities the main pool area is one of the significant areas that you would enjoy relaxing by the pool, enjoying finest, ever cool drinks, and amazing meal and a fine hookah the customer service went beyond by the Amazing guest relations Ms.Amira and Ms.Muna the Front Desk Manager and his team members was excellent offering an amazing experience walking in to the hotel and I would like to Thank Mohammed the man behind the the scene for an amazing Hookah experience

I would suggest a fine café that serves speciality coffee with amazing set up for people to have meetings different options when it comes to F&B and an organize retail area and proper Desserts and entertainment options

the staff here is absolutely amazing, they go above and beyond...one little thing that is not of your satisfaction they ensure to investigate and make changes if and when necessary, their aim.is to please and they did just that...from.the guys at the restaurant, the pool guard, shisha, butlers 10/10... don't get me started on the meals...brilliant

I just wish they could get more English speaking staff...I found it difficult to communicate most of what I needed, considering the fact that they recieve international clients who speak English

Most of the Hotels in Giza or cairo are scams. This place is genuine. Nice property, nice staff. They serve a very decent breakfast. The travel desk guy is good, he helped us to arrange our local tours.

Room service is pathetic. The people attend the call are not aware of the bar menu. they missed my order two times. Then I had to call the manager both times to get my order. They huge improvement in putting good staff and training them.

I liked the rooms and the willingness of the staff. Although there was a language problem they did their best to accomodate us.

The breakfast for the price charged was not value for money. If they included a free breakfast for guests it would be perfect for guests. Either they keep the breakfast simple and free or provide a wider variety for the price.

All the staff are well Ms Mona and Amera were very professional and very helpful and they was very vert supported And also they show use the best location and best places and they was there 24/7

WiFi And they little bit of disturbance of the hotel who were booked others were all well But the WiFi WiFi WiFi was very bad and the siting