The concierge desk at the Dusit has been a true highlight of my stay, providing outstanding service. I would like to especially commend Moustafa Ayad, who was incredibly helpful. He assisted us in arranging a last-minute trip to the Pyramids and organized emergency airport transport when our Uber was significantly delayed. Moustafa was highly attentive, staying on top of our requests well into the evening. This has been the best concierge service I have experienced across all the hotels I have stayed in. Additionally, the airport pick-up service is exceptional, as they assist with visa formalities and fast-track you through immigration in just 15 minutes, bypassing the long queues—a real VIP experience! The staff is called Yasser.

The Asian food is not very authentic...

The staff were excellent could not do enough for us..from the room cleaners (Ahmed) to the concierge ( Mustafa) and the lovely ladies at the Tau restaurant, and of course the relations staff who were always at hand to message us on WhatsApp ( they were superb, helped with our luggage, and we'll being) all very helpful, polite, attentive and caring. We can't wait to go back. Thank you all. The most outstanding staff was Yasser from the airport shuttle team. This man is an angel, who went above and beyond to help us and take care of us. A credit to the hotel. My luggage were left behind by Egyptair, it was a disaster for Christmas being ruined after coming from such a long way. I was so upset and Yasser helped to locate them the following day, after working a long shift, he stayed behind just for me, helped with the language barrier and reassured me all will be well. I was so uncomfortable and had little information from Egyptair. I don't speak or understand Arabic, so it was scary. Yasser was God send, and he never left me without support. He stayed with me till 2am! I could not thank him enough. We love Yaser!

Was given the impression that the spa facilities was on site and free to use as guests. It was nearby but a bit of a walk or a buggy ride. The staff at the spa were so unfriendly, could not even smile, they behaved like we were nit welcomed and cold so we cancelled appointments especially when told rudely that we had to pay to use the none treatment related facilities eg sauna. We were told otherwise so was not prepared and the lady embarrassed us so we left.

It has spacious rooms. It very clean and the hotel overall is nice.

Their food, across multiple levels: 1. Tao the Asian place in the hotel, the food is too expensive for Egypt, I paid for 2 people and 3 dishes similar to what I pay in Dubai (which is very expensive) the place is not even 7 star fine dining. Add to that, the food portions are not that big and the taste is not that spectacular to charge such prices. 2. Breakfast: for the price you are paying in the room the breakfast is very poor in terms of both, variety and quality. Plus the service was slow in both kitchen and waiters. 3. Dining In: I simply ordered 2 French fries, how hard is that order. We got it stale fries as it was taken from open buffet, it has paprika on it really?

I recently had the pleasure of staying at Dusit Thani LakeView Cairo Hotel, and my experience was exceptional from start to finish. The reception staff were welcoming and efficient, ensuring a smooth check-in process. Upon entering my room, I was delighted to find it impeccably clean, with all amenities thoughtfully arranged. One of the highlights of my stay was the breathtaking view from my window, which added an extra layer of enjoyment to my trip. The seamless checkout process was just as impressive, wrapping up a truly memorable visit. I highly recommend Dusit Thani Lake View Cairo Hotel to anyone looking for a delightful and hassle-free hotel experience.

While the overall experience was pleasant, I did encounter a couple of issues. The noise from the cleaning staff, especially after midnight, was quite disruptive. Additionally, I could hear guests in the neighboring room talking, which affected my ability to relax. These aspects detracted from an otherwise enjoyable stay.

Well designed and spacious. Staff are very helpful and attentive; George at the front desk graciously offered us late check out when he learnt that our flight is late in the evening, also Mahmoud the concierge offered us a limousine when we missed our shuttle to the airport.

Value for money-the price is too high compared to similar properties. Restaurants play loud music, too loud for a restaurant. Location is far from amenities or activities, adding cost to the stay for commuting.

The waiter (Hager) at the lobby wasn't polite, her attitude was rude to us.

During my recent stay at the hotel, I was thoroughly impressed by the exceptional experience provided. From the moment I checked in, everything was perfectly in place. The rooms were spotless, well-appointed, and very comfortable. The amenities exceeded expectations, and the hotel's ambiance was inviting and relaxing. One of the highlights of my stay was the outstanding guest relations team, especially Miss Qamar. Her warmth, professionalism, and attention to detail made me feel truly welcomed. I highly recommend this hotel for anyone seeking a seamless and pleasant stay.

The entrance of the parking is under maintenance and very hard to going inside and outside

Had a wonderful stay at Dusit Thani LakeView Cairo. Hotel was clean, very presentable and chic. I was checked in and greeted by Hady. He was very hospitable, knewlageble and warm. Hady escorted me to the room and gave me a tour showing me the restaurants and what to do if I decide to spend time at the hotel. Service was above and beyond. Room service is 24/7 with great quality food and beverages. Pool was fantastic and everyone around was catering to your needs with a smile on their face. My stay was short but defiantly memorable. Defiantly staying there again during my next visit to Egypt!

I loved the property's spacious layout, modern amenities, and well-maintained pool. The location was ideal, offering privacy and comfort, with easy access to local shops and public transport. Overall, it offers the perfect blend of comfort and style. Close to the airport, approximately 20 minutes.

I’m facing a simple mistake from customer service that was not answered my call to send someone to take my bags from the room at the time I checked out of the hotel and already I notified the receptionist.

I have stayed here a few times before and it was great to get the Usual Incredible Dusit Hospitality. Managers and Desk Team are very accommodating, polite, and understanding. We were upgraded on arrival to an incredible suite, the breakfast was excellent, the proximity to the malls and restaurant's was also first class. 10/10 !

Shuttle Driver over speeding on the motorway with kids in the car, ignoring constant calls to slow down.