We had an awesome room with tons of space and the hotel was not far from the village or the ski school. The staff was amazing, they gave great recommendations and helped us at every turn. I had a second room and had to cancel due to an unexpected injury and they were so helpful and accommodating. The restaurant was delicious!

Ok I’m not gonna lie, it’s an awesome hotel with huge rooms, but it was a bit of a sticker schock! Still everyone was kind and helpful - the only thing I would say is it can be a cold walk home after ski school in the snow, but really it was still awesome!

Magnificent hotel - the moment you walk in you know you are in for a comfortable stay. I went just after ski season had finished so it was much much cheaper and very quiet. The room was very luxurious (even has it's own gas fireplace) and I can imagine settling in after a long day skiing. There is an enormous gym and steam room / sauna and even a cold plunge tub. I could not afford to stay here during peak season!

Restaurant was closed but fully understand as it was between seasons. Otherwise really nothing to complain about.

Very nice hotel, no need to get on your car once you get there. The front desk was the best customer service we ever had at a hotel. I don't know her name, but treating your guest with respect goes a long way. There is so much complementary stuff. You really don't need anything while staying there. We went off-season but still found good restaurants around. Walking the villages when they are empty was my favorite part. I'm definitely going back with our son.

The location is excellent. It is on the edge of the village, so easy to walk everywhere. We had room service from the restaurant for dinner the evening we arrived. Food was very good. They allow dogs, which is awesome. There are trails right next to the hotel to walk dog in morning and evening. The room was very large and really nice. Bed was very comfortable. Husband enjoyed the huge tub in the bathroom. Staff had to park our car in their lot because we had a topper and couldn't park in the garage. But it was safe and they were really nice about it.

Nothing

Spa/ Gym was a nice attachment to this place with the hot tubs and cold plunge! Restaurant was really nice but like most things in Vail, pretty pricey. Rooms were comfy, ski valet was nice as well. Location was great as Vail village is all within walking distance.

Parking; Its either $80 per day for GH valet or $60 per day for Vail parking lot. Luckily the parking lot is right across the street. Check-in; I was told that I could check in early and was pushed off to a phone call when my room was ready. I never received this phone call. Check-in didn't happen until around 4pm.

comfortable beds, rooms each had bathroom so it was great for a group, rooms were quiet so it’s easy to forget there are other people around. Heated floors in bathroom are lovely!

although kitchen is equipped, it’s less than other places. For example there were just a few knives for eating and no cheese grater. Also need to consider cost of parking since there is no free parking.

The hotel decoration was beautiful and it was located I. Front of the Vail Village garage. You can also unload your bags in front of the hotel.

The mattress was terrible. You can unload your luggage in front of the hotel BUT they have some stairs at the entrance. I gelt sorry for the guy who was carrying our bags.

Great staff !!

The Slope restaurant was super nice but no sides with meal, 10 dollars for simple mashed potatoes and 6 dollars for steak sauce, makes the place seem really greedy, a simple nice salad and mashed potatoes with your 64 dollar steak would go a long way for repeating customers

Everything was exceptional. The staff, the view, the room itself- we loved it. Everything was immaculate.

There were a few small things that we noticed around the room that could use attention, but it was nothing that dampened our expereince.

Gravity Haus was an excellent option. They hold your skis at the base of the hotel or you can opt to leave them at the base of the mountain. Which is great. The location right in the main village is fantastic. I stayed at Hyatt for one night before coming to GH. The Hyatt is a bit more upscale but the location, even with lift service, is not ideal. At GH you can just walk outside and be at the bars/restaurants. Bar is great. Even though understaffed the people were wonderful and accommodating to any issue

Due to Covid we only had room service once during our 5 day stay. That was disappointing. But of course these are unusual times and well...first world problems. The way the front of the hotel is a bit odd facing so not the most convenient when arriving.