Friendly, great staff - always willing to help and to go extra mile. Had dinner and breakfast catered and was glad i did. Very little food options around in off-season. Very appreciative that staff also prepared additional special dishes not in dinner menu. Food was delicious and better than the ones at more expensive ryokan. Location was a little off Nikko city but great if you are planning to visit the Senjogahara area Will stay again if I'm travelling to Nikko area.

Very minor points only because I thoroughly enjoyed my stay. Decor is a little dated and outdoor hot spring was a little too hot for me to use.

Lovely welcoming and helpful staff Great location for many beautiful walks in Nikko Fantastic breakfast buffet (the best we had in Japan) and dinner They accommodated my vegetarian diet Large room and good power shower Useful drinks vending machines in the lobby

Only two meal serving times at breakfast and dinner - seemed quite restrictive (e.g. if you want to head out early for a big hike).

We arrived right on the cusp of the set dinner time. Kamio-san (manager) and staff were waiting outside the entrance to spot us getting off the #28 bus stop near opposite. They carried our bags to our room and ushered us into the superb multi dish Japanese “degustation” dinner…. Warm double glazed rooms (snowing outside) - very comfortable beds - ryokan style yukatas . We woke to the exceptional lake view ringed by snow capped mountains - incredibly helpful staff - lifts were offered to Kegone Falls (it was raining) - breakfast had full western and japanese food choices - evening meals were outstanding - DO pay for their full meal package! After a big day walking the trails and wonderful heritage sites of Nikko, return to another multi course feast and a soak in the deep sulphur infused onsen….(And do buy the Tobu Nikko 4 day pass - much cheaper than paying individual trips) A wonderful time.

The ONLY thing I could suggest to Hatago Nagomi would be to consider some warmer lighting in the dining room - the white fluorescent lamps are a bit stark 😉 But this doesn’t stop me from giving a 10. We really had a lovely time here.

Great room, everything clean, good breakfast selection, beautiful view, lovely onsen, very kind staff. Really happy with the hotel itself, also has restaurants and supermarket etc all close by.

The location, while beautiful, is a bit inconveniently located overall, you have to take a bus that goes a long serpentine road up the mountain. If you can't stomach that you shouldn't visit this area.

A quaint, charming mountain lodge run by a wonderful staff that’s dedicated, professional and welcoming. Cozy loungewear provided, onsen on the second floor. Food prep, presentation and service is exceptional. The hotel is in need of updating but that is part of its charm. Located directly across from lake with rental boats and a tour boat that runs regularly and stops a few places where passengers can follow walking paths to waterfalls. Busses run from Nikko town center making it easily accessible and well worth an overnight stay.

The hotel could use updating.

Great view of the lake from our 4th floor window with a sofa facing outside. Good food and staff. They spoke enough English and always had a smile. The parking is a little tight but we parked in the back on a much less busy street. Walked along the lake and to kegon falls.

No elevator so had to go up and down stairs a lot. Beware if have big suitcases-we only had small bags and left the suitcases in the car. Second floor less stairs and had balcony view but lower down.

The staff was extra ordinary friendly and very welcoming. They serve a really good vegetarian dinner (not sure if it's even vegan), that is inspired by local temple monks. The room was very clean with a beautiful view over the lake. The Onsen is great and they also have a small sweets shop in the first floor. There are 1-2 people who speak English in the hotel.

The breakfast was quite boring with not many options and the cornflakes were only in very small plastic bags. They were out of cornflakes quite fast. There were not many fruits or no fruits at all. There were croissants and jam, but no butter or other spreads.

While the location of this property is fantastic, it was the staff that truly made this hotel and our stay special. Rarely have we stayed in a hotel and been made to feel so welcome. the staff at Hatago Nagomi are incredible. From the moment of our arrival, it was clear we were in for a treat. We plan on staying here again on our next trip to Nikko, and will enthusiastically recommend this property to our friends.

I loved my stay at this hotel and would definitely come back! The staff was very kind and helpful. The room was way bigger than expected, very clean with all needed amenities. The small outdoor onsen was a definitely a plus! The location near the bus station with the lake view is perfect for exploring the region and hiking around. The dinner was copious and delicious, with different meals every night.

The hotel itself and the facilities are a bit dated (like the whole town to be honest!) but don’t let it deter you. Everything has been extremely well maintained; I felt right at home!

The hotel is right in front of a lake, nice and quiet place. The staff are very friendly and pay great attention to ensure the stay is enjoyable, especially the gentleman at the reception. He also serves the dinner and carefully explains every dish. Excellent services.

The property is dated and no lift, which they have clearly mention in the booking. Unfortunately we were given a room on 4th floor. Definitely not idea for traveller above 60plus :(