Rooms where clean & spacious. Location to shopping centers (3 of) & it was approx a 5-8 minute walk to MRT stations.

Father in-laws room was on a different floor, we did request rooms close to each other. The phone in his room didn't work so we where unable to contact him and as the key cards only gave you access to your floor, we also couldn't contact him that way either. All this was eventually sorted when a staff member let us onto his floor level & we got the WIFI connected to his mobile phone. Had tea in the main restaurant on the first night, the lighting in the restaurant did allow you to read the menu that well. Tea was very nice, but also very expensive.

Location is everything! Right smack in the bustling Orchard road, next to Paragon Mall. The breakfast was superb and of very high quality. The room was super comfortable - the bed, pillows, etc. The staff were really helpful!

Room wasn't ready when we checked-in at 2pm. It was still ok. The staff help us to set up the ALL app and registered us, and apparently will prompt us when our room is ready. We went to Paragon for the time-being. However, at 4:30pm it still wasn't ready and no prompt from the app. We had to go back to the reception to enquire and got our room sorted.

Hotel has very posh interior design/decor, the lounge area and restaurant setting had great ambience and decor, food at breakfast was superb. Rooms are clean and newly refurbished, bathrooms are very clean.

Toilets in room have no washer/bidet. Surprised to find that Pullman did not install these in the bathrooms.

Excellent location, friendly staff, and wonderful breakfast.

A larger room area will be better.

Location was perfect as it was close to shops and transport hubs. Slightly away from the main road which meant quick pickups for rideshares and room was quiet. Staff were incredibly friendly and the food was amazing, especially room service.

I'm just over 6ft tall and like to stretch out when I sleep. When sleeping, my feet hung over the edge of the bed as the mattress was too small.

Stayed for 4 nights. Friendly staff, assisting whenever needed, going above and beyond. Pool area clean and tidy. Breakfast had a variety for everyone, situated in a lovely restaurant. Restaurant staff also very friendly. Concierge staff- professional and courteous.

Location was a bit too central for me, too busy during traffic jam. It would be suitable for someone only interested in shopping. Otherwise, hotel is lovely.

The staff is really pro and helpful. The location is more than great.

The room service is sometimes not available for late night meals. There are strong smells in the hallways in the fourth floor there is a strong food smell that is really negatively overwhelming. In the 10th floor there is a strong urine smell.

Breakfast was sumptuous. Just don’t feel comfortable a group of chef standing behind the counter watching what you take😢

Communication at front desk (left a baggage for my daughter at reception counter- it was not even delivered to her! Checked on the status- they could not find it and not even in loss and found section. It was only found after I checked out and I have to make a trip down to pick it up!

Excellent location, close to f&b and shopping and public transportation. Room though small is well-equipped and the bed is super comfy. There’s even plumbed drinkable filtered-water.

Night light in the room should be (re)labelled as reading or bedside light. The need to change lift on fourth floor is a tad inconvenient but we can see why they had to do it. Having the pool next to the brekky room is also a little odd.

The breakfast spread was great! And the breakfast hall itself was beautiful. The staff were super nice and accommodating considering that we had a baby with us. The pool could have been bigger but our baby certainly enjoyed it especially the giant duck floaty. The location was unbeatable, right at orchard road, near somerset station (and orchard station too but that's a few more steps away).