Staff were helpful, attentive and friendly. Junior suite was spacious and good facilities. I liked the complimentary coffee, bottles of water and sweets. Bed was comfortable. Breakfast was excellent with great range of items and made to order waffles and omelette. Great location to the city, easy access to the tram. I liked the proximity to the local K market store for getting snacks and water. The suite offered use of the lounge, this was excellent with happy hour offering some wine, beers and nibbles. The pool was great with clean and spacious facilities. Room was quiet and had air conditioning and openable window. Bath tub was big with good overhead shower. We liked the body wash and moisturiser. Overall excellent.

Nothing.

We enjoyed our stay. The suite room was large enough for our family of four. Comfortable bathroom with a bath and not just a shower. The staff at the reception and the restaurant were very responsive and helpful. The included breakfast was very good, with a nice variety of options. Our suite allowed us free access to the business lounge, although we barely used that option, due to our schedule. A number of good cafes and restaurants nearby, providing lots of options for lunch and dinner, if needed.

- When we initially checked in, the room was not very clean: some used tissues on the floor near the bed, a lot of dust/dirt on the bed backboard, the closet and the bathroom rails. - Sticky floor from a spilled drink near the elevator was not cleaned for the entire day, until we mentioned it to the reception staff. The cleanliness issues may be due to hotel being understaffed. - One more small annoyance: after every daily room cleaning, we were left with only three fresh towels, for our family of four. This was promptly resolved after contacting the reception, but having to do that every time was annoying. They could have done a better job instructing their cleaning staff. This is a 4 star hotel, after all.

Stunning swimming pool and sauna. Junior suite access to lounge with free snacks and drinks, incl. alcohol. Friendly stuff. All clean. Really nice junior suite with a bath tub. Location a bit of a distance, as stupid, arrogant Helsinki trams don't accept credit cards and threw my family out to walk, even traveling with a small kid with lot of bags to carry. Tried to order a taxi, that went to a wrong address. Other taxi tried to scam with a price, so we walked. If Helsinki taxi's still would be reliable as they used to be and/or Helsinki trams available also for the tourists' usage, this hotel would be just perfect.

Everything was good

Exceptional Stay with Outstanding Service I recently had the pleasure of staying at the Crowne Plaza Helsinki, and I must say, it exceeded all my expectations. From the moment I arrived, the staff went above and beyond to ensure a seamless and comfortable experience. I was particularly impressed with the early check-in accommodation, which was much appreciated after a long journey. The front desk team was incredibly welcoming, making me feel valued from the start. My room was immaculate, spacious, and offered a lovely view of the city, providing the perfect blend of comfort and luxury. The hotel's amenities are top-notch, with a well-equipped fitness center and a relaxing spa that allowed me to unwind after a busy day. Breakfast each morning was a delight, with a wide variety of options to suit every taste. Location-wise, the Crowne Plaza is ideal—close to major attractions and public transportation, yet peaceful and quiet for a restful night’s sleep. Overall, my experience at the Crowne Plaza Helsinki was nothing short of excellent. I highly recommend this hotel to anyone visiting the city, and I look forward to staying here again on my next trip!

The hotel was overall incredible. I've visited multiple 'four-star' hotels in Helsinki and this is by far the best one. Breakfast was delcicious, staff was kind and the beds were marvelous. Pool and gym is a nice touch, however some equipment was a bit outdated, still miles ahead of other hotels though.

I believe the building isn't exactly brand new, so from the outside it may look a bit outdated.

Clean, large room and exceptional breakfast options. Great central location. Friendly staff.

Swimming pool water was unbearably cold, absolutely awful. We were also given a very clear timetable when checked in but were kicked out of the pool one morning because an aqua fit class was about to start but this was not detailed anywhere on the information we had been provided. Was a waste of time going down with the kids to be told to leave after 15 mins. Much better communication is needed in this regard.

Excellent choice of local fresh food for breakfast, including some typically Finnish products. The rooms are very well maintained and kept clean. The location is quite central, near the Opera House and the Finlandia Hall, a short distance walk from the new cultural center of Helsinki (Music Hall, Library, Kiasma Museum...)

The choice of TV channels was reduced predominantly to the Finnish-speaking service. A couple of more English - French - Italian TV channels would be welcome!

I participated in the Helsinki City Run 21k in May 2024, and this hotel was close to the start, approximately 500 m. The hotel was great, and the SPA also had a physiotherapist, which was great for me. I had easy access to the city center by tram. The area was not crowded at all, with few people on the street and few cars. The reception also offered late checkout if you joined their loyalty program. The breakfast was also good.

A great place for a few days in Helsinki with the family. Pool, gym and sauna gave a nice extra touch for both parents and children. We stayed in two club rooms with gave access to the club lounge, which also gave the whole stay an "all inclusiveness". The children loved that they could go out and have a glass of juice and a snack. Nice full breakfast aswell.

Our room was a bit cold, although we pushed up the thermostat to max.

Location, the weather was quite nice. Staff was welcoming, and all the hotel was clean and neat with a splendid breakfast.

Line 10 tramline was under construction, so getting into the hotel was quite challenging. We only noticed the construction works when we got there. That would be nice to get some heads up and recomendations before arrival. I guess we weren’t the only guests arriving by public transport from the airport.