Excellent location in the very center, near the main church. The breakfast is an exceptionally rich buffet, with excellent coffee, good selection of the pastry, and very helpful staff. The room was neat and practical, with iron and ironing board, slippers, bathrobe, and sufficient amount of hangers.

The windows were blocked "for guests' safety" and couldn't be opened completely, but rather just a bit. If the weather is hot outside, the room gets warm and a little stuffy. But the most annoying thing was the mode of connecting to the hotel WiFi, which urges the user to re-do the sign-in approx each 24 hours by entering the credentials, and then filling a web form and "purchase" the basic internet connection for 0 euros. Very annoying and impractical. The hotel offers a faster WiFi, but one has to purchase that option. Expect that for all the "little extra" stuff you'll have to pay a little bit, be it a faster internet connection, visiting the swimming pool or loaning an umbrella, etc.

It was a great location, room was pretty nice, so was shower, and good quality soaps and shampoo. Staff was friendly, hotel was very clean.

It was good, except I was looking forward for hot tub, and they didn’t put it anywhere that it would be closed, so we went to the pool area, dressed in the swimsuits and ready to enjoy hot tub and only then we were told that it’s too expensive for hotel to keep it open in the winter. Honestly, that was weird to hear, in the US Hilton hotels you would never run into such a thing.

Excellent location close to central square, museums, the river and all tourist attractions. Breakfast was varied with many options. Check in quick and efficient.

The room thermostat was set at a fixed temperature which was too cold. The duvets were very thin for early March and as a result we were very cold. There were no extra blankets or duvets in the room.

The rooms are clean. The hotel facilities are great, especially the gym (which was very empty each time I was there. They even offer protein shakes there). There is a sauna, pool and very nice staff who provides for everything. The opening times are very long too. The best thing about the hotel might be the staff's smiles, even the housekeeping staff greeted me and gave me a smile - that was great. Great breakfast with a very attentive staff. Even for vegetarians and vegans, there are oats, oat/soy milk, beans, vegetables etc. The location is right in the middle of the historic center of the old city, and there are a lot of restaurant options. My mother and I went for a walk in the morning, and the old city was wonderfully empty.

The building is a little older which shows in the windows (you can't completely open them and as such the air in the room feels rather stuffy) and the bath tube was leaking, making the bathroom floor a small ocean after each shower. The latter might be only my room. The bad air made for a bad night's sleep, and throat felt weird in the morning. Some other small dislikes: The hair dryer was very weak and barely dried our hair. The shampoo made my hair sticky and look oily.

Great breakfast selection. Good leisure facilities especially swimming pool and jacuzzi and absolutely right in the centre of the old town. Bike hire on doorstep as are most of the sights

I guess it’s a chain and very busy so doesn’t have that homely feel

Great location and the facilities are really in good conditions. Breakfast was great with options for everybody.

We use the pool and we weren’t told that there is a tiny charge for it. Nothing bad, but would’ve been nicer if they would have told us since the check in. Still would have paid for it. BTW, the water of the pool was way cold.

Location was excellent, hotel was easy to find. Breakfast was at a high standard. Staff were very friendly.

Room needed some more attention, hairs around bathroom and someone else's food and drink left in the fridge, remote control was filthy. Normally wouldn't mention it but expected more for the price.

Nice room, excellent breakfast. Helpful staff.

Duvet cover had a mark on it when we arrived. Bathroom extraction fan did not stop steaming up mirrors. Air con could have been a little more effective.

It was a perfect location if cycling the Elbe River route and or you want to be near the old town.

The carpet in the room should be replaced to plank flooring. Easier to keep clean and more hygienic. Also the tub should be replaced with a walk-in shower. Unbelievable that you have to rent a hotel umbrella. Come on.

Friendly staff all say hello, clean rooms with nice views of the Christmas markets, lovely breakfast and big variety to choose from

Bathrooms needs bit of a revamp old style we were hear 8 years ago and it still looks tired but it still works