This is like stepping back in time a little. The whole vibe of this hotel is subtle and comfortable. It is worth staying here just for the restaurant downstairs and very comfortable beds. The staff are top notch and very friendly. When I mentioned I wasn't feeling well they let me move my reserved time to earlier in the restaurant. They had great tips and ideas for things to do, books to read and local arts to view. The view from the 4th floor of the river entrance and the town was really nice, I particularly loved having the balcony door wide open listening to the ocean and the town just living daily life.

I didn't have any negative experiences here.

The beds and shower were amazing! The room was at a comfortable temperature without having to turn any heating on. The hotel was so accessible to the TranzAlpine train station, especially when walking.The menu evening/breakfast choices and food were amazing and the staff hospitality was superb 😊 Pounamu Pathway - Māwhera was amazing, highly recommend.

Setting up the Smart tv and linking it to your phone was challenging. Perhaps an individual room booklet with simple instructions to follow would be ideal. The stand in the main foyer with pamphlets of attractions to do around the whole West Coast were great. Again perhaps a an individual room booklet recommending things to do specifically in Greymouth would be awesome. It was definitely more challenging to navigate options without a vehicle for the duration of our stay. When I pulled my bedsheets back for the evening I discovered a peanut or top laying awaiting on the bottom bedsheet.

Location great. Not too far to walk to train station. Evening dinner menu good, food excellent.Service was great, thanks to Mel. Plus young waiter who was also very attentive. Breakfast dissapointed. Staff need to look at replenishing food items before running out of items. Eg potato, Hash Browns butter portions etc., Otherwise breakfast was enjoysble. Heating in bedroom and hot water excellent. Plenty of towels etc.

Outlook of hotel grounds and main signage coulfd do with refreshing and tidying. Not what I expected from a Copthorne Hotel. STANDARDS. Need Hotel Information eg emergency procedures, surrounding area information in a booklet to be placed in your rooms.

Comfortable bed, spacious room and staff were lovely. When we came down to breakfast, the staff were trying to deal with a large group of Japanese tourists, some of whom did not see why they had to come down to breakfast at their allocated time and then decimated the buffet breakfast while other guests were trying to get food. The staff handled it very well and with great patience ( it was like herding cats) The chef brought us over croissants, as twice fresh ones had been brought out and were immediately taken by the large group. Overall a lovely stay.

Hotel outside needs a little tlc.

The modern room with twin queen beds and seating area. Great large TV and modern lift, hotel corridors, lobby etc. walking distance to train and shops.

The room was late being ready, not ideal after a long journey. ‘Short staffed’ given as reason, not good either. House keeping being rushed, probably lead to not realising the light flickered in the bathroom, a shard of glass on the counter and the shower head falling off, when turned on. However, staff took note of repairs needed. The safe didn’t work either but was given a key for of stay. Otherwise, a pleasant surprise in a small town.

Location, parking, large room, comfortable bed, friendly staff.

Sadly the restaurant was closed the evening we were there and it was one night that we would have ‘eaten in’ having travelled a lot. We had a long wait for breakfast (cooked to order) but we had no rush to have to be anywhere and the food was excellent when it came. The staff explained the wait and were really pleasant and friendly, and we were genuinely ok about it and said so. Only raising this as on our travels it has been common to be short staffed in many places (not just in NZ) and if we had booked, something it may have been a case of missing breakfast.

Most spacious hotel room I've seen.

The only thing I didn't enjoy was that a lady at front desk told us to have breakfast next morning when we checked in. When we did so and checked out we were then told the breakfast was not included so we had to pay. I wish the lady had checked our info before telling us to do so. I've got different bookings for the entire journey and I won't be able to memorize all the details ie breakfast so relied on the staff's instructions. Apparently shouldn't have relied on them.

Everything to love, very comfy beds, huge new television, great furnishings, 2 chairs and a table in the room along with air conditioning and a fan if preferred. Lovely restaurant , had a gorgeous steak meal, cooked to perfection. Best staff..

We had breakfast in with our room price. It was a buffet breakfast but not up to any great standard. Minimal choice and NO TOAST !!! WTF !!! No ,no toast as it goes soggy??? Um where are the toasters ? Every hotel world wide has a toast station in the breakfast room. But not the Copthorn in Greymouth, crazy..

The hotel is in the middle of the town and the room is spacious. After travelling for more than 14 days, the beds were huge and absolutely comfortable. The front desk ladies were exceptionally helpful. For those who plan to take dinner, do not look further! Order their sharing plate of Shoulder of Lamb with roasted vegetables. The meat melted in your mouth and the roasted potatoes and vegetables were yummy.

Their breakfast. - it was a simple breakfast spread with limited choices.

The breakfast. The only hotel I've stayed at in NZ where pre paying for breakfast got me a choice of a la carte breakfast, a juice, and a freshly made flat white. Exceptional decision. Room was large and had two comfy queen beds and a view over the Greymouth rooftops. Staff were friendly. Huge TV and I don't stay in a hotel to watch TV but it was a good TV.

Being picky only having a bedside table for half of each bed was a bit mad. The exterior of the hotel is very badly painted, and half of the old hotel is yet to be demolished or improved, so it's at odds with the neat and tidy inside. The room gets very warm, and it's awkward given that each balcony is shared in case you open the door and the next door's kids show up in your room.