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8.9

1,035 reviews

Hotel de la Cité & Spa MGallery

Hotel de la Cité & Spa MGallery

Place Auguste Pierre Pont, Carcassonne, 11000, France

Reservations:

+1-833-728-2041

Choose dates to view prices

Spa/Wellness packages

Restaurant

Outdoor swimming pool

Free wifi

Room service

Steam room

Air conditioning

Bar

Hotel de la Cité & Spa MGallery

Welcome to Hotel de la Cité & Spa MGallery, a prestigious 5-star hotel located in the charming city of Carcassonne, France. Nestled just 1mi from the city center, this exquisite hotel offers a luxurious and rejuvenating experience for all travelers. With over 1000 reviews, it is clear that guests are raving about their stay at this stunning property.

The hotel boasts an array of fantastic amenities, including a spa with wellness packages and a Turkish/Steam bath for ultimate relaxation. Take a refreshing dip in the outdoor swimming pool or soak up the sun on the sun deck with its breathtaking views. The restaurant offers delectable meals, and room service is available for those who prefer dining in the comfort of their own room. The friendly and attentive staff are available around the clock at the 24-hour front desk to cater to your every need.

The rooms at Hotel de la Cité & Spa MGallery are well-appointed and feature modern comforts such as air conditioning, soundproofing, and free Wi-Fi. Wake up feeling refreshed in the plush beds and start your day right with a delicious breakfast. The hotel also welcomes furry friends at an additional charge, so you can bring your beloved pets along on your unforgettable stay. With its prime location, luxurious amenities, and excellent reviews, Hotel de la Cité & Spa MGallery is the perfect choice for an unforgettable stay in Carcassonne. Book now and indulge in a truly memorable experience.

Indulge in a luxurious and rejuvenating experience at Hotel de la Cité & Spa MGallery. After a day of exploring the charming city of Carcassonne, take advantage of the fantastic amenities offered at this exquisite 5-star hotel. Unwind and pamper yourself with a spa treatment or enjoy a steam bath in the Turkish bath. The outdoor swimming pool is perfect for a refreshing dip or lounging on the sun deck while taking in the breathtaking views. With its heated and shallow end, the pool provides a relaxing oasis for adults only.

For a truly memorable dining experience, head to La Barbacane, the on-site restaurant at Hotel de la Cité & Spa MGallery. This Michelin-starred restaurant offers traditional French and local cuisines that will tantalize your taste buds. Whether you choose to dine in the elegant dining room or enjoy the view from the outdoor terrace, the delectable meals will leave a lasting impression. If you prefer the comfort and privacy of your own room, room service is available for your convenience.

At Hotel de la Cité & Spa MGallery, the friendly and attentive staff are available 24/7 at the front desk to cater to your every need. The hotel offers a range of payment options, including cash, Visa, Mastercard, and American Express, ensuring a seamless and convenient experience. So why wait? Book your unforgettable stay at Hotel de la Cité & Spa MGallery and indulge in a truly luxurious and memorable experience in Carcassonne.

Closest airports

Carcassonne-Salvaza

2.9mi

Castres–Mazamet Airport

24.4mi

Perpignan–Rivesaltes Airport

41.2mi

Béziers Cap d'Agde Airport

50.5mi

Toulouse-Blagnac Airport

58.1mi

Most popular amenities

Spa/Wellness packages

Restaurant

Outdoor swimming pool

Free wifi

Room service

Steam room

Air conditioning

Bar

Sun deck

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Beach umbrellas

Beach chairs/Loungers

Garden view

Elevator

Garden

View

Upper floors accessible by elevator

Extra long beds (> 6.5 ft)

Free toiletries

Soundproof

Rooms

Show 6 photos

Deluxe Suite Garden, Garden/Rampart View, Terrace

1 Double Bed

Microwave

Minibar

Flat-screen TV

Wheelchair accessible

x8

+

x5

More details

Deluxe Suite, 1 double bed, 1 single bed, 2 rooms, terrace, garden or rampart view includes either a single bed 80-130 width or a double bed 131-150 width plus desk, cable tv, hairdryer, tea and coffee making facilities , ironing set, and safe and is Wheelchair-accessible.

Show 8 photos

Classic, King, City View

1 King Size Bed

215 sqft

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.

Show 8 photos

Suite

1 King Size Bed

595 sqft

Minibar

Flat-screen TV

Tea/Coffee maker

x8

+

x5

More details

This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. This suite is air-conditioned and has a flat-screen TV with satellite channels, soundproof walls, a mini-bar and a tea and coffee maker. The unit has 2 beds.

Superior Double Room with one King Bed in Hotel de la Cité & Spa MGallery

Show 12 photos

Superior, King

1 King Size Bed

215 sqft

Garden view

Private Bathroom

Minibar

Flat-screen TV

x4

+

x3

More details

Escape to a serene oasis with our Superior Double Room featuring a plush king bed, garden views, private bathroom, and modern amenities including a minibar, flat-screen TV, and air conditioning. Perfect for a relaxing getaway for two adults and a child.

Junior Suite in Hotel de la Cité & Spa MGallery

Show 9 photos

Junior Suite

1 King Size Bed

1 Sofa Bed

485 sqft

Private Bathroom

View

Minibar

Flat-screen TV

x5

+

x3

More details

The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite provides soundproof walls, a mini-bar, a tea and coffee maker, a wardrobe and a flat-screen TV with satellite channels. The unit offers 2 beds.

Show 8 photos

Deluxe Suite Garden, Garden View

1 King Size Bed

1 Double Bed

1 Twin Bed

1 Sofa Bed

Microwave

Minibar

Flat-screen TV

Wheelchair accessible

x8

+

x5

More details

DELUXE SUITE, 1 king size bed, 1 sofa, view of the garden or basilica includes either a king-size bed 150-183 width or a single bed 80-130 width plus a sofa bed plus desk, cable tv, hairdryer, tea and coffee making facilities , ironing set, and safe and is Wheelchair-accessible.

Show 17 photos

Family, 3 Bed

375 sqft

Minibar

Flat-screen TV

Tea/Coffee maker

+

More details

Offering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath, a hairdryer and slippers. The air-conditioned quadruple room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 3 beds.

Show 7 photos

Junior Suite Garden, Garden View, Sofa Bed

1 King Size Bed

1 Sofa Bed

+

More details

Classic Room with One King Bed in Hotel de la Cité & Spa MGallery

Show 9 photos

Classic

1 King Size Bed

215 sqft

City view

Private Bathroom

Minibar

Flat-screen TV

x4

+

x3

More details

Show 7 photos

Junior Suite, Garden View, Sofa Bed

1 King Size Bed

1 Sofa Bed

430 sqft

Microwave

Minibar

Flat-screen TV

Wheelchair accessible

+

More details

Family Room in Hotel de la Cité & Spa MGallery

Show 17 photos

Family

2 Twin Beds

1 King Size Bed

375 sqft

City view

Private Bathroom

Minibar

Flat-screen TV

x4

+

More details

Show 6 photos

Deluxe Suite Garden, Multiple Beds, Garden View, Terrace

1 Double Bed

1 Twin Bed

Microwave

Minibar

Flat-screen TV

Wheelchair accessible

+

More details

Guest reviews

8.9

1,035 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇬🇧

Christopher

8.2

July 2023

The location of the hotel is excellent. Our room was a good size with an extremely comfortable bed, together with a spacious bathroom. Thank you to all the staff for making our stay so memorable.

The lighting in the room was very dark and we needed the lights on at all times. The shower was above the bath and we feel that in this day and age it would have been preferable to have been a free-standing shower. We ate in La Barbacane restaurant on one night during our stay and although the food was extremely good the selection was a little disappointing with several fish dishes but limited alternative, such as a vegetarian course. The staff and the food's presentation were first-class.

🇺🇸

Kenneth

10

July 2023

The location is amazing, as was the staff (front desk, restaurant, concierge, maid service, luggage service - everyone and everything). We celebrated a birthday dinner at the hotel, and they made sure that everything was perfect. We ate breakfast at the hotel every day and had one dinner, and all were excellent. We would highly recommend the hotel and would love to return. We have stayed at many top hotels around the world and this is high on the list.

There was loud music (a band) playing one night for what appeared to be a private party at the hotel and it detracted from the overall dining experience. The early evening music in the gardens also did not reflect the peaceful beautiful location. Our room was lovely but the hotel will need some upgrading soon (e.g., the door handle from our room to the garden area fell off the first time we used it (although it was very promptly repaired) and the furniture in the room did not match the overall exceptional quality of the hotel).

🇮🇪

Paula

8.2

August 2023

Beautiful olde world hotel in the medieval city of Carssaconne. It’s location within the walls was outstanding. Beautiful public spaces and great pool.

The service was so slow at the outside bar area. We sat inside for 10 minutes beside the bar and no member of staff approached us to enquire if we would like to be served. So we moved outside to the terrace…. Another 10 minutes and I gave up waiting and went looking for a server. I ordered my drink and waited a further 15 minutes to receive the drink. So disappointing. The room was lovely but only had mirrors in the bathroom. Not so easy to get ready for dinner with one person steaming up the mirror and the bedroom has no mirror. Such a simple oversight to fix. Breakfast was good. All the hot food and coffee was only warm!!

🇺🇸

Brian

10

May 2023

This is an absolutely spectacular hotel. Nestled within the medieval walls of the traffic-free city directly across from the 14th century cathedral, it offers first class service and all the amenities, plus an absolutely fantastic view of the village below. It's obvious that management has meticulously selected their staff both for their genuine friendliness and for their multiple language capabilities. Hotel staff met our small group at the taxi stand just outside the walls, and kind and reliable Ramon ran all our luggage up into our rooms with his car, letting us stroll into the city unencumbered with luggage, and then carried it all back down to the taxi stand again for us at check out. Breakfast was superb and continuously well stocked. The omelettes were great as were the numerous pastries and croissants. The "Library" bar is a centerpiece of the hotel, complete with historical books and manuscripts, and a real "trap door" in the wall the staff uses to quickly move about the hotel. Rooms were large, and beds were very comfortable. It seems like hotel management has thought of everything and missed nothing to ensure a delightful stay. A perfect 10.

🇬🇧

Anonymous

9.1

July 2023

This is such a beautiful hotel, you are right in the centre of la Cite and it has the most beautiful garden behind the walls. Incredible views off the terrace and the one of the comfiest beds ever. The spa was fab, the music played around the garden was fab the whole ambiance was perfect.

All of the staff were amazing inside the hotel, at reception, the spa, the guys who drop you down from the car park all of them were 12/10 could not have done enough however the staff on the bar in the garden were the only let down of my stay here - the were rude and huffed whenever you asked to order something everything was an inconvenience to them, this was on several occasions not just the once. It was so disappointing as everything else was so perfect.

🇬🇧

Steven

9.1

June 2023

The location was superb - the hotel is inside Carcassonne. The room was very nice - large, clean and comfortable. The breakfast was fine - plenty of options from the self-serve buffet plus you can order other options from the staff: a selection of yoghurts and local cheeses, breakfast cereals and fresh fruit in addition to the standard hot food: sausages, bacon, eggs. A really good selection of pastries. A really nice lounge area in the hotel with live music in the evenings - a great place to spend some time with your favourite people.

Due to the time of year, the outdoor pool was closed.

🇺🇸

Danka

10

July 2023

location location location and feeling of having a place to escape from crowds. beautiful property with even more amazing pool and outdoor sitting area with amazing views! great bar and restaurant (breakfast was served at there also). definitely pooches are welcome and treated as family members. you need to stay 2 nights at least!

COMPLAINT JUST FRIENDLY REMINDER! oh my!!! it is true labyrinth with few buildings combined and staircases going up and down with 2 flights or 3 steps only. it was fun to roam around and trying to find the room. THIS IS NOT

🇩🇪

Cecelia

9.1

December 2022

Restaurant is amazing. Highly recommend the dinner, it was delightful. Breakfast is perfect, with plenty of selections. Location couldn’t be better.

The pictures of the family room are misleading. We thought the children would have a separate loft area, the room did not have the loft area, it was one large room with a twin couch bed and an additional cot set up. This is usually considered a quadruple room, not a family room, so the space was very small and difficult to maneuver in with older children. It would be ok for families with small children.

🇨🇭

Jose

9.1

December 2021

Great place, historic building, in the best location. Very gentle and kind service by the hotel staff. Very nice breakfast buffet. Nice and warm cocktail bar in the library. Very convenient and helpful service of drivers to carry bagage and guests from private parking to the hotel in the citadel.. Nice spa and massage service but somehow small.

Impossible to book a table in the restaurant for dinner even with enough time in advance.. A lot of good alternatives around tough..Private parking convenient and highly recommended but expensive.

🇺🇸

Kristine

9.1

January 2023

it’s beautiful and the location couldn’t be better!

2 things that don’t change my 5 rating: - our rooms were in an annex right across the street fro a noisy restaurant that began playing LOUD music each morning before 7am. - there is ONE taxi service in Carcassonne and if there is a private car company, I couldn’t find it. We arranged for pick up at the train station, through the hotel. This really means nothing. It was very apologetically explained to us at check in. IMHO, the Hotel needs to tell clients to just get in the taxi queue and wait with everyone else. Going back to the station FROM the hotel was great, but they really can’t guarantee pick up at the station and I would have preferred they just tell me that and we could’ve avoided a lot of frustration.

Points of Interest Around Hotel de la Cité & Spa MGallery

Attractions

Carcassonne Castle (Cité de Carcassonne)

0.1mi

Count's Castle in Carcassone Citadel (Chateau Comtal)

0.1mi

Canal du Midi

3.4mi

Cabardès Wine Region

3.5mi

Lastours Castles (Châteaux de Lastours)

9mi

Black Mountain (Montagne Noire)

17mi

Restaurants

La Barbacane * (étoilé au guide Michelin)

Cuisines

  • French
  • Local

Ambiances

  • Traditional

Pools

Location

  • Outdoor

Features

  • Heated
  • Shallow end
  • With view

Age restrictions

  • Adults only

Availability

  • Seasonal

Amenities of Hotel de la Cité & Spa MGallery

Spa/Wellness packages

Restaurant

Outdoor swimming pool

Free wifi

Room service

Steam room

Air conditioning

Bar

Sun deck

Terrace

Soundproof rooms

24-hour front desk

Non-smoking rooms

Beach umbrellas

Beach chairs/Loungers

Garden view

Elevator

Garden

View

Upper floors accessible by elevator

Extra long beds (> 6.5 ft)

Free toiletries

Soundproof

Stay rules - Hotel de la Cité & Spa MGallery

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Hotel de la Cité & Spa MGallery

Can pets stay with guests at Hotel de la Cité & Spa MGallery?

Yes, you can stay with your pet at Hotel de la Cité & Spa MGallery. However, please note that there may be charges associated with bringing your pet along.

What are the check-in and check-out times at Hotel de la Cité & Spa MGallery?

Rooms at Hotel de la Cité & Spa MGallery become available for check-in at 04:00 PM and guests are requested to check out by 12:00 PM.

Does Hotel de la Cité & Spa MGallery come with parking?

Yes, Hotel de la Cité & Spa MGallery provides private parking at a nearby location for €28 per day. However, it is important to note that parking reservation is not possible.

What's the nightly rate at Hotel de la Cité & Spa MGallery?

Rates at Hotel de la Cité & Spa MGallery commence from $220. However, final pricing may depend on room choices and booking dates. Always input your stay dates for precise rates.

What are the room types available at Hotel de la Cité & Spa MGallery?

Hotel de la Cité & Spa MGallery offers several types of rooms. They have Superior Double Rooms and Classic Rooms, which both have a King bed and accommodate 2 adults and 1 child. The Junior Suite is larger and includes a King bed and a sofa bed, accommodating 2 adults and 1 child. Finally, they offer a Family Room with 2 Twin beds and a King bed, accommodating 2 adults and 3 children. Smoking is not allowed in any of the rooms.

Which amenities can guests enjoy at Hotel de la Cité & Spa MGallery?

Guests at Hotel de la Cité & Spa MGallery can spend their time enjoying the leisure amenities available. They can relax and rejuvenate with spa and wellness packages, including full-body, hand, foot, neck, and back massages. They can also indulge in various spa facilities such as a Turkish/Steam Bath and a steam room.

For those looking to soak up the sun, there is an outdoor swimming pool with heated and shallow ends, offering a view to enjoy. The pool is available seasonally and has age restrictions for adults only.

In addition to these amenities, guests can also enjoy the hotel's bar, sun deck, and beach umbrellas and chairs/loungers. For entertainment, there is evening entertainment and board games/puzzles.

When it comes to dining, guests can savor the traditional French and local cuisines at the renowned on-site restaurant La Barbacane, which has been awarded a Michelin star.

Can guests use a pool at Hotel de la Cité & Spa MGallery?

The Hotel de la Cité & Spa MGallery has one pool available. It is an outdoor pool that is only available seasonally. This pool is heated and has a shallow end. It also offers a view. However, it is restricted to adults only.

Is there an in-house restaurant at Hotel de la Cité & Spa MGallery?

Yes, the Hotel de la Cité & Spa MGallery has a restaurant onsite called La Barbacane. La Barbacane is a traditional French restaurant that has been awarded a Michelin star. It offers French and local cuisine.

Which payment methods are supported by Hotel de la Cité & Spa MGallery?

Hotel de la Cité & Spa MGallery accepts payments through Visa, Mastercard, and American Express. Additionally, they also accept cash as a payment method.