Did not have breakfast

Travelled from Bordeaux by train with no station announcements ended up getting out of train on the third stop which was Tarbes. Only finding this out once I existed the station. The Information chief was highly ignorant eventually after four attempts to get information of how to get to Lourdes entailing a wait of over an hour. I checked a train display on a train going in the opposite direction to the train we arrived on. The Chief of information took great pleasure in telling me " Too Late" when I asked if this was the Lourdes train. A taxi cost me E116 to get to my hotel.

Staff were friendly & available(as our train was late and we didnt arrive till 11:00pm this was appreciated.) Lovely young staff member helped book a taxi so we could get to the airport as there was no mode of transport so early on our departure date. Staff assisted at all times,rooms were clean and comfortable and had a great location as well as view. Thanks for making our stay so memorable and comfortable.

Nothing,perhaps have a kettle in the room so guests can have hot drinks when they like especially if they arrive late or need to leave early.

the staff were very helpful for example, the receptionist advised on travel by bus from the station to the airport for 1 Euro rather than an expensive taxi. Also, how to get to places. She also helped with an adaptor for my UK electrics,

The `room didn't have air conditioning, it did have an electric fan. Although I was not troubled by that (at the time I travelled) others might be

We enjoyed the ensuite facilities, so nice to have a bath after 2 weeks of camping. We also found the beds very comfortable. The breakfast was very nice and pretty good value. We loved the period features of the building e.g. the beautiful wooden staircase

I felt that the staff could have been a little more friendly and welcoming. Also it would have been nice to have gluten free options at breakfast.

This hotel is 5 min. walk from the train station and 15 to 60 min.walk to the grotto depending on how many stores you stop at. The room was clean and comfortable. I would stay there again ifI go back to Lourdes.

- Price and Location are unbeatable! - Clean and comfortable - BIG Bed for one person - very “unique” feeling - clean (!) - staff talks perfectly english

-The People at the reception barely look you in the eyes and are overall not so fiendly and present - Weird concept of putting ones Keys in a basket at the reception when goong out. Everyone can just go and grab them without being noticed…

The location is just in the town centre and the Sanctuary is around 5 minutes walk. I have booked for one night for me and my daughter. It was great value for money. The beds were very comfortable. They offer breakfast and dinner as well.

It was a bit smelly in the bathroom but apart from that everything was OK

Price. Location. Breakfast.

Needs a little maintenance: large cobweb in bedroom. Bathroom door needs replacing ( rotting wood at bottom). Bathroom window needs lots of scrubbing ( covered in black mold) and repainting. Bedspreads have stains and so should be replaced. Room #32. Elevator should be available to guests. In the morning it was used by cleaning staff and not available.

Good location, near to train station and to central street. We were allowed to drop our luggage on the day of departure, as well as spend some time in the lobby waiting for our train.

The design of the hotel and the room is not very modern. Pretty poor selection of breakfast items. The dining room isn't very big and there may not be enough tables. Check out too early

The location was good & breakfast was good as well

The lift was too small to fit in 2 persons with hand luggages. The shower glass was all stained with water particles that even though it was clean but it looked dirty