Food was excellent all three meals. Breakfast, Lunch, Dinner excellent. Staff is very caring. Owner is very kind, loving, understanding go over and beyond to make the customer happy. Hospitality all above average.

My only complaint is in shower stall water draining is bad. If this owner change the draining system plate into 6-8 inches plates he will have more business. Everyone like to get a quick shower get the dirty water drained fast and be cleaned and out. I had to sit and wait the dirty water to drain out. Then take a toilet paper clean the tiny sink draining plate out dirty hair etc: then take the rest of the shower. I had to put soap again my legs all stuffed with dirty water. It was disgusting. Since he could speak French only we could not explained to him nicely. We would definitely come and stay if ge can correct this issue. We came from USA Los Angeles CA. We truly liked him a lot and the staff. Very convenient owner was extremely generous kind man. ❤️🙏☮️

Due to some issues with the location in the Alps d'huez area I had to cancel my room there which changed our schedule. We arrived a day early in Lourdes France. They were fully booked but the hotel manager booked us at a sister location which was very nearby. He went above and beyond.

Parking and traffic in Lourdes is very difficult. The hotel had dedicated parking at a garage behind the hotel. The map provided to get to that parking garage was a bit misleading as the proportions weren't correct. We struggled for an hour late at night to find the parking garage. We finally found it. Other than the parking garage snafu it was an excellent trip

I have chosen this hotel by reading the reviews, price (value) and location. and I must say all exceeded my expectation. The gentlemen (sorry but forgot his name) in charge at the front desk was very very helpful and accommodating. True Hospitality at its finest. He let us check in early as our train got to Lourdes around 8am. He also let us have breakfast for free on the same day (we were only supposed to have breakfast the following day). And he also even gave us breakfast to go the following day (our train back to paris was early in the morning and breakfast room was not yet ready at the time). Truly appreciated all these kind gesture from this gentleman. I highly recommend this Hotel. Value for money is amazing.

the room was cozy, clean and super confortable. The bathroom is big. The location of the hotel is really great. The staff is also awesome and the breakfast was really good

the only problem I had was with the shower. The only problem we had was in the bathroom. In the shower, the bathtub is a little slippery, so elderly people need to be careful. other than that everything was great

Spacious rooms furnished in traditional style. Comfortable bed. Very clean bathroom. Monsieur was very kind when we checked in and discovered I had forgotten to book parking. He found me a place straight away. Excellent location for the Grotto and Basilica. Good breakfast.

My third visit to Lourdes and disappointed that the town is now looking very tired, except for the Grotto and Basilica.

I liked everything, location, parking is great, staff was fabulous, room was very confortable, breakfast was simple but good.

Not that I didn't like, it is only an observation. The tub is very slippery and needs a tub treatment, some anti-slippery tape or a rubber mat. The glass to prevent water to splash outside of the shower area is almost useless beside being very dangerous in case of somebody falls. This note is an adviser for the owner take a look and get a solution, before a major accident happens and the hotel gets sued.

We had two rooms for our party of five. They were located near each other, which was helpful. Both rooms were spacious, clean, comfortable, and had large, well-appointed bathrooms. Location of the hotel was close to everything, yet not loud or crowded.

Breakfast could have been better, but it was sufficient with basic eggs, breads, coffee and fruit.

We liked pretty much everything about the hotel , familiar, clean, nice balcony view, clean and comfortably beds, towels, toilet. One of the best breakfast ever, nice restaurant and an excellent customer service. The staff are friendly and top professionals

Nothing to say about

The room was spacious and clean and also very quiet which we really like. The location was good although we initially had some difficulties to find it. Staff was nice and breakfast included. Overall good value for money.

The hotel is a little bit old style but is perfactly fine for short stay.

Room was comfortable and a good size, overlooking the street with balcony . The bed was very comfortable and for the first time in all hotels in the past the pillows were perfect

The shower could be more powerful. Otherwise everything was fine.