I'll first start off by saying my stay here was amazing!! Every time I entered and exited the property the staff were very friendly, when I checked in they allowed me to check in early, and they upgraded my room for my birthday to make me feel special! The staff did an amazing job at decorating my room, the room service food was very tasty as well! Anything I needed the staff tried their best to accommodate me! The rooms were cleaned daily, and stocked with products, the hotel is literally 10-15 mins from everywhere shops, food, museums everything is very close to this hotel so ubers are typically $10 to go everywhere. This was my first time in Paris and this hotel really made my stay so enjoyable, I will be back!

I have to be honest, there wasn't much that I didn't like. The only thing is maybe better breakfast options for guests. The breakfast bar didn't have options for guest who do not eat pork, turkey bacon or anything turkey could've made the breakfast bar better.

Great location, clean and well-maintained hotel. The best thing about it are the spacious rooms, which is quite unlike Paris. Very helpful staff. Small backyard for smokers, a bar area and refreshments in the lobby - all very convenient. Beds and linen are very comfortable. We were given small compliments (a biscuit, water and one air freshener) on a daily basis, which was very charming.

The breakfast options could be improved and the lady at the breakfast bar could be more polite :)

Staff, greeting, politeness, upgrade, breakfast - everything was truly lovely and we felt respected and welcomed upon arrival!!

Incredible staff! Unfortunately, our shower sprayed all over the bathroom. As it's a rainfall - and although wonderful in theory, for some reason that shot out in every direction in our room rather than straight down. The shower door is very small and therefore created a wet mess. If soaping my body and stepping slightly outside of the line of rainfall, it sprayed all over my face because some of the water spouts in the rainfall shower were broken? I'm not sure the reason for that.

A nice and well maintained hotel in a very good location. Some really good pastries and restaurants in walking distance. 2 metro stations are very close. Staff is friendly. We had the executive room to stay with our kids. the bed was so comfortable and the sofa bed was really good for our children 7 and 11 years old. I definitely recommend the room for families with 2 children. We did not have breakfast at the hotel as we wanted to try different pastries on our way.

There was nothing to complain.

The location is great. Just a block from the Saint Lazare metro station, a major hub station, it is very easy to get around the city. The neighborhood is safe and comfortable.

The shower. Even though it looks nice - it is a stall shower without a closure. The water pools on the floor and you will need to use the towels to clean dry the standing water on the floor and dry off the toilet.

Hotel reception staff are very warm and welcoming. It's a small hotel in the middle of many happening places very close to train and bus stations. The rooms were clean and larger than usual in Paris. Every room has different facilities. LED showers / Warming toilet seats and bidet cover are some of the cool touches. Live music by singing and piano is arranged in the evenings. we didn't use the pool and I'm not sure if they had it or not, but the gym was enough for a week of stay.

Breakfast is a small buffet and it won't surprise you, especially when you have kids. Chairs and tables are not very comfortable, especially if you're travelling with more than 4 People. You have to sit separately. They will make you omelette but nothing special about it!

The showers were excellent. The location was perfect; close to the bus and metro, easy walking access to locations such as the Opera and Museum and several eating places and grocery stores near-by. The staff were also very helpful; from offering me a charging extension for my computer to helping with directions around town.

The TV remote didn't work too well (e.g. the power button was a hustle to use smoothly) and the street downstairs could get a bit noisy at rush hour (closing the windows helped a lot).

We loved how accessible all of the tourist destinations were from the hotel. All were an easy walk or Uber or train ride. We had two children with us and loved the king suite set up. It was the perfect size and nice touch with the balloons for the kids! The small but usable balcony was a great touch. The staff were top notch too. Everything was personalized and they all bent over backwards to make sure we had a great stay.

Nothing

The staff was exceptional! I wish I saw name tags as one of the female front desk attendants was truly exceptional. She helped call stores and museums for us, made excellent restaurant recommendations, and was so helpful! Also the gentleman behind the bar in the morning went above and beyond with little touches (thanks for the extra cookies!) Really, the entire staff was wonderful and welcoming. We visited during one of the transit strikes and the staff helped us navigate that as well. The 5 star rating really comes down to the excellent staff (including housekeeping - thanks!). Also, the location was great - easy to get to metro stations and walking distance to many restaurants and sites.

Storage in the room was small given many travelers like us are on the road for a long time. But that was really a minor issue. Also housekeeping sent up a lot of extra hangers quickly.

Central location, right by the Gare St Lazare rail station. Close to numerous great restaurants. Good size room (by Paris standards!) and good value for money. Very efficient and knowledgeable staff.

The shower room is quite luxurious but is open plan, like a wet room. That means the WC is soaked each time the shower is used, even if you are very careful. I would recommend that a shower screen should be installed, as the shower experience is rather stressful! Also, the hotel faces onto a busy main street so it can be very noisy if you have the windows open for fresh air. Air conditioning wasn’t very strong.