In the city center near the train station Very close walk from every main attraction (15m) Regard the hotel: - staff from the breakfast team, they were helpful and friendly and always available. - comfort of the beds and pillows, very good - breakfast was okay good, a good amount of options for the price

- check in was quite fast, meaning nothing was explained, was straight to payment and any doubts we had we could call to the reception, which made no point as we were there available at the time. - the room cleaning was ok but you could see a lot of dust all over the room, in the glasses for the tea, in the plugs bathroom etc, so clean wise it could improve a bit. We stayed 2 nights and in the 2 day morning , after the room clean up the staff left a wet towel on the bed. Overall happy with the stay !

Our room was really comfortable, with a lounge area which had a sofa bed and big bedroom and bathroom. It was very clean and the toiletries provided were nice (Nuxe). Complimentary water was provided everyday, and there was ample choice at breakfast (hot and cold food, juices, coffee, tea etc). The staff are all lovely and helpful. They also provide luggage storage which was really helpful as we arrived before check in and had a late flight out to catch. The location is excellent, right next to Strasbourg central station but very quiet. There are plenty of options to eat nearby, and 3 tram lines to take you into the centre. It was a great base for visiting all the Christmas markets. And try the complimentary hot apple drink in the lobby! It’s delicious!

We couldn’t work out how to get the heating to work, so it was quite cold in our room on arrival. Front desk staff were able to help though thankfully. On one of the days housekeeping didn’t replace our towels, but likewise this was quickly resolved. Very minor things which were rectified quickly.

For physical reasons I needed a walk in shower as opposed to the more usual deep tub shower. Every aspect of that bathroom was top notch in appearance and functionality. While there was a convenient newer elevator, the antique elevator in the lobby was a fun touch and totally reliable. Staff were wonderfully friendly and also very helpful with questions or requests of mine. The breakfast was exceptional with great variety. I loved the central location, just across the plaza from the train station, and a convenient walk to many of the most interesting parts of the city.

My room had a single flaw, and it may have been unique to my room. I had lots of windows but no view. Up to a height of about 6 feet the window glass was heavily frosted such that I could not see anything . Maybe it was because of a active construction site on the other side,, I don't know. But I disliked not having any view. But there was plenty of natural light, just the same.

We checked in way earlier than the hotel suggested (due to hotel changing that’s why we arrived at 11:30 already), but the blond elegant lady at the reception were so kind letting us know that we might be lucky there are rooms would be ready after our lunch. And since I have my little Pomeranian traveling with me, she asked about her name and being very friendly to my dog. After our meal, we came back to see our luck, and the long hair handsome guy from the reception told us we have been upgraded, and the room is ready :) After entering the room, there are dog bowls, bed and even a cute toy on the table with a card written: to our amazing guest Kugel (my dog’s name)!! It’s so amazing and so sweet of them!! Not even this, the hotel has an amazing beautiful old elevator, the room is not very big, but very stylish, even though facing the train station but still very quiet, shower is very clean and bright, pillows are very firm, bed is comfortable, not too soft, I really enjoy staying at this hotel :)

The cleaning lady knocked our door at 9:30 in the morning even though we hang the do not disturb sign on the door, and after we haven’t got the time to react, she even tried to open the door with the hotel key card … My dog was scarred and barking so loudly, and she didn’t even react to it, after I opened to the door, she still didn’t realize it is not the room that she was supposed go to…

Everything and rooms were beautiful. Great location near the station.

The male receptionist who was very rude to me. Unacceptable. He yelled snd me, was unprofessional and very superior.

The hotel offered a unique lift experience, which added a touch of charm to the stay. The room felt luxurious, complete with complimentary snacks, and the bed was incredibly comfortable. The bathroom was spacious, functional, and came with extra amenities, which was a nice bonus. The aesthetic lobby décor was very inviting, and the luggage services for both check-in and check-out were convenient. The staff were exceptionally friendly and helpful, often assisting guests with directions around the city.

The bathroom lacked heating, making it uncomfortably cold at times. My room didn’t have a view, which was a bit disappointing. Additionally, their online customer service had been compromised, leading to frustrating spam issues that detracted from the overall experience.

The hotel is located across from the train station, making travel convenient. It takes fifteen minutes to walk to the cathedral and Little France. The room is very, very clean and tidy, and it feels like the space is bigger than imagined. Although it is adjacent to the road, closing the window is very quiet. The staff are very professional, enthusiastic and friendly. Breakfast is also very good. There is a parking lot 300 meters away from the hotel, which costs 23 euros per day. The train station parking lot is right across from the hotel and is expensive. Don't park there.

Carrying luggage in old-fashioned elevators is also an experience.

Excellent location. Very helpful staff. Clean.

No place to unpack clothes. We stayed 2 nights. Not even an end table with drawers, just a slab.

The hotel's location near the train station was very convenient for arriving/leaving by train. And unlike many other cities, the area near the train station feels safe (not dodgy or scary). Everything was within a short walk: restaurants, shops, historic sites, etc. Since we received a complimentary upgrade to a better room, we had a nice view of the park in front of the hotel. The room was modern, clean, and comfortable. This hotel also has the oldest elevator in Strasbourg and it's a charming ride. We did not have breakfast, so I cannot comment on that.

Nothing.

The staff at the hotel were nice and helpful throughout our stay. The facilities were spacious, providing plenty of room to relax and enjoy our time. The bathroom was clean and well-maintained, which is always a plus. Additionally, the hotel's location was fantastic, making it easy to explore the surrounding area.

The plugs near the TV were torn out of the socket, which was inconvenient and a safety concern. The general ventilation system was not efficient in dealing with the heat, making the room uncomfortable at times. Moreover, the breakfast was overpriced and the food was tasteless and cold, which was quite disappointing.