Good breakfast, comfortable bed, coffee and water in a room

One person at front desk and bar is difficult if more people want to check in and order in the evening. Self check in was problematic, I was not found, with code didn't work too, person needed to register me manually. Given info about company for invoice in Booking.com hotel did not see, asked me to write info in Booking.com messeges, said... thank you... but at my stay in hotel asked to write on paper one more time, because can not find. Just took check in to long. P.S.1. Safe box in a room did not work, dead batteries, so I took a risk leaving like that and after room cleaning nothing was missing...thank you for that. P.S.2. First evening central water circulation in radiator was to loud, but next day it was ok already.

We had a bit of a bumpy start because the hotel was overbooked and had no room for us but the receptionists were great with us. They offered us drinks and went out of their way to find accommodation for us. It was quite difficult and after 4 hours of trying and not resting they found us a hotel for the night. For the next day they kindly offered to compensate us with some extras which we enjoyed a lot. Excellent service even with all the handicaps. We will definitely come back, you have my 100% confidence!

Great location, clean & spacious room. Newer hotel with delicious breakfast (UK & European style, fully stocked w/various fresh options).

Self-check in… you come to a hotel to receive service and not to have to check in yourself. The process is not intuitive. Each room must have its own individual name assigned, different for each room booked. This includes families, so prepare if you have not done so. The service was great but the overall hotel service system does have its flaws that create stress for both the client and staff.

Good location - close to both train station and city centre so easily accessible at walking distance. Breakfast, whilst being the same daily, is very good and great quality. Bed is comfortable Plenty of places to have lunch/dinner/takeaway nearby.

Had an issue on arrival which delayed my checkin by more than an hour due to having to liaise with booking.com team - issue was ultimately on the hotel's side as they had changed their IT system after I originally booked and paid in advance, and could not find my payment hence were initially requiring the payment again to be able to access the room - with booking staff and the hotel reception staff's help it was solved, though not a great thing having to spend time after long travel to sort something like this, specially given hotel apparently had already multiple similar complaints before according to reception staff Could do with some better pillows - lack of mini fridge is a bit of a down side although there is a vending machine on the floors.

We didn't use the breakfast option, but had coffee and croissants in the lobby coffee bar. The service there was quite slow, however, the coffee drinks and croissants were excellent! Loved the room set-up and the vintage decor - and of course the view over the city of Düsseldorf!

The only minor disadvantage was the line at check-out - when you're on a tight schedule, you either have to plan check-our earlier than I did, or you need a speed-check-out option (which, if provided, I didn't see or hear about).

This hotel is in an excellent location, making it a perfect choice for a short business trip to Düsseldorf. The central position offers walking distance to everything you might need, which is incredibly convenient. The breakfast was fantastic, offering a great variety of options to start the day. The rooms, while not very large, were clean, comfortable, and well-maintained. Overall, it’s a great place to stay, combining a superb location, good amenities, and excellent service. Highly recommended for anyone visiting Düsseldorf!

Loved everything about this hotel. The staff were absolutely amazing and very helpful. Didn't have breakfast but it did look lovely from crossiants to fresh fruit, cereal and cooked breakfast too. The city view didn't disappoint either gorgeous view from our window and the weather made it better too. Would definitely recommend to stay here whilst in dusseldorf and can't wait to come back.

Only thing I found a little annoying was they didn't accept cash everything was card.

The hotel is located in the Dusseldorf city centre, in a safe location, very close to the Central Train Station, tram/metro stations, to the market and to the bar/restaurants. You can walk easily to all these locations (train, tram/metro stations, Alstadt, market, shops, restaurants/bars) and feel safe at the same time. The room was very nice, well designed, warm and very clean. Very comfortable bed, with USB charge points and electric plugs next to it. Also the room is quiet, sound proof and no noise at all from the city centre. Spacious WC and shower, well designed and very clean. Amazing breakfast with lots of options to cover your needs. The personnel was very helpful, always with a smile and very keen to serve you. If you arrive before check-in time, the hotel can keep your luggage, while you can take a walk to the city until check-in time comes. I'll totally choose to stay again in Carathotel in my next visit.

The Smart TV wouldn't let you to use NETFLIX/YOUTUBE applications, it was locked for some reason, but this is not a serious problem.

We'd like to say special thanks to Cyprian (or Cyprien? I'm not sure about the spelling) who showed impeccable high standards in his service. He's very professional, patient and helpful. He attentively helped us resolving some issues during our stay and largely helped our experience. We hope to stay in this hotel again in the future because of this outstanding service level. The other staff members were also very friendly and helpful.

The location was excellent, you can walk to the old town and visit some fabulous coffee shops. Even that the hotel is located in the centre of the city it felt very safe and quiet. Room was spacious, gorgeous bathroom! Bed could be more comfortable but it was absolutely fine for a one night. Breakfast is a top 10! Everything what you can think of you will find at the Breakfast bar. From freshly orange juice, to wide range of cereals, fruits, nuts and seeds. To hot Breakfast including eggs, sausages, bacon, beans, etc Wr would definitely recommend this hotel a great value of money!

To twin beds put together, not very comfy! Ask for cot but didn't have it in the room. Receptionist should mention about parking charges on the check in process. Vending machine wasn't working