great location, right on Kö and only a minute walk to Aldstadt, the staff is so friendly comparing to other branches we stayed the night before, Valet parking is very convenient, the room is nice and clean

there were some weird noises from time to time late at night that make the whole room shakeed. (We thought it could be U bahn but the timing didn't make sense.) We weren't bother by it much so we only told the staff at check out about it. At the end we couldn't figured out where it came from. Doesn't stop me from giving this place 10/10 though.

there is no doubt that is the best location of the city. the Hotel is a classic, the rooms are ultra comfortable. The breakfast and the restaurants are perfect.

there is non Concierge as these type of luxury Hotels used to have. There is a concierge desk, which is mostly empty. and some receptionists are like surprised when you ask for a requests. they look like they give grace while working on your request, and some cant organise the wills, except Mm.Virginie..

I will start with the Staff they were very lovely and friendly. The location is excellent. The room was spacious and very quiet Everything was nice and I will go back ⬅️ for sure.

The room was dusty a bit but they came and clean when asked. The coffee option in the room was few and not nice type of coffee

The location of the hotel is the best in Dusseldorf. All the staff from the welcoming service of the parking service, the reception, waiters and housekeeping was phenomenal, I am coming back to this hotel very soon. I cant forget to mention that the rooms are so well insulated that no noice could disrupt my sleep

There was nothing I didn't like

Service was awesome! Had to get my car out of a nearby parking garage, which was locked. Bellhop handled it quickly and with ease. Needed to get laundry done, and was planning to do so on Nov 1 - a holiday in Germany. Front desk handled it beautifully. Clothes were washed, ironed, and back in my room within 4 hours! Impressive!

Room temp control was poor, difficult to control

The best hotel in town, superb location for shoppers and opera lovers. Try to book one of the renovated rooms if available. Breakfast is first class, fresh orange juice and the best croissants outside of France. Everyone working in this hotel is a proud professional and very friendly, including valet parking, hotel staff and waiters.

Everything, room size, condition of room and furniture, bathroom size and funcionality, amenities, position of hotel itself, front desk staff, cleaning service.

Kitchen for room service closes earlier than in other hotels. Choice of food in room service poor. Food in restaurant (one of them) not of best preparation.

Amazing breakfast and the staff is extremely friendly. I had a bit of a nostalgic moment, as the old time smell of the hotel reminded me of my late grandmother´s home.

Lovely staff, Joanne in particular made us feel very special, thank you very much! Great breakfast. They had a leakage/flood problem whilst we were there and I felt very sorry for them. Hopefully it’s sorted now. We go to Düsseldorf every year, we will definitely stay again.

The state-of-the-art hotel with the latest technology used in the room and bathroom.

some spiders noticed on the window glass from outside which stopped us from opening the balcony door