The hotel is located at the start of the Höllentalklamm which was perfect for us. Hotel staff were friendly. Breakfast had everything you needed to start your day. I like that the ‘big ticket’ items like eggs, were made fresh and in front of you. They also have an underground tunnel connecting the two buildings so you have to walk outside of there’s bad weather.

The negative thing I would say about the hotel is the room looks dated. The red carpet needs to go, it ages the building. It would of been nice to have a little refrigerator in the room.

This was perhaps the best hotel experience I've had in my life. The location, the staff, the food, the facilities on the property were all top notch. When I think of what staying at a hotel should be like, this is the experience I think of. Probably the most memorable thing was when my girlfriend and I stayed a bit too long in the dining room after dinner and the desserts had already been taken away; when we inquired if, by chance, there was any tiramisu left, the server came back with the entire tray of what was left of the tiramisu and let us eat as much as we wanted (since it would be on its way to the garbage anyways). I started looking forward to my return to this place before I had even checked out.

Honestly, nothing. Even the weather, which was quite unpredictable, was something to be experienced; in the course of three days, I saw a full year of seasons. Though, even then, the weather could not obscure the beauty of the scenery. When the weather was nice, my girlfriend and I went out to visit the nearby towns; when the weather was snowy or rainy, my girlfriend and I stayed in and had just as nice of a time due to the facilities available.

Super nice location at the base of the mountain. Breakfast was quite good too and there were enough kids options for vegetarian kids in the restaurant that our kids weren't eating spätzl the whole time. We REALLY appreciate that!

Bit hard to convince the front desk staff that BOTH our kids should stay in our room and not one kid in our room and one kid in their grandparents room. Makes me wonder if they receive the age of the kids from Booking.com or not. Hotel is also a bit pricey, but everywhere is pricey nowadays, so what can you do? At least it was pricey with good value.

Breakfast was very good with wide selection and very delicious. The room was very big (we selected the superior room) with wonderful view to the woods. All the hotel’s facilities are well maintained and clean and staff is very friendly and helpful.

The hotel is not located in a crowd area, and it’s too pity to request parking fee of 10 euro per day. Additionally, although the room was very clean, its facilities are fairly basic (at least for a 4-start hotel) and final touch is missing.

For a large hotel it felt quite cosy. The rooms were very neat and clean. It was nicely decorated with a train themed public bar and a snug residents’ bar. Beautiful views, very good food and a lovely spa.

Smokers are allowed to stand in the entrance to the hotel so everyone else is forced to walk through their smoke when coming in and out of the hotel. They need to be moved away from there.

The breakfast buffet was awesome when we could get seated as it was very busy! The swimming pool was great and we were usually the only ones in it. We visited Neuschwanstein castle from here and the drive there was awesome. The location is magical and the food and beer very good. The bar in the hotel is also very cool. The reception staff were very friendly too.

The room was sufficient but was lacking a fridge and unfortunately our balcony overlook the car park. The online check in portal was very confusing meaning we over paid for a couple of things, but this was easily resolved with the reception staff. The same level of customer service could not be said about the waiting staff in the restaurant.

Breakfast- Lots of variety that met the needs of my party with several dietary requirements. Food was fresh and plentiful. Staff- very helpful and friendly. Rooms- clean, comfortable with beautiful views. Hotel- great location with easy access via bus or train to numerous nearby attractions

I wish we could have stayed longer.

The area of the hotel during winter is magic. The hotel is very nice, staff is kind, restaurant and wellness are also good. Breakfast was amazing with lots of different options. Zugspitze/Eibsee is 10 minutes by car.

The hotel contains 3-4 different buildings, not all of the buldings are connected to the wellness building, that means you need to leave your bulding to reach the wellness building.

The location was just heaven on earth..... The staff were quite friendly apart from an asian looking supervisor who wasn't that much friendly like the others..... But overall the staff were excellent. They paid much attention to details and were always ready to give explanations when necessary

An Air-conditioning system in the rooms is very much needed as staying in the rooms during the summer period can be quite warm and uncomfortable at night. I stood up often at midnight due to the temperature in the room..... Having guests to pay 9€ for parking is in my opinion not necessary as the hotel is not within a busy metropoly where space and free areas are scarce commodities.

The room was in a separate building and was spread over two levels, with the individual beds for the teenagers slightly separated from the parents' double bed. The room had a beautiful view and a small balcony directly overlooking the mountain river. There were parking spaces in front of separate buildings and scattered around the area. Several nice hiking trails start right next to the hotel. The breakfast was abundant.

We are used to eating quite late, and unfortunately, the hotel's buffet closed at 8:00 PM. Moreover, after 8:45 PM, we couldn't order from the à la carte menu either. The hotel was a bit far from other restaurants or shops (they were about 4 km away). There was no refrigerator in the room. The parking spaces were extremely crowded, and since we had a ski box, we couldn't reserve a covered spot in advance, and reservations weren't accepted for the outdoor parking spaces. As a result, we had to search for parking farther away from the accommodation building.