I loved this hotel because it was great value, clean, and very convenient. Staff was outstanding! I am so sorry to have forgotten the lady's name who helped us and a lovely gentleman, Mr.Ayteuiz. They went above and beyond when we arrived with 14 bags (moving to Italy) and disembarked in Hamburg from the Queen Mary 2. They stored our bags for the day in their office until our room was ready later in the afternoon. Wonderful helpful staff also when we needed to print something. There is a huge park very close to this hotel which was fabulous for our two mini schnauzers. A very good locations and very good value and a comfortable night sleep!

There was really nothing that I did not like. Very nice hotel.

The staff at reception were always nice and helpful. One of them made a drawing on the map where I should go; I did and it was superb. I liked the location, which was parallel to Reeperbahn. One could walk to the harbour as well as to Jungfernstieg and see and experience many interesting buildings on the way. I preferred to have breakfast round the corner on Reeperbahn, or at the ‘Kietz Bäcker’ in Silbersackstraße, for which you have to cross Reeperbahn, turn right, walk a stretch, then turn left. Often there is a cue. If you like to have breakfast before going out, the Hotel breakfast is sufficient, although not great. If you are in to really good food then there is Fischereihafen Restaurant. A nice way to get there is by ferry, get off Dockland and just walk strait on. It is the big building on your left.

I was missing a comfortable chair in the room and a shelf in the bathroom for placing my cosmetics. Generally there was little facility to place the content of my suitcase.

The personnel were very friendly. Someone from reception even spoke to me in Bulgarian (my mother's language), which made me feel very pleased. Although Booking stated that check-in would be after 14:00, I arrived around 10 and my room was ready by 11, which was a pleasant surprise. LOCKERS AVAILABLE - I put my luggage in a locker while my room was getting ready which gave me flexibility to move. My room was clean and had a view of the backyard. The hotel is very close to the U3 subway line, just a 3-minute walk (yellow line), and it's near the Hamburg harbor walking distance. You can have a longer walk to the center or take the subway. Overall, it's a good place to stay for 2 nights. I was there during the week, but if I had been there over the weekend, I probably would have chosen a different district. ;)

If you're considering a district, be aware that on weekends it resembles a mini Las Vegas. Generally, I didn't venture into that district during daytime. The window couldn't remain fully open by itself due to its size and weight. Additionally, there were minor details, such as small stains on the shower cabin floor, but I always wear flip flops.

Good value close to the main attractions of Hamburg. Very helpful manager when I had problems with the carpark next door.

I was travelling by motorbike and tried to get into the carpark that is run by a separate company. To get the barrier to open you have to be exactly in the centre of the barrier. I didn’t know this and the barrier wouldn’t open. I pressed the help button and the person who answered said it was not possible for motorbikes to enter and wished me a good day. Luckily one of the other guests saw my predicament and explained what to do and the barrier duly opened. When I queried out with the manager he confirmed that the people running the car park are f’ing arholes. I concur.

The location! Parking underneath tye hotel with discount! 6 euro per day.. Public transport 5 min walk.. Shops and restaurants all around!, location is great!

Rooms were not clean, linnen not changed and toilet was used seat was up with stains of urine ... the room was simply not clean and dirty....

The hotel is at a lovely location. Very close to the station. Wonderful transport connections. Room is great and bed was very comfortable. I am extremely happy with my stay.

Upon arrival the guy at reception was very rude. Made me pay, had a conversation over the phone and then asked me what I wanted... I was really disappointed. He didn't even remember I had just paid. He questioned the fact and even was surprised when I pointed out he was holding my receipt in his hand. Then very reluctantly gave me my room key. I felt like some kind of criminal. He was horrible with the service.

The employees are super helpful and nice, the location of the hotel is just great. The breakfast area can get a bit crowded and there's not that much space but it's still okay

The doors to the shower were leaking and we had to.put towel on the floor to absorb the water. I didn't see anything warm to eat during breakfast so note that if you like that. It wasn't a problem for me, and maybe I just didn't see it somehow

We got exactly what we were looking for - an affordable room in Hamburg. We stayed in the triple room and it was a bit too cosy... This required an extra effort on our part to keep our things tidy, otherwise we'd be splitting our heads open by tripping on everything because the space was small. The room had the toilet, shower and washing basin all separate, which helped when we were getting ready in the morning. The common areas and room were generally clean, the room quiet and warm (it was zero degrees outside and we didn't even have to turn on the heat!), the morning breakfast buffet quite varied. Remember that the city centre is about a 30-40 minute walk away.

The staff provided basic help and answered direct questions, but made little effort towards a particularly welcome stay. We had the cleaning crew in our room once and they didn't make one of the beds. Some dirt under the beds. Also, one of the mattresses was a bit sunken in, so my friend would wake up with a neck and back ache.

location was great. St. Pouli station is just 2 minutes walking distance. from there you can reach to everywhere. Rathous is only 4 stop.

I think it is bad that there is no kettle and fridge in the rooms, but Ibis hotels don’t have it at this level anyway. ı think the worst thing in the room is the bed. I have never seen such an umcomfortable bed in my life. Stayed 3 nights but I could never sleep. my travel is over but my whole body aches never went away. They definetely need to improve the bed quality

My son and I wanted somewhere to sleep two nights when we came to Hamburg to visit the Miniatur Wunderland. This Ibis Budget Hotel did the job. It was warm, clean, had comfortable beds and was reasonably priced. Also, the shower was one of the best I have ever experienced in a hotel at any price!

Nothing. It had everything we expected in a budget hotel.