Staff and breakfast

The washroom facilities. There's no privacy. The room we had was perfect for couples, but not for family

stayed in Cocoon Stachus at least three times, was never disappointed even for a bit. fantastic location, always friendly and helpful staff, as always clean and cosy rooms. many services and amenities. ideal place to stay for either shopping or touring around Munich City Centre.

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Staff

Shower in the bedroom in a family room. We had to shower in the dark. Absolutely no privacy for us or our teenage daughter.

The room was clean, modern, a good size, and fairly comfortable. The beds and bedding were great. I liked the decor. Staff were friendly and helpful. Check-in and check-out were very easy. The location was very handy to the U-bahnhof and city centre pedestrian area. There are nice restaurants on the same street too. When comparing the quality of the room and location, the price seems good. Would stay here again.

There were no ceiling lights on our side of the room, just reading lights and some strip lighting behind the bedhead (half the strip wasn't working), plus the light from the shower room. This made it a bit difficult to see what we were doing when packing our luggage for our flight. Also we couldn't understand why there is a big clear glass pane between our bedroom and shower room. To save on lights maybe? It made it a bit awkward when our kids were having showers - we had to go sit in their room when they showered to give them privacy. My son also thought the glass pane was a doorway and walked straight into it, hitting his face on the glass - no damage done, but he had a little cry from the shock.

Location is amazing ! Staff was polite and helpful. Place was clean. Lift works fine. Storage space is locked and accessible. Balcony with room was great. Indian restaurant opposite to hotel is great. Some malls like old and plenty of eating choices. Walking distance to Marienplatz is great advantage. Plenty of underground and tram options nearby.

There is no Tea or coffee in the room and in kitchen it’s chargeable. How they expect people to come downstairs and have coffee. They can at least keep a kettle and coffee pouch. There are no hooks in bathroom for hanging towels ! Like why ?? Stayed in room 552 and there is sliding door to toilet and bath .. not a good idea !!

Staff were so friendly and helpful, the room was clean and had a fair amount of space and a good balcony with a cool bubble swing seat. The shower and toilet were clean. They had an iron available which they brought to the room. 24hr reception so felt very safe and could always ask for a new towel or soap etc. Definitely need to rent bikes in Munich and the bikes they had available were perfect but make sure you book ahead. They could have a fridge in the rooms and they could do with a full length mirror in the rooms, as well as a few more hooks to hang things on but those were the only things missing really. Would definitely stay here again. Thanks cocoon! Oh and the bed was so so comfy.

Please could you add a full length mirror, some more hooks and a fridge to the rooms please.

The Cocoon Stachus is a welcoming place to stay, despite being in a big city. The staff is wonderful. The rooms are clean, tidy and modern. Our room was a little small, but the design was good enough that this was not an inconvenience. The bathroom, for example, is longitudinally arranged in a wall near the entrance. Another wall separates the toilet from the shower, and a perpendicular sliding door opens or shuts one of the two of them, while the other is open. The sink is in front, and separate from both. It is a clever arrangement and worked well. Further, the Cocoon Stachus is centrally located. It is an easy walk from the train station, and not terribly far from other attractions.

The room was a little cold, because the weather was cool and drizzly.

Service

The shower room doesn’t have much privacy. The room we had is only ideal for couples.

Check in went smoothly and the room was ready. We have stayed at this hotel every time we come to Munich for the past 10 years. The rooms, while small when compared to the US, are typical in size for European hotels, and the layout is very efficient. Soundproofing allowed us to have a quiet sleep even though we were in the center of a large city. Gratis seltzerwater was a nice touch when coming back from an excursion. There is a nice Indian restaurant across the street, and a good Asian restaurant and some quite good Turkish-Middle eastern places half a block away in the next street. No need to walk far for dinner. The hotel is a short walk away from the main train station (no need to hire a taxi even with luggage), which is very convenient for travelers, because it also has excellent connections to the airport. We will be back again on our next visit to Munich. We always feel comfortable and the staff is friendly and speaks English.

nothing to report really

The staff at the front desk was absolutely wonderful! Kanthi, who we had the most interaction with, was so very helpful and sweet. Always a smile on her beautiful face, and just a joy to have greet us.

I had reserved 3 rooms for 6 adults and 1 child. My husband and I got the largest room, as an upgrade, since I had made the reservations. I was surprised that my son and wife and daughter got a smaller room. I thought all the rooms were the same size. My son was fine with where they were (they had a balcony), and made do with the 1 bed for all 3 of them.