The hotel was located in the historic town in a busy and noisy area, but inside the rooms it was not noisy at all. The beds were comfortable and we had lovely housekeeping services. The staff was nice and available both in the hotel and via chat.

The only thing that I didn’t like about this was that the hotel was advertised to have a sea view but it was not near the water at all. Our room had a view of the neighbouring buildings and a bit of the mountain. Also the rooms on the pictures were much bigger and pictures of the cheapest rooms are not available on booking. I also found it funny that the wardrobe was in the bathroom, so we didn’t use it.

very friendly and helpful staff - reception / dining /room servicing.........umbrellas available if required at hotel entrance luggage 'storage'

availability of a coffee/tea machine in the small lounge area.........very useful for guests waiting for say late flight home

Excellent location in the old town. Good choice at breakfast with lots of local products. Rooms above restaurants but once in room you can’t hear street noise Lovely touch adding slippers and dressing gown Bathroom has shampoo, shower gel, shower cap, toothbrush and paste, body lotion and small other accessories … really provided for over and above

I could not understand why they only provide 1 small water and 1 coffee pod per person per stay then you pay EUR1 pp for each. After providing all of the above, the cost to the company would probably be less than EUR2 per day. One tiny thing on a personal note .. I had a birthday whilst there… hotel advised .. had passport info … cards on display in room .. no greeting from reception or any acknowledgment… not needed by me really but it would make a lot of people very happy on a special day and costs nothing to be nice

The lady on the reception was friendly.the room clean and spacious. With windows facing the shopping stores.

The TV did not have the ability to show German channels or any foreign. The lady from the reception made sure that the technician came. I was only 2 nights there and the first evening I had to deal with receptionist than technician.The 2 evening I gave up as I was told it would work and I couldn't make it work I did not ask for further help. I rather wanted peace. I did not get any compensation or anything making me feel a bit better. As I travel alone and I pay for 2 which is common I expected to get my4 towels replaced as I needed it for some reason. But no I did not.

Perfect location for our purpose, in the heart of the old town surrounded by wonderful little souvenir shops but close enough to the main town. The picturesque and famous old harbour of Chania is just down the street from the hotel for either a stroll through the small old town alleys or for a meal or coffee throughout the day in one of the numerous cafe/restaurants in the port. A modern yet ‘home away from home’ feel throughout the hotel with lovely, helpful and friendly staff. Top floor harbour views absolutely breathtaking! Rooms, clean, well kept with comfortable beds. We’ll definitely be staying there again in the future.

Right in the heart of old town- minutes from everything I wanted to do see. Room- gorgeous, clean, modern. Staff- responsive, kind, helpful. Breakfast that was included had everything you could want. Also, I booked a phenomenal day trip that was way more affordable than I was imagining! They trip concierge followed up with me to make sure I was enjoying. All good things to say about this hotel!

Not a dislike but it is in the town so you can hear voices or people singing, enjoying themselves and the cathedral bells. But I found most street noise died down by 11 pm so personally it wasn’t an issue.

The hotel is located in the center, the rooms are spacious, the breakfast is ok for us.

Communication with the person at the reception. We did not receive any recommendations or advice for Chania and for booking transportation back to the airport, they told us that we could book on that day, having a flight in the evening, and in the morning when we went to book, they told us that they no longer had availability and also the did not give us any other solutions, so we asked if there was a bus and where we could take it.

The location is perfect, breakfast is very delicious and just very nice to sit on the balcony there, every day cleaning of the room also impressive. Bed was very comfortable, there were switches to turn off the light on both bedsides and to charge your phone as well, very practical 🫶

The room was smaller than the photos in booking, very small wardrobe space. Also, it was pretty hard to unlock the door with the card, which was frustrating sometimes 😁

very friendly staff! helpful and kind! very tasty fresh breakfast! perfect location. always someone on front desk good hot water, good air conditioner. there is umbrellas if it’s needed. cosy, comfortable bed

we didn’t face any

Very good location! Nice staff! 24hrs room service. You don’t need a car! Centre of everything!!! The rooms are suitable for families up to 3.

We booked a room with a sea view. But we didn’t have one with a sea view. It was from the opposite side of the sea. The are a lot of things decorative in the room that are taking space, eg the armchair and the lamb with the stand were not needed. It could be more comfortable if you don’t have it in the room and leave more space for the suitcases.