Absolutely beautiful view of the old Venetian port from the room. Room was bright and spacious. Perfect location in the old city. Not too far to walk to free parking if you have a car. Great cleaning job done each day. The staff are so friendly and could not do enough to help you with recommendations on what to see and where to eat. The coffee and breakfast at the nearby " the botanist" were exceptional. The photos I have added are from the room we stayed.

Note that being in the old town there are stairs so you need to be OK about walking stairs. Also the shower was fairly tight for space so may not suit really large people.

It couldn’t have been a more perfect hotel. It’s located in the perfect part of the old town, among beautiful old alleyways, and a little bit back from the more touristy parts of the main port. It felt very authentic and charming, and booking the room with the sea view was spectacular! George was so helpful with offering options for checking in at 4am and meeting me leave my bags all day! He also helped with organising taxis. The room was spacious and very clean, with simple but modern furnishings. I loved waking up every morning to the beautiful view of the port! I would love to come back.

The mini fridge was a little bit noisy but I unplugged it and then it was fine for me to sleep :)

The hotel is situated in a very central, yet quiet, area in the Old Chania. Our room had an incredible view on the port. The room has a small fridge and a nespresso coffee machine, with caps and water refurbished every day. George and Christa are amazing hosts, they went above and beyond with their recommendations which helped make our stay even more special. Thank you guys!

Parking in Chania centre can be a bit challenging. This is not the hotel's fault in any way, but it's a downside to keep in mind in such a central area. George was super helpful with his instructions re. free parking spot available in the area (within 200 and 400 mt).

In short, if you’re contemplating where to stay in Chania, just stay here. We are definitely coming back when we’re back in Chania. George, the owner, was the best part of our trip in Chania. He was kind, helpful and very responsive. He will ensure you feel welcomed and have the best time in Chania. He looked up the weather for the destinations we want to visit to help us plan our itinerary and he prepared us a printed map of Chania with handwritten recommendations of his favorite restaurants. He even moved us to a room with a nicer view on the second night. The rooms are also super clean and had a great view of the old port if you’re on the first floor and above. You get daily top up of Nespresso pods, which is a nice touch. The hotel is also located at a very beautiful and quiet part of the old town, which is nice as you can get away from all the hustle and bustle. But everything is still within walking distance. If you’re contemplating where to stay, just stay here, as you won’t regret it!

The only thing we had difficulty was parking. We went in May, which is a shoulder season, but we found it hard to find a spot in the closest free parking (George had already warned us about this). However, when we came to the hotel late or decide to move the car post dinner time, we were always able to find a spot. Just keep this in mind to avoid disappointment and mentally prepare yourself to be flexible.

I had a wonderful sea view Staff were very friendly and helpful with check in and travel arrangements Really good to have a fridge in the room as breakfast isn't provided Great location in the old town but was also very quiet Close to restaurants, bars and shops

Bathroom was fine but could do with updating - shower enclosure is quite small! No lift in the building so if you are less mobile the third floor (although it has amazing views) could be challenging...

This hotel is in the perfect location overlooking the Venetian harbour and my room had one of the best views I have ever had out of a hotel window. But what really makes this hotel so exceptional, is George, who runs the hotel for his family. When I arrived, I had left my suitcase at a shop several streets away and George actually came back with me to collect my case. He was the perfect host, showed me up to my room and explained how everything worked. He was also brilliant at helping me plan my stay, sorting out bus timetables, opening times and locations of all the places I wanted to visit. George's knowledge and help made a huge difference it really enabled me to get the very best out of my visit. And I also enjoyed practising my Greek with him!

Nothing

I stayed 6 nights and highly recommend Helena Hotel, it was the most wonderful experience! The hotel is walking distance to everything you need in Chania from restaurants, shopping, grocery, bars, beach & more. The rooms are perfect and cleaned daily. The view of the sea and town from my room was STUNNING. I rented a car and the parking lot was only a 4 min walk from the hotel. All of the staff were extremely welcoming and caring. George was incredibly helpful, from scheduling a taxi from the airport, to finding a car rental, helping with luggage, and providing amazing food/sightseeing recommendations. It was an exceptional experience, do not hesitate to book Helena Hotel, you will not regret it.

The hotel was in an amazing location overlooking the bay, but back behind the crowd. George, the receptionist, was so helpful and friendly as giving us a map with notes he made for us with recommendations. The cleaning stuff was also amazing. You will not go wrong with this place unless you are used to big boring resorts.

I liked everything about the hotel.

Location was great. Could view a glimpse of the sea from the window. Short walk the port, restaurants, lighthouse, etc. George was amazing, asked every time we approached if we needed something and gave the best recommendations for food, etc… even beyond our time in Chania. He was a pleasure to be around. He even walked with us to get a taxi from the hotel to taxi pick up.

Not much, it was a most pleasureable stay. If we find ourself back in Chania, we know where we will stay.

The hotel is located in the Old Port, it is a medieval typical building (steep stairs, stone walls...) in the middle of a medieval town. My room (Nº 7) was in the last floor with an incredible view of the port that makes the effort of the stairs worth. The reception staff is helpful with the luggage and information of attractions and places. Cleaning service is efficient. Taxis cannot enter nearby the hotel as the streets are very narrow (and besides, it is forbidden) but they come to the reception to meet and guide you to the parked car. There is a big supermarket at 600 mts. and plenty of restaurants bordering the port.