The hospitality and attention to detail was exceptional from start to finish. Not forgetting the outstanding service received from manager Brenda and Thomson at reception. We were a family of 10 traveling together and celebrated my 45th birthday and renewed our wedding vows. These milestones were made extremely memorable by Thomson going out of his way to ensure that every guests need was attended to from arrival to departure. We spent 6 nights at Welcome ITC Chennai and I will most definitely recommend this fine establishment to all my family, friends and clients. My family and I Thank you Thompson for making our stay exceptionally memorable. We look forward to our next trip to Chennai at your hotel. Best Regards Naidoo’s, Moodley’s & Pillay’s South Africa 🇿🇦

Excellent

The staffs are really good (Reception- Prabakar, Bala // Bar - Ajith // Restaurant - Keith) Breakfast spread was good, would appreciate more if a non-veg curry was also added part of the spread Rooms are very beautiful, aesthetic, spacious and fresh given recently renovated Had some challenges and the staff step in to fix it, even with a room change immediately

AC issue persisted in my room despite multiple attempts by the hotel staffs to fix it and finally had to change room Restaurant options inside the hotel are less

My recent one-night stay at Welcomhotel by ITC Hotel in Chennai was excellent. When I stepped into the lobby, I was greeted with warmth and hospitality that set the tone for a memorable experience. First and foremost, I must commend Sakshi at the front desk, whose exceptional assistance and insightful recommendations truly enhanced my visit. As a first-time visitor to Chennai, I was somewhat unprepared. Still, Sakshi went above and beyond to provide me with valuable insights on places to visit and sum up an itinerary for my limited time in the city. Her knowledge of the local attractions and dining spots was invaluable, making my exploration of Chennai smooth and enjoyable. Sakshi's dedication to ensuring guests have a remarkable stay undoubtedly elevates the hotel's reputation to a five-star level. Furthermore, I would like to mention Ganesham, the IT guy whose prompt and efficient service resolved any connectivity issues I encountered. Upon noting the need for a stronger WiFi connection, Ganesham swiftly addressed the matter, providing me with a higher-speed connection that allowed me to work comfortably from my room. His professionalism and willingness to assist exemplify the hotel's commitment to guest satisfaction. Additionally, I must highlight a nearby dining recommendation provided by the staff. For exceptional South Indian vegetarian cuisine, I highly recommend visiting Hotel Maris next door. Their Gheen Masala Dosa paired with their signature filter coffee is an absolute delight and a must-try for anyone staying at Welcomhotel. In conclusion, my stay at Welcomhotel by ITC Hotel was marked by exemplary service, comfortable accommodations, and a delightful culinary experience. Sakshi and Ganesham's contributions exemplify the dedication of the staff to ensuring guests have a memorable and enjoyable stay. I highly recommend this hotel to anyone visiting Chennai, and I look forward to returning.

Nothing

Property is in a prime location, close to the US Consulate. The property itself was clean and well designed. But the staff was exceptional. Extremely courteous, well-trained and helpful, they elevated the entire experience with their warmth. Special shout out to Manish at the Front Desk, who epitomizes guest relations and customer service. Brilliant experience and will certainly return again!

Very friendly staff, good amount of choices at breakfast buffet, clean and comfortable, great climate inside the hotel and very easy to regulate inside the room. The king size bed made sleeping comfy especially with the pillows provided.

Not much to be honest, maybe the coffee as for my taste it was not strong enough. Also the sachets in the room to make coffee with the water cooker provided could not make a good strong coffee for me (on the other hand this is for everyone's taste different)

Centrally located property with quick and easy access to places we want to go. There is a quiet and elegant charm about this place. The entire staff starting from the top including the GM, the Front Office Manager and her staff, restaurant staff, the bell staff and the floor attendants made us feel welcomed, comfortable and at home. We are repeat customers who have stayed here previously.

Nothing we didn’t like. The newly renovated rooms made our stay even better than our earlier visits.

We paid for a club room and it was worth the extra, a huge room split into 2, so that when my husband had to work he could be separate from me. Most of the staff in the hotel were welcoming and friendly, and I would like to thank Tapas and Manish for their service and hospitality, they went above and beyond to make our stay a memorable one.

Nothing

Everything was good. The hotel has been recently renovated and refurbished. Nice, cozy and well designed rooms. Comfortable beds and sitting space in the room. Fairly good breakfast spread Indian breakfast. Excellent location in the city centre. Excellent service levels by the staff at the reception and the restaurants.

The room beside lighting can be improved. Long walk from the lift to my room which was at the far end of the hotel on the 3rd floor.

Clean, hospitable and welcoming. The support staff are polite and warm. The chef ( Harshit) accommodated our request and made gluten free rotis. This was a nice gesture. Both the ladies at the reception desk are pleasant and warm.

The used plates are taken away from the table after they have been piling up there for quite some time. There are less staff is what I felt. I noticed several guests complaining about this.

Compared a 2022 when we last stayed , property has gone thru refurbishment.. room looks new and fresh .. restaurant ambience has changed , food always top notch and their biriyani excellent , both my kids enjoyed the start and food , a special world of thanks to Keith in the restaurant always welcoming with a smile .

The reception area and the elevator is kind of worn down .. may be requires some refurbishing.