The location was amazing. Though we were visiting during a time when it was raining and completely covered with fog...still we found the location and view from the hotel room amazing. We took a family cottage Kanchanjunga. The room was huge, spacious, clean and had all the facilities. The decor of the room and infrastructure of the hotel actually took us back to the British era. They had a beautiful swing for children and a separate play room with many indoor games like chess, carrom and table tennis board. The behaviour of the hotel staff, be it the house keeping or the ones at the dining area were highly commendable and appreciable. They promptly responded to any issues we had and made it a point to make us feel comfortable as fast as possible. We really enjoyed our stay.

We had some issues with the bathroom water supply. Thankfully the issues were taken care of by the hotel house keeping staff promptly.

The location was close to market, so it was easy to get taxi. View from the room was breathtaking as we got the full view of Mt Kanchanjunga. staff behaviour and attitude was excellent, any issues were addressed immediately. Buffet breakfast was very good

Bed was too small to accommodate 2 parents and 1 kid. However, staff were very polite and gave us extra mattress. Bathroom was a bit smelly, although it was clean, probably because it's old property. Bathroom tap took very long time to give hot water.

The view of Darjeeling from the property (specially Kanchenjunga, although we were not so lucky), its heritage looks, quality and quantity of food, room service, very nice and supporting attitude and behaviour of all the hotel staff, room facilities provided as promised, 24 hr room heater and hot water service.

Heritage Room should have been carpeted, considering the cold and chilling weather of Darjeeling and would have been more comfortable leading to less use of room heater. Bathroom should be fitted with exhaust and provision for small tea cum dining table in the room. Way to the reception need to be shaded in some way so as to avoid rain while moving from the heritage block to the way out of the hotel/reception. Distance of the hotel from the clock tower then to the mall is almost 15 to 20 min walk, specially the uphill movement to the hotel is almost a 10 to 15 min walk from the clock tower, and will be exhaustive for children and elderly persons.

Amazing views of the mountains and clear view of the majestic Kanchenjunga from the terrace. Rooms are good, the AC works perfectly and so does the hot water. Suggest you to take the upper floors, 3-4th floor for easier access to the terrace early at sunrise to catch the majestic Kanchenjunga range. Also the see through elevators and the views from the elevators are amazing.

The route to the hotel from the Mall. Was under construction (waterlines were being laid by the government) resulting in no parking of the vehicles. But otherwise all perfect and amazing.

The location it is very close to mall road… so u can walk it up.. The buffet was very good so many options and every dish was up to the mark…biryani, fish dishes, mutton as well as chaat..dinner buffets were just up to the mark.

Hot water was an issue hence quite a disappointment coz we travelled in December so it’s a must needed.

A wonderful hotel in Darjeeling. Off the main road (so as to avoid the crowd on busy days) and yet still at a walking distance from every attraction in the city. Room spacious and comfortable but the real bonus of the hotel is the wonderful staff who goes out of their way to make your stay pleasant. Our warmest recommendation is to the hotel restaurant especially at dinner time. We ate in a few restaurants outside (also got recommendations from different sites) but nothing can compare to the excellent food we ate at this hotel. Tasty, fair price and the service is definitely worth the stay, we stayed here for 3 nights and didn't miss our dinner at the hotel (although it wasn't part of the holiday package we bought). I would especially like to stand out the 2 wonderful ladies who served us at the restaurant: Karuma and Smita who were very kind, and gave perfect service. Thanks for making our holiday so enjoyable.

Location, view and rooms. Definitely premium

All good, didn’t find any issues. Mall Road is around 10minutes walk

Food. Specially Thukpa. The Restaurant staffs are extremely helpful and well-mannered.

The front desk manager. The gentleman is very rude. DO NOT ASK HIM for CAR or TAXI. He will charge you double.

The amenities were good with renovated baths. The room was super spacious with working table, sitting areas, etc. We got a glimpse of the Kanchenjungha from our bed. That was a prized experience. They have a very beautiful and cozy rooftop as well as balcony (in the old complex). Its worth staying there

The bed could have been bigger. It was queen size bed and we felt a bigger bed would have been more comfortable.

Great Location, Spacious rooms. We are one of the lucky ones to get the mountain view room (The guy at reception helped us a lot with that), and the view was breathtaking. The property comes with a restaurant which serves delicious food. Also, the view from the rooftop is amazing too.

Room Service needs to be more active. We had to call multiple times to get a few toiletries. Also, the next day when we went out at 8 am and requested the cleaning to be done before we arrived at the hotel, which was at 3 pm, surprisingly, no one cleaned the room; it was when we were freshening up that the room service came for Cleaning. And the hotel should have a laundry service.