I liked the modern decor and the room size was decent. Bed was comfortable and the bathroom was spacious. Staff were very helpful. I liked the fact that when I asked for a car for the day it was readily available. It came with WiFi so that helped me stay connected.

I had arranged for an airport pick up and after a couple of messages giving my arrival details the car was not sent. Apparently someone missed my messages. The hotel upgraded my room and waived the charge for my trip to the airport but the stress caused by this error dampened my initial experience. Breakfast selection in the restaurant was not extensive and the quality of food was not what I would expect at a four seasons hotel. When I wanted to make a local call from the room I was told that this is not allowed, that I had to come down to the reception and ask them to make the call for me. In 2023 I find that this is totally unacceptable.

-All staff are very polite and welcoming; this includes housekeeper, lobby staff, luggage attendant, dinner staff, and airport shuttle driver. -The bed and bathroom are very comfortable to use. -Breakfasts are excellent, (great taste, just the right amount, and good variety). -I especially love the Hotel's WhatsApp chat, it is very convenience way to make any request; the Chat response staff is even able to give good sight-seeing recommendations when asked.

The room's WIFI is quite slow. While it is not unusable, I expected better from 5-Star hotel.

Liked the location of the hotel, the friendly helpful staff and the excellent restaurant. Our room was also spacious and comfortable. I had lost my jacket and scarf at Dehradun airport and the concierge staff at your hotel went above and beyond to get it returned to me. They made contact with the airport and arranged for the jacket to be sent to our hotel in Delhi before our flight home. This really was exceptional service and I very much appreciate the efforts of the staff involved to get the jacket back for me.

The hotel was undergoing refurbishment so there weren't any lounge areas to sit in and the only restaurant for meals was SanQi.

I've never stayed at a Four Seasons so wasn't sure what to expect, but the customer service, room size and finishes are impeccable. The staff was so friendly, helped answer any questions and were absolutely lovely people. The room was spacious and after 2 weeks on the road in India, the shower was a dream of hot water and amazing water pressure.

The only thing we wished was a bit better was the water flow in the tub. It took well over half an hour if not more to get 2/3 of the way filled. Most tubs take 5 minutes or so but this was insanely slow. Temperature was fine but this was our only issue.

1. Overall Experience: My recent stay at the Four Seasons Hotel in Mumbai can be best described as spectacular. The sheer dedication and effort of the entire team ensured my experience was unparalleled, and I felt valued every moment of my stay. 2. Arrival Experience: I arrived late at night, unfortunately without my luggage due to it being held back at the airport in Germany. However, the warmth and genuine concern shown by Jai and Gauri at the reception was exceptional. I felt as if I was not entering a hotel but rather the home of close friends. 3. Service Efficiency: Understanding the importance of my business meeting the next day, the team went above and beyond. They made sure my shirt was immaculately cleaned and ironed, ensuring I was prepared and on time. To my surprise and appreciation, the service was complimentary, reflecting the hotel's commitment to guest satisfaction. 4. Personal Touches: One of the most heartwarming aspects of my stay were the handwritten notes I found in my room. These personal gestures from various team members created a connection that is rare to find in the hospitality industry. 5. Dining Experience: The culinary journey at the Four Seasons was nothing short of magnificent. From enjoying an unparalleled view at AER Skybar to the culinary delights at San:Qi, my palate was in heaven. The team at San:Qi deserves special mention. They made me feel like more than just a guest, greeting me by my first name from my second visit onwards, reinforcing the feeling of being amongst friends. 6. Final Thoughts: It's evident that the Four Seasons Hotel in Mumbai is doing many things right. When you have team members like Jai, Gauri, and countless others who show such dedication and passion for service, it is a testament to the hotel's commitment to excellence. I not only left as a satisfied customer but also as an ardent fan.

More German and English TV channels, please.

The room, the rooftop restaurant, the breakfast, the gym and the pool are really great. But what I found amazing is the service. Everyone from the concierges to the waiters at Aer (the amazing rooftop bar) go the extra mile to make sure you have a fantastic stay.

Renovation ongoing, which means to real lobby. But the quality of the restaurants and gym/pool/spa easily makes up for it.

We got upgraded to a newly renovated room and the room and bathroom were spectacular. The attention to detail was amazing. Very comfortable and luxurious. The staff were very polite and helpful. Everyone from the front door staff, reception, housekeeping, restaurant and rooftop bar. Good service all around. I'll stay here again next time I'm in Mumbai!

The breakfast restaurant is too small for a hotel of this size. We had to wait for a table in the morning.

The experience was fantastic from the start. The newly renovated rooms are stunning with great attention to detail. I love that additional items such as the bluetooth speakers were provided. The view was amazing as well. Breakfast, though an additional extra, was great. The best part of the experience was access to Aer, the rooftop lounge bar with amazing views and great service. Overall, I would definitely recommend!

What I loved about the property was there continual focus on knowing you as a person. This was my 10th stay at this four seasons, and they recognized it gave me an upgrade to an executive suite.  particularly attentive was Mr. Fagun Singh the chief Concierge), who is there to meet me when I arrived make sure that my room was spectacular and gave me the room upgrade and was there when I departed to make sure I was on my way… He is superb

We booked a presidential suite. So the room was definitely huge. Loved it. The breakfast was good. Went to the spa also. It was quite relaxing.

The penalty for smoking in the room weren't mentioned earlier and they charged me with the room rent for the day + taxes which I paid obviously but not justified. HIGHLY DISAPPOINTED. Would not recommend the hotel to anyone.