The hotel looks new, decorated in a modern and minimalist style, which I like. The room is good in size and clean. The bathroom is very nice. Complementary filtered water and Coffee is available in the room. It is well located close to the airport so it is perfect for a short layover. Good soundproofing.

There was very loud music in the lobby when we arrived, ridiculously loud for an airport hotel (if this was Vegas I would understand), but here you arrive to unwind. The staff is not friendly in general. But the two dealbreakers are that it is expensive for what it is considering prices in India, and also the hotel security is ridiculous, unjustified, and pretentious. There two car security checkpoints, and then a separate luggage checkpoint. I understand security is necessary, but what kind of people are you hosting if you need this level of security?

the rooms were great and the beds were really comfy. food exchange was good too but a little pricy although it's expected for a 5 start hotel.

I am guessing that if you book through booking.com or places where you can get a cheaper rate that they put you in the lesser rooms. I was on the 4th floor where they're doing some construction. The first couple nights I was in a room where the window was covered with a plastic sheet so you couldn't see out and it was a little bit prison-like. I moved rooms and got a better window but I've seen rooms on the other floors being of better quality.

I had an absolutely wonderful stay at Novotel Hotel! From the moment I arrived, the staff went above and beyond to ensure a comfortable and seamless experience. The facilities were top-notch, the rooms clean and modern, and the ambiance was perfect for a relaxing getaway. A special shout-out to Pradeep, a porter who truly exceeded all expectations. He was not only incredibly professional and attentive, but he also took extra care in making sure all my needs were met with a warm smile. His helpfulness and genuine kindness left a lasting impression on me, and he is a true asset to the hotel. Thank you, Novotel, for making my stay so memorable. I highly recommend this hotel to anyone looking for a combination of luxury, comfort, and outstanding service!

Location is great - Aero City is a great place to unwind in the evening with plenty of good restaurants. The rooms are small but functional. Ideal for a solo business traveler but a bit cramped for 2. I would prefer better lighting in the room. Wifi was excellent. Staff courtesy and professionalism are excellent. Breakfast was excellent with a wide selection of Indian and Continental dishes.

Better lighting in the room. There should be a holder for putting a bar soap and own shampoo in the shower cubicle. Many travelers do not use the shower gel or shampoo provided by hotels. The lighting in the bathroom or at least above the mirror should be better - difficult to shave in such low light.

Everything was perfect. The bed is amazing. The food is very delicious. It's super clean, and the location is 8 mins from the airport.

Unfortunately, I didn't have a smooth check-in process. I came 50 mins early for the check-in, and he told me 20 or 30 mins, and the room will be ready, and someone will call me. I waited 60 mins and no one called me and then I went to the reception and I started the process all over again. Also, they tried to force me to have paid upgrade, and when I said I didn't need it. He kept asking why, and it's only a small amount of money. I think maybe when I refused to pay. He discarded my room, and I waited 60 mins for that.

Overall the staff was very courteous, right from the watchman at the entry till my room. Of course there were very few staff to attend the guest in the breakfast area. The room size is not going to give you plush feeling, though it is good for a short business trip. The mattress and pillow were very comfy and superb plus for the same. Also they are environment sensitive and few nice initiatives are taken by them for the same. The aerocity district is very happening and it is right there so that is again a plus.

More staff required to attend the guests in the breakfast area. Room size of course you may not increase now! Airport pick up and drop may be offered at a reasonable rate ( up to 1.5- 2 times the app based fare is fine but almost 3-4 times is not good)

I recently stayed overnight at this wonderful hotel with my family. The location is very safe, and the staff is incredibly kind and attentive. The hotel is impeccably clean and well-organized. Every convenience you could need is just a call away. I highly recommend this hotel 100%. In a rush to catch an early morning flight, I accidentally left my jacket with my AirPods inside. A few days later, I called the hotel, and they were very honest and responsive, confirming that my jacket and AirPods were safe and ready to be picked up. I truly appreciate their integrity and excellent service

Everything is great

I recently stayed at Novotel Delhi and, overall, had a pleasant experience. The hotel itself is clean, well-maintained, and provides a comfortable environment that made my stay enjoyable. The food served was excellent, reflecting the high standards of their culinary team. However, during my stay, I encountered a significant issue that I would prefer not to detail here. Despite this, I was incredibly impressed with how the situation was handled. Manager Kushal and Chef Amit promptly visited my room to personally apologize. Their professionalism and sincere efforts to make amends were commendable. They not only addressed my concerns but also ensured I was compensated appropriately, which went a long way in turning around my experience. Moreover, Chef Virender also came to see me, further demonstrating the staff's commitment to guest satisfaction. Thanks to their efforts, what could have been a negative experience was transformed into a positive one. The rest of my stay was fantastic. The room was comfortable, the facilities were top-notch, and the service was consistently excellent. I truly enjoyed my time at Novotel Delhi and would recommend it to anyone looking for a great place to stay in the city.

I had an overall great experience at the Novotel Hotel. The most impressive aspect was the excellent service the staff provided, who were attentive and efficient. The service was quick, and the facilities, including food and cleanliness, were outstanding. However, as a vegetarian, I found that the North Indian vegetarian options were limited compared to the numerous non-vegetarian choices, even in the buffet. Despite this, the service was excellent, and I preferred opting for the buffet rather than individual orders as it offered better value for the same price. My family and I thoroughly enjoyed our stay, and we all had a wonderful experience. Other than that, everything was fantastic

The only thing that could be improved is the addition of a game zone or play area for children.

Hello Everyone! First of all I would like to thank the Novotel team for making our Anniversary a memorable and beautiful experience and a very special thanks to Ms.Ayushi, Mr.Santosh, Mr. Gorunga, Mr.Shamer, Mr. Shivam. You guys are amazing and thank you for turning our Anniversary into a unforgettable beautiful moment.we had an excellent experience in Novotel and the way you guys arranged everything including decorating the room, flowers and cake was really exceptional and you made us felt like home and I couldn’t thank you enough for the wonderful surprises you guys had given us. So once again thank you to the team and big thanks Ms. Ayushi without you nothing would have been possible and I would love stay in Novotel again in the future and till than keep up the amazing work and we will surely see you guys again in the future. Thank Team Novotel! Love All.