We just overnighted here. An excellent choic The staff were exceptional. From checkin to the restaurant. Very friendly and efficient and spoke good English The dinner was surprisingly good. The breakfast has to be one of the biggest selections I have ever seen. They serve beer, wine and liquor. Food and drinks reasonably priced. The room was extremely comfortable. Excellent beds and bathroom Good wifi. In short a perfect stay. I can't understand why this hotel has such a low rating on Booking.com Such a wonderful surprise

1) The room is quite spacious 2) The location is very strategic in the city centre and it is close to almost every place in Bandung city 3) The staffs (receptionists and house keeping) are all friendly and polite. Farhan Fajri (housekeeping staff) is helpful and polite. He happened to be cleaning my room when the wifi at my room did not work. He took initiative to report to the receptionist/technician. Then the technician came and fixed the wifi. The following day, I put "do not disturb" sign because I was working all day long outside the hotel. When I came back in the evening, I saw him in the hotel aisle. He noticed I put "do not disturb" and asked if I wanted my room to be cleaned. I agreed. 4) The hotel accommodated my request to print some documents (and it's free of charge). Helpful for those of you who travel for business.

1) The lobby is quite small 2) When I stayed there for 3 nights, there were some problems with the wifi. The staffs were quick to help fix it, but the following day the wifi did not work again. I appreciate their fast response. When I called receptionist and ask for help, the technician came to my room within some minutes, and the wifi connection restored But overall, I recommend staying at this hotel!

My recent stay at Best Western Premier La Grande Bandung was a truly wonderful experience. The reception staff provided a warm and friendly check-in process, while the attentive and helpful outdoor staff added an extra touch of hospitality. The accommodations were not only comfortable and well-designed but also incredibly spacious, providing ample room for relaxation. The hotel's convenient location made exploring the area a breeze. Overall, I highly recommend this hotel for a memorable stay in Bandung

I can't think of anything

Breakfast was good. Perhaps could have a bit more variant daily as I usually stay for a good 4 to 5 days. it would probably be nice to have a different menu every 2 days, perhaps.

The carpark is not so user-friendly. The space is quite limited for guests. And the size of the car park is also rather smaller than usual.

Almost everything Good location, across the mall Staff always helpful, from security, receptionist & housekeeping they are make sure all guess feel comfortable Breakfast was spreading delicious, you can find local & western food Fortunately we got connecting rooms as I requested , that was plus point! Rooms are big, toilet clean with complete amenities.

Nothing

Probably one of the best hotels I have stayed in Indonesia. Everything was excellent, from how welcoming and polite the staff were (reception, doormen, restaurant, and room service) , to the comfort of the rooms - my stay was extremely enjoyable and will be staying here again the next time I return to Bandung. Thank you for having me!

Nothing which I didn't like

Friendly staff. Great view from the 19th floor. Great bed. Th refrigerator was defect, but they solved it very quickly.. The breakfast was very good, also enough for European people to choose. Good central location. And the free afternoon food buffet was also great. I recommend this place.

Nothing.

Located on walkable distance from the outlets and right next to a mall, this hotel is located strategically. The heated pool on the 3rd floor is a nice little spot to chill. The large rooms have everything one can need, from toothbrushes to shaving kits.

The entrance on the side is -like the parking- a bit cramped in.

The room and bed was spacious, clean, and comfortable. Beyond expectation. The location also great right in the city center, near mall, restaurants, and Soes Merdeka. The best part is the warm water pool. So much fun. Will come again.

- The payment is not automatically cut from credit card. So I have to pay at the reception and I need to bring my booking creedit card. If I change payment method, they will need the release to charge again. So I'm quite worried about double charging. But so far it's okay. - The lighting is quite dim. So it's hard to read and work in the room.

Perfect location.

On arrival the bathroom was not very clean, found long black hair in shower and sink. Windows inside really dirty. Tray in bathroom should be renewed. The entrance door heavy damaged and hard to open and closed. No handtowels available. The door was fixed after reported to front desk. Next morning I have asked room Service for some Hand towels. The room Service then prepared the room and bathroom very nicely. Great Job and no further complain. Breakfast area well secured with gloves, wrapped cutlery, sanitizer and distance control. Food was good. Unfortunally not all was refilled untill end of breakfast time. Service Staff very friendly but some fellt stressed. Security and Frontdesk great.