Amazing hotel staff. everyone was very friendly. The pool was nice even though it was always busy, its a nice pool! The gym was great! had everything you needed to get a workout on in and all the equipment were new. The free weights though some were missing. hope someone finds them. The rooms were very well designed and comfortable. One of the most comfortable bed we had so far in a hotel. The coffee and bottle of water and water boiler is a nice touch. Plenty of light and plug outlets. Closet space, hair dryer and the bench for suitcase was a nice as well.

The clean towels did not smell good. They were clean but all the towels smelled bad. Every time you turned the shower on, for about 10 seconds the water smelled really bad. not sure why then it went away. For one day in our 8 day stay the wifi was really bad and not workable. I think the place was fully booked that night. Lastly wasn't too happy about the location. Going out at night ,a lot of people were screaming and yelling at my wife. A lot of homeless people in the vicinity specially around KFC next door. She did not feel comfortable going out by herself and we travel for a living. Take it with a grain of salt.

We like Cikini so the location was great. It's a pretty fancy hotel (for our standards) and everything was comfortable and as expected for this price range.

We had some issues with the shower, the drains seemed to not function properly, almost flooding our bathroom. The response wasn't wholly satisfactory (they addressed it but it didn't fix the issue) and we ended up taking short showers, which wasn't great considering it's a 4 star hotel.

It was very clean and comfortable

No English speaking staff floating at breakfast so take your phone for google translate. Poached eggs for example took 20 minutes to make. Also no option of hard / runny eggs etc . One toaster to service entire hotel at breakfast time .

Excellent hotel at a great price. Amazing breakfast with lots of options. They are alternating every other morning with Chinese and Japanese food. Good coffee and sweets. Daily freshly blended smoothie. Lots of restaurants in the area. We used Grab app to have food delivered at the hotel, as it is hard to walk around with the Jakarta crazy traffic. Motorbikes and cars barely stop at green light for people to cross the street. We also walked in the area to the banks, to order food from nearby restaurants, but not too far. Not dangerous to walk at night. Close to city center.

The breakfast selection was great and the coffee was good. The rooms were excellent and the hotel location is great. The front office staff spoke good English. Good initiative to reduce plastic by refillable glass bottles instead of the one-time plastic water bottles.

The wifi available was slow and often could not be connected/no internet.

I’ve always loved staying in Novotel. The room was comfortable and clean. The receptionist staff was very kind to offer bigger room for my toddler. FYI, for the same type of room they have bigger room in the lower floor (no view) or you can choose smaller room (not that small though) but in higher floor with city view. The location is strategic, near food stalls, KFC, restaurants, and train station.

Almost none, but I do wish you could provide water dispenser. I understand the environmentally sustainable project with the refillable water jug (no plastic bottle used). But if there’s no water dispenser nearby what’s the use of it? We ended up buying drinking water in plastic bottles (sad but we had no choice). It’s just a suggestion that you might want to consider. Thank you. :)

Rooms were large. Awesome bathroom with ample hot water. beds comfy. Pool adequate to cool off. Staff friendly and helpful. Had an issue with broken card slot in room that was repaired promptly.

Restaurant. Ate dinner there twice. Sent both meals back both times. breakfast had lots of options but minimal fruits available. Neighbourhood did not feel safe to walk in the evening.

staff are friendly and helpful; breakfast spread is good; i had ala carte dinner at the restaurant and the food is good, although the serving time is alittle long; bed is comfortable; wifi is strong and stable

there isn't much to do outside the hotel except for a small convenience store and pharmacy; traffic is bad outside hotel during peak hours; the hotel is clean but i noticed that one of the bin in the room wasn't cleared, perhaps it was overlooked

Hotel room was very clean and neat daily. The food exchange was excellent, had a variety of options. Service was excellent! Everything else was great.

There was a chlorine smell from the shower but only for a few seconds. The bedding and blanket had a couple of stains- perhaps the staff can look into thorough cleaning

Good location are great, staff was very helpful and friendly. The hotel is excellent, bed is super comfortable and the shower is also good, very clean. The room isn't super spacious, but it's good for what we paid for.

The bathroom has a glass wall to the room, so there's no privacy and if you need to use it at night, you can't turn on the light without it shining onto the bed. We thought it was an odd choice and a bit inconvienient.