Would have spent more money on drinks & food has it not been so expensive. Suggest lowering prices which would keep guests using the facilities at the hotel.

Grounds were spacious providing ample room for children to let off steam. The paths are all raised which kept us above the flooded grounds when those drenching rains came daily. The pool was divided into two, which was perfect for the 2 year old, the 9 year old loved helping his cousin in the shallow pool. The deeper pool was lovely for relaxing in, pool bar always welcome in the heat. The breakfast buffet was excellent providing a really good variety of food and drinks. The rooms were spacious. The air-conditioning was broken in our room and they promptly moved us to a new room when it was unable to be fixed. The bonus of a photographer on site was great for a family photo session ( for this nanna) meant we got a framed memory of our Christmas get together, of course it's hard to refuse to buy a few extras at a very reasonable price.

We found the beds very hard. One of the reasons I chose the resort was for its sunset pool to get the best perspective of the setting sun, sadly children were not invited to be on this deck so we were unable to watch sunset from the resort, I feel for that 30mins an exception could have been made ( they weren't there to swim or drink)

We had 2 rooms, and both were bigger than expected, one of the rooms had a door dividing the lounge room from bedroom which was perfect for the baby to sleep. The cot was provided free. Breakfast buffet was expansive and had lots of choices to keep even the fussy 2-year-old happy. The kid's pool was perfect for water confidence for the baby. The Pullman gave easy access to the beachfront for sunset drinks and an easy walk away for the hustle and bustle of the honking cars and motorbikes. I loved that the security guards were always watching for us to leave or return and always helped by stopping the traffic for us to make it easy to get across the busy road with the pram.

The bed was harder than we are used to but that is travelling for you.

The property is really well set out with areas for families, adults and is clean and the staff are all friendly and attentive. We used the gym which was of pretty good quality compared to other hotels we've stayed at, and the rooftop infinity pool being an 'adults only' area meant there was a nice area to relax.

Nothing comes to mind. The pricing of food in the restaurant was high compared to other places in the area however that is to be expected.

We liked mostly everything. The location, easy to walk to the beach and other restaurants. The pools, kids loved their little pool. The manicured gardens were beautiful. The entertainment at the adult only pool was brilliant. Watching the sunset with a cocktail was magical.

I requested adjoining/connecting rooms twice and in plenty of time. My daughter, partner and two children had two rooms not connecting or adjoining but with a room in between. Our room was around the corner. This could easily have been managed if some planning had gone into it. For a place this size there should have been another pool, spaces were limited around both pools. There is a state of the art Gaggia coffee machine in the breakfast area. The wait for coffees was over 20 minutes and the coffee was terrible. Should be more training and other available options. Most hotels have a jugs of Balinese coffee which I would have been happy with.

I like the location and the pools the breakfast and bbq Mondays were amazing food too!

Not adding an extra bed for my child for free.

Pullman has the best buffet breakfast around. The location is close to everything as well. The grounds are pretty and gardens are nice. Customer service is great. Stayed here a couple of times though and you never seem to get an early check in. Always 2pm.

Like several other hotels in Bali at the moment the Pullman needs some renovations. It's certainly not 5 star, rooms are tired, infinity pool needs a revamp, lifts not working. It's a decent hotel but currently the price and star rating are too high for what you actually get.

The staff were amazing. All our requests were meet. Whether we needed extra water, an extra vacuum of the room, a screw driver so we could replace some batteries in my sons toy. They went above and beyond. Also location was superb. Across the road from the beach, and on a busy street of market stalls, a few restaurants, bars and day spas.

There was nothing not to like. Some suggested improvements would be to add a pool bar (the ones actually in the pool). Add a few more interesting cocktails to the happy hour menu. Also a shuttle bus to and from kuta would be handy.

I liked the breakfast and the infinity pool.

The room was very good however, on the second night we had three families arrive and stayed in the rooms next to ours. They left their doors open and talked loudly to each other and on their phones until nearly midnight every night! They were extremely rude people who had obviously never been to a hotel before. This problem seems to be part of a major Bali problem as it happened in all 4 of the hotels we stayed in. My wife and I have now given up on Bali and are going to Malaysia in future.

The buffet selection. The staff were amazing. The rooms modern and clean

Bogan Parents who let their obnoxious un-couth children run around in the infinity pool bar area like they were at home when there is a family kids pool. People who turn up for breakfast wearing singlets or topless.