The service we received at the St Regis was outstanding, it was pushing on ‘too good’. The hotel was immaculate and the suite was fantastic.

The one issue we had was the hotel failed to tell us that when we checked-out, we needed to leave the hotel at 12pm and no later and that bags couldn’t be left as we had a midnight flight home. This was due to a Head of State hiring the resort for the G20 summit which was understandable. The hotel manager offered us two free evening dinners, 2,000,000 rupiah to use as resort credit and a private hotel executive transfer to the W - Bali, Seminyak once we’d checked out to use the facilities there. Outstanding response to a somewhat minor issue.

excellent service , impeccable grounds ,comfortable spacious rooms

the KAYUPUTIH restaurant was a massive disappointment , some courses were actually inedible and we sent them back , the prices were scandalous for the very poor meals we were served . To make matters worse we did explain very clearly we thought some of the seafood items were possibly off , but nobody even acknowledged our complaint . the Wagyu at $95 was tough and hard to even get a knife through . sadly we will not return to this restaurant .

The rooms were absolutely beautiful! We had a Lagoon Villa which exceeded our expectations. The temperature of our private pool and the lagoon pool was perfect. All of the staff were outstanding, the receptionists, restaurant staff, housekeeping, beach staff, they all made our stay an absolute dream. A special thanks to the staff at breakfast who treated us like royalty! An overall amazing stay at the St. Regis and we will definitely be returning!

Everything was perfect!

Staff are very friendly and accommodating. The villa are clean, comfortable and have everything you would ever need.

The mark up on everyday items such as alcohol is pretty poor form. When you are paying 3000+ per night for accommodation you certainly don't expect to be gouged on the price of a beverage as well.

beautiful pool, nice breakfasts, glamorous setting, staff very friendly

a few problems on arrival with lights not working, shower water too cold, door being stuck. a bit annoying after hours at the airport. but mu butler attended to everything quickly. also was a little disappointed with the villa - I have stayed at the st regis before & the pool was not just a small plunge pool and had direct access to lagoon. This was not very clearly pointed out on the website.

This resort is suitable for a relaxing holiday. Staff is extremely friendly and helpful. We stayed at the ocean villa and having the beach at our door step was amazing. We've had our day beds at the beach setup for us, the villa is spacious and comfortable.

The resort is a lit bit outdated. Overall still quite comfortable and serene, however could do with a little renovation.

Very nice option to sleep in Nusa Dua! We stayed a few days in a villa with private pool with access to the sea (Strand Villa)! Probably one of the best options offered by the hotel! Our butler was lovely and very available. Overall the villa offers very high end services worthy of the best hotels in the world. Maybe the hotel is a bit old-fashioned but the location and the quality of the staff make up for its little shortcomings. It should not be forgotten that this is the recovery after several months of closure for the Covid... That being said, obvious investments are necessary to maintain the five-star level. It requires luxury investments, for example the renovation of the common areas for breakfast and this despite a very high level of food and service. No doubt still one of the best options in Nusa Dua. We ate in the restaurants of the main competitors but they are much too big and without soul! The St-Regis is a real luxury hotel with an outstanding personalized service!

location and staff

the restaurants are not as standard of st. Regis

everything was amazing

Spent our honeymoon here. We had a room in the main building. It was excellent as it was close to all the resort's main facilities - restaurants, bar, pool etc. Had breakfast, dinner and also their Sunday buffet - all were just world class. The highlight of our stay was definitely the service which was just amazing. They really know how to make you feel special. Easily the best place we have stayed. Will be returning for sure.

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