Location is at the city center, near my planned activities. First floor is a food court, and there's a minimarket at the basement (also has doors to the front parking lawn). Two things I really needed when arriving and exhausted. I didn't have to leave the premise to buy over-the-counter medicines, some snacks, mineral water, and take-away dinner. Room was clean. Bed was comfy and clean. Towels were clean. Portable hangers to hang my clothes. Hotel sandals were provided. Hotel reception is on the third floor. I could store my luggage for a few hours after checking out and it also has unisex toilets. Lifts are available, but might be busy with external guests going up/down to the top floor meeting/wedding venue. Hand wash basin with running clean water was available by the building entrance door. Temperature check when it's not busy. Almost everyone were wearing masks, except the food court customers when eating.

The room doesn't have any windows. I survived, although often having to check the time and weather because in your mind it's always evening time. No free in-room mineral water, but there's a water gallon dispenser on the corridor outside the room. I wouldn't bother, I didn't want to keep having to refill the jug. I bought my own mineral water from the minimarket downstairs. No hairdryer, no face tissues. From inside the room, I could still hear voices from the corridor. Luckily just once a while, other guests weren't too loud. Enough space to lay a cabin size luggage but not larger.

The hotel is located strategically in the middle of Surabaya. You can easily walk to nearby malls, cafes and restaurants, and also it's easy to ride public transportation such as bus, taxi or you can just hire Grab Car through your phone. The hotel staff are very responsive and helpful. The room was clean, comfortable, and they provided a few necessities like shampoo/body wash, free toothbrush & toothpaste, slippers, towels, water jug for you to fill from the water dispenser in the hallway, free coffee and tea. The shower worked very well and TV channels provided different options to watch. The hotel also had a strong wifi signal which was very helpful since the simcard that I bought somehow didn't work. (If you happen to read this, from other countries, and want to buy any Indonesian number, please buy INDOSAT, that line worked very well compared to the rest).

They provided a bottle of mineral water in the room but you have to pay for it. I personally don't think it was necessary since they already provided the jug.

The location is superb, close by to many restaurants, there is a convenience store right below the hotel, restaurants are on the lobby floor, you can walk to Mc D, KFC in 5 minutes, and go shopping at the huge Tunggungan Plaza nearby too.

The pillow is in bad shape, they should change it! The white towels are no longer white even though it is clean. For breakfast at the restaurant, they put on the music too loud, I have to keep telling them every day to tune it down as the music is not suitable for early morning.

The wifi is good. The room is modern design.The water heater is good. We can refill our drink water. They have dispenser. Near Tunjungan Plaza, only walk 10 minutes. Next to mini market. Value to money. Car park is ok.

The floor is not really clean. The room is a bit small. The shower door only half, not full. The parking only free for 1 times, the rest we have to pay.

Very convenient location. TV channels were good. Hot water with good pressure in the shower, and sprayer in the toilet. There’s also a food court downstairs with affordable prices and delicious menus.

The walls were not sound proof and the carpet in the corridor needs replacing.

very convenient I have stayed numerous times here , no complaints,specially the staff they are very polite and quick to responds and I want name reception Ahmed who is assist me a lot even in carrying my luggage, even though it’s not his job, strategic location walking distance to mall I would heart of Surabaya

nothing actually but the bathroom can improve

The Location near to Tunjungan Plaza, the staff was so attentive. We have a issue with ac and we got upgrade to other room without any hassled.

Parking space is limited,

Hotel near atunjungan Plaza, the cheap food also can be finded on nearest hotel. u can walk to mall for 5-10 minutes if u like, there ia dunkin donut, KFC and MCD, the Holywings bar also not to far.

The AC not to cold, its not soundproof, i can hear voice on other room, for regular room, mostly dont have a window, so u didnt know is it night or day already. The bed is good, bu the cover, i found it dirty, and there is ant

Friendly staff . We were welcome by Eno the front office. The AC not cold at first but the they fix immediately.

The housekeeping can check the towel before top up in room. We got the torn towel and can’t even wrap body .

Staff were friendly.... Location is great nearby Tanjungan mall@ restaurants....

The bed Mattress found dirty with. scattered blood ... Pillows weren't suitable for sleeping... Breakfast doesn't meet the desired of non Asian people @ doesn't have veraity of option...