We arranged with the hotel a pick-up from the airport. Pick-up was very convenient and the driver was very friendly. We had a nice conversation during the whole ride to the hotel. Upon arrival at the hotel we were greeted by once again very friendly staff and manager and had a short conversation. Check-in went smoothly. Our baggage was handled by staff and brought to the room. Joint rooms were arranged for our stay and the rooms itself were spacious and clean. Breakfast was amazing with a variety of Indonesian and Western food. Special compliments / thanks to hotel staff member named Fery who helped and welcomed us greatly during our stay and we were able to have multiple great conversations with. The hotel is conveniently located next to Tunjungan Plaza for if you like shopping (we did ;)). Arranging a taxi (Grab) is easy as taxi's can drive up to the lobby. The hotel has a small gym and pool facilities which are great to use during stay.

The hotel staff (from the concierge, restaurant staff, cleaners and receptionists) were extremely friendly! The receptionist, Fery F., was thoughtful enough to provide a free room upgrade froma Twin Bed Deluxe to Queen Deluxe with Window View towards the City as the initial room choice was on a smoking floor. The facilities is modern and clean, with a decent breakfast buffet spread of Indonesian and International cuisines. Hotel was also a 3-minutes walk to Tanjungan Plaza which is very convenient.

The mini-chiller which was supposed to maintain temperatures between 17-19 degree celsius was not even working. The coca cola was not even chilled (i.e.m room temperature). But this may be an individual , isolated case of a faulty appliance.

The hotel location is super exceptional. Near to Tunjungan Plaza and walking distance to Hotel Majapahit and the Tunjungan streets. The bed is thick and comfortable. The staff were all friendly and accommodating. The room service is also 24hr. Recommended!

The shower head isn’t working properly. The water pressure was quite low. And the lobby is a bit warm.

Staff were pleasant, friendly and helpful. Really appreciate the communication and efforts made by the hotel to provide us with the connecting rooms requested beforehand. The rooms were spacious, modern, clean and beds were comfortable. Breakfast was great with a wide range. Location is excellent, being close to some tourist hotspots and malls.

Nothing much to complain about the hotel. I wished the gym was bigger and better equipped but we didn't really had the opportunity to use it much, regardless.

The hotel is conveniently located opposite Tunjungan Mall, just a short walk across the overhead bridge. It is also within walking distance of Alun Alun Surabaya. The hotel staff is friendly and helpful.

I personally favor the traditional style of faucets in restrooms over the contemporary ones, particularly after using the restroom for a number two.

The hotel's location is conveniently across from Tunjungan Plaza, offering excellent value. The friendly and accommodating staff enhance the experience. Its proximity to Tunjungan's nightlife is also convenient, and I have enjoyed previous stays there.

There is nothing to dislike.

Spacious and pleasant room with plenty of natural light! Kind and diligent staff. Comfortable bed and useful desk. Nice shower. Wide variety of options for breakfast. We didn't stay long so we couldn't enjoy the pool.

We would like to have better coffee and tea options. Fridge in the room not properly working.

This is my 2nd time staying at Swiss Belinn... It was very good 👍 and they gave me some surprises during my second visit.. And he provided me very good hospitality and care during my stay... Really appreciate🙏.. Especially Mr Luwid he is very friendly guy and help me lots... This is why I came back to Swiss Belinn.. Off location is superb convenience.. Highly recommend ⭐⭐⭐⭐⭐👍👍👍👍👍👍👍

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Very good hotel in central Surabaya.

Our room didn't have a normal use refrigerator in the room, i asked their helped to keep my cheese at their normal storage what i brought from Europe. Because their "refrigerator" only can cooling until 19 celcius (almost room temperature).

The staff were very friendly and helpful. Room service was fast. Very good location - next to a grand mall, Tunjungan Plaza & max 30mins to airport (non-peak)

I can find 1-2 tiny cockroaches in the room. Overall clean hotel.