Breakfast was good. Paid for Breakfast and dinner. Dinner wasn't great at the buffet but first 2 days I got lucky and was served dinner from the restaurant which was really good. Room was massive and plenty of space for my 3 children. Lady at the reception was very friendly.

If you are planning to pray all your Salaah at Masjid Al aqsa? Be ready for a big walk. With kids about 20 minutes max.

Location is veey good, 10 mins walk from herods gate, we had a car for couple of days & the free parking is very much appreciated in Jerusalem, i would say the location is very good as just outside of the old town but then this gives you access to taxi & shuttle drop of right outside the hotel door, we had a disabled buggy picking my elderly mom & dad to take them to alaqsa mosque for all the prayers & this was very convenient. rooms are good size & comfortable, we wer a family of 4 & had 2 standard twin rooms, we initially booked for 3 nights but then ended up staying a total 6 nights. Staff are very friendly & helpful, they also can arrange tours & pickup which is very reasonable priced. Tried the buffet dinner 1 of the days not to my taste buds, but an excellent restaurant on the 4th floor serving up anyting your taste buds fancy. Would I stay again YES. The gym is also another plus point my brother used it everyday. Breakfast is a good selection & nice view.

The address on Google maps is some 30/40 kilometers away from this hotel. Just be careful don't wen navigating by car.

excellent staff and services

The staff were very friendly and helpful. During our stay we dealt with 2 staff members (Ms. Hayat & Mr. Abu Juma). They provided very professional service and helped us with our needs. The same applies to the hotel management / owners. They are very cooperating, professional, and are concerned with the guests' needs and make sure that everything is going well during the stay. The location is great and within walking distance to famous streets and shops. Everything is around you and, within few minutes walk, you find yourself in the old city of Jerusalem. Highly recommended place.

I loved the cleanliness of the hotel, and easily accessible card to entry door to hotel rooms. Free breakfast from 7-10am very considerate and convenient!

I loved everything about the property :) Hyatt was very knowledgeable in her field and did a great job assisting in any questions we had. Omar also was very kind and helpful, everyone in the staff was very friendly and easily approachable for tourist to have a great trip to the Holy land!

The coffee shop was great for a quick bite in between. The breakfast was great, and the pastries were also good. Coffee is always a winner. The room is big and quiet, one can't hear the traffic outside.

The fitness center is a little outdated, and some of the machines do not work properly. The staff at the coffee shop are not very friendly and courteous.

The lady at the reception let me check in early which was kind of her. The furniture seems outdated. It was a comfortable stay and they cleaned the room. It wasn't worth getting half board as the choice is limited but may be due to less groups coming in. There isn't much selection on breakfast. The restaurant manager Najer was good. Generally the staff are good and I would stay there again.

The furniture is a bit old and tired. The breakfast is limited but acceptable. I wouldn't do half board again, not worth it.

Breakfast was lovely. I appreciate that, while it was Ramadan and very few people actually had breakfast, there were still quite a number of good breakfast options available. The breakfast room, on the fourth floor, gives a great view of the city. My hotel room was spacious and opened onto a sort of balcony/court yard. The gentleman at the front desk was very friendly and helpful. The overall hotel is very pretty and located well, just one street down from the New Gate just outside the old town and about a ten-minute walk from the bus station at Damascus Gate.

There wasn't much to dislike. Just be aware that some of the furniture in the room and equipment in the bathroom may look just a little tired and worn. But the combination of cleanliness, price, friendliness of the staff, and location more than makes up for that.

So much to say, the first thing that stands out is the staff, the exceptional service and going out of their way to make your stay comfortable, the patience and always helping and willing to advice where needed. Meals - exceptional value for what you spend, esp for me when you come from another country and see them try and cater for different taste, and the variety. Just Amazing All round

1. Not so much about the hotel, but i think an additional service that would create more value, is if they check if guest would be using the shuttle, then maybe send them a quick map so they know how to find the way, Note the hotels fault, but due to road works, shuttle/bus stop was change, which made finding the hotel different (not difficult, as the Palestinian people in the area are so helpful) 2. Maybe some maps for patrons, for the old city, but catered for the different religious interest

This is the second time we have stayed in the National Hotel. We wanted to return after an excellent stay on our first trip. The breakfast is one of the best with a huge selection being offered, and it is served from early till 10am which is really flexible compared to other hotels. Also there is a lovely view from the balcony of the restaurant. The bedroom and bathroom were clean and working perfectly including the air con. The room was cleaned and towels changed daily. We especially appreciated that the hotel manager, Laith, himself was checking everyday with the hotel guests at breakfast that they were having a pleasant stay and there weren't any issues. This shows that the staff really care. One night we had a noise coming into our room from the kitchen and Laith and the staff quickly sorted that out for us and made sure it didn't happen again. Thank you Laith!