From the outside, this hotel looks a little run-down, but it was full of pleasant surprises! The whole accommodation was very clean, from room to common spaces. Check-in was a breeze, with staff going out of their way to provide our daughters with kids' amenity bags (loved the kids' slippers & PJs!) and the best apple juice we've ever had. At 1st glance the room had a bit of a bizarre layout (sliding door separating bedroom from sink, with shower/toilet in a separate room), but it actually ended up being very convenient when our family of 4 was getting ready at night/in the morning. We had no idea that free noodles and ice cream were available daily, which easily served as dinner for us. The onsen dressing room was very nice, secure and clean, and the free laundry machines were a welcome amenity. Rooms were turned down while we were out for the day. We paid extra for breakfast (something we typically don't do, but there aren't many options around) and were so glad we did! The buffet was wonderful - the Japanese offerings being the highlight. Kitchen staff kept everything replenished up until closing, so we never once had to wait for something to be refilled. More hotels could stand to learn a thing or two from the Dormy Inn!

We have no complaints with the hotel itself! In general, Hirosaki is a little difficult to reach if you don't have a car (city bus is the best way to get delivered near the door). There's not a ton to do around the area (for us, 2 nights was plenty).

Hotel app , can give you the latest update of occupancy of restaurant , and onsen, Free ice cream after you visited the onsen , is indoor and outdoor on the roof of the hotel , 24h parking space can be book together with room reservation , Free noodles provide during 930pm to 11pm , Great buffet breakfast , Free beverages at the lobby , Super house keeping ladies, kind and efficiency , and super helpful staffs at the front desk , Great places to eat surrounding the hotel , with walking distance, Definitely will stay again ,

The air conditioner in the room is a bit loud , Should have provide daily , bottles of water,

The staff were very helpful and accomodating of me, including speaking English. They put a lot of effort into making sure I was taken care of and answered my questions. The wifi was free and fast enough for most purposes.

There is a 150 yen per night onsen maintenance tax. They do not tell you in advance about this fee, which must be paid at check in by cash or credit card. The hotel is located far from the train station where the buses drop you off from the airport. The area around the hotel isn't the best...

Conveniently located hotel near the historic part of the town. Onsen on the 10th floor is the highlight of the hotel - both me and my wife enjoyed it very much. It is open from 3 pm overnight, until 10 am. It has both inside and outside bathes, as well as a sauna and a cold water bath. The staff was very helpful - answered all questions we had, and allowed us to leave our luggage in the hotel during our day-long side trip in the area. Breakfast was very good as well. Overall, it was a great stay.

The room was very clean, good bed, hot spring was amazing, staff, services were great!

The location is good but not very close to the station. It's easier to take a taxi if you travel with a suitcase or a big bag pack. Some staff should use English if someone doesn't understand English. My partner doesn't speak Japanese nonetheless one staff kept speaking Japanese to her when we she checked in. Regarding booking a taxi, if you need a taxi, you should book in advance otherwise you may not be able to book during busy period.

A corner room on a high floor affords views over the city, including of the five-tiered pagoda that is a tourist attraction. The onsen is also good - of a reasonable size and with indoor and outdoor options - and the free apple juice in the foyer is a nice touch. Rooms are small, but clean and comfortable, and the shower was powerful. The castle and other sights are within easy walking distance, as are restaurants and bars, and buses to and from the train station pass nearby.

Check-in isn't until 3 p.m., which isn't unusual in Japan, but was very strictly observed in this case, by which time a queue had built up, putting counter staff under a bit of pressure to process everyone. Fully 20 minutes had passed before we were in our room.

Apart from the fact that all the staff were helpful and friendly, this hotel has one of the best onsen I've visited. It is located on the top floor ofthe hotel, and the outdoor onsen in particular is beautiful and peaceful. The crisp night air contrasts with the hot spring water. The trees, plants and lighting, combined with the views of the night sky are perfect.

The coffee in reception was quite bad, but it was free. And anyway, there's a Family Mart across the road that does a half-decent cup.

I highly recommend this conveniently located hotel.All staff encountered were friendly and helpful.The hotel has so many unexpected little extras which make it great. There are self service welcome drinks on arrival (apple juice and coffee) , hot towels to freshens up and a variety of amenities. To my delight there was also a beautiful hotspring indoor bath and outdoor bath with a lovely garden on the top floor with great views. After the bath you can help yourself to a complementary 'yakult' drink in the morning and ice creams in the evening. They even provide complementary noodles as a late night snack.

Loved everything

The location is very central in Hirosaki, as short walk away from beautiful Hirosaki Park. The staff were really friendly and helpful. The breakfast buffet had a good range of choice of both Japanese and western food, so is worth paying for. Free coffee is provided for most of the day and there is a really excellent Onset on the roof.

There were no issues.

Highly recommended! Great view of the mountain area. Clean, comfy bed and satisfying room facilities. The best of all is the daily Japanese public bath service. Free ramen as a night snack and other complimentary treats.

It’s about 20 mins walk from the JR Hirosaki train station. However there is a bus stop just across the hotel, so you can spend only a minimal fare to get to the downtown area.