As a pilot, I travel the world and stay at many, many hotels. By far, this has to be one of the best airport hotels I've had the joy of staying in. I wish I could recall all the names of the staff by name, but I cannot. That said, from the security guard assisting my mother up and down the stairs, to the bellhops, the front desk staff, housecleaning, and entire restaurant staff, cooks and all, there was not one employee who I thought was not meeting or exceeding expectations. The hotel indoor climate is exceptional. The decor was exceptional. Lighting is exceptional. The facilities in and outside of the room were exceptional. HVAC cooled the room nicely, and glass was thick to prevent noise. Water was hot and had great pressure in the shower. I even used their laundry service and the clothes were so nicely cleaned and folded. All-around, when I return to Mumbai in the future, I will stay at this Novotel.

I wasn't keen to sign up with Accor just to use the wi-fi, so I just used my own personal hotspot. Other than that, I have nothing bad to say about this property. Sadly, you'll still have to contend with Mumbai traffic if you go anywhere in the city. 😎

The modern design of the hotel creates an inviting atmosphere, reflecting a contemporary aesthetic. The staff and concierge, always adorned with welcoming smiles, contribute significantly to the positive atmosphere, ensuring a pleasant and hospitable stay. The rooms at Novotel Mumbai are a testament to modern comfort, equipped with all the essential amenities. The hotel's commitment to providing a contemporary living space enhances the overall guest experience, catering to the needs of both business and leisure travelers. Beyond the physical comforts, the warm and friendly demeanor of the staff adds a personal touch to the stay. The attentiveness of the concierge further elevates the level of service, ensuring guests feel well taken care of throughout their time at the hotel.

Nothing

The Front Desk Staff at Novotel was very courteous and cooperative from checking in to check out. It was nice of Ms Anju to upgrade our stay to "BF included" though the booking was without BF. Breakfast spread was really good. Dishes were diverse, tasty and remained hot throughout.Appreciate their reaching a complementary birthday cake to our room for my son whose birthday fell during our stay there. An early checkin was a bonus too. Property's proximity to the Mumbai Airport is a real convenience. Having enjoyed Accor hospitality in different countries in Asia, Africa and Europe, I can vouch that this one was as comfortable as anywhere else!

A little more attention from the engg wing is appreciable. There were some glitches with the bath door- a minor one though.

After a challenging trek in Nepal, I spent 2 nights at the Novotel. The services are excellent. I was able to get my clothes cleaned from the hotel, have a late dinner from room services, and also use the amazing gym center. The rooms are excellent, and I particularly love the fact that they don't use single-use shampoo and soap, which is environmentally friendly. The friendly reception staff welcomed me warmly upon my arrival. Imran deserves recognition for making sure I got the best breakfast and Raul for helping me with my bill. Also Ritwika, Shraddha, Salik and Anchal were really helpuful. Last but not least, the restaurant's chef ensures that their guests receive a fantastic breakfast.

Location is close to the airport which could be practical for flights but not visiting the city center. After 6:00PM the traffic jam in Mumbai is crazy, it would take you more than 2hours to go back to the hotel from the city center. I booked my 2nd night directly from the reception desk and unfortunately saw too late that the price of one night was more interesting through Booking.com than directly from the reception.

The hotel location is excellent. The Mumbai airport Terminal 2 is visible from the room and barely a 10 min drive. The check-in process was smooth. The room was large with a big bathroom. The staff were friendly. The breakfast spread was huge and also started at 6.30 am (unlike many which start at 7 am). All in all, a very good experience.

Breakfast had lots of variety though not all dishes were great. The general taste of the food could be improved. The food items in the progressive Indian restaurant were also a hit-and-miss type though none were bad.

Room and location of the hotel were very nice. staff was very friendly and food was good. i used the rooftop bar, the gym, the spa(exceptional - My masseuse was a lady called Nikita, she was professional and very good at her job), cafe and restaurant. everything met expectations.

The price, I paid INR 17000.00 for one night and breakfast was not included. I reached Mumbai at 11.30 pm and had to book last minute because I wasn't planning on staying in Mumbai, wanted to stay close to the airport as had a flight to catch next morning. everything else was fine and I understand the high price because I booked last minute but 17K is a lot without breakfast. Thank you

During checkout I had a problem and made me feel embarrassing

During checkin the front office staff he mentioned a rate which I paid through my credit card , I was asked that shall we collect the full amount so to which I said yes and handed over my card and he deducted the given amount . While check out the night shift staff is saying that u still have pending amount which was not paid as ur room rent was different . The guy in morning mentioned me a different rate which was lower and the guy in night shift was saying that the rate is different and was higher . I had to catch my flight so didn’t want to argue or have any issue so I paid it , just due to negligence of the staff , the guests have to feel embarrassed some times . No matter they were good and great and helpful

Excellent staff: friendly and open for feedback! Nice room, very good restaurant and nice swimming pool and gym. Also location is for me excellent since most of my clients are located around Kurla Road. Also close to airport (less than 10 minutes driving).

One night there was a party on 11th or 12th floor with very extreme music, which lasted until 1 in the morning...not nice for guests that want to sleep... Only because you ask: anti-slip mat in bathroom must be regularly cleaned. Wish: Minibar may be filled prior to visit

I loved the price of the room, the quality of the bathroom (rain shower and large soaking tub), the beds were extremely comfortable, the view of the city and metro was incredible, and the rooftop bar and pool were a great touch. We stayed here one night before taking a flight out of Mumbai, but I will definitely plan to come here again when I travel. The room service meals were also great.

I loved that the room was being eco-friendly by using glass bottles of water, but I just wish there were more than 2 bottles in the room.

Beautiful hotel, good food and convenient location close to the airport. But above all want to thank Shiv from the breakfast staff who went out of his way to get us the Indian remedy against stomach problems for breakfast after I indicated I had been unwell. When we had to rush off to catch the plane he even ensured it was ready in a to go bag to take in the taxi. So kind, Novotel is lucky with an employee like Shiv!

Car service for the airport (5 min drive) is fairly overpriced at 1200 inr.