We stayed in a standard garden view room which was actually more spacious than we expected. Nice and quiet at night and bed was very comfortable.

Just a couple of minor things could have improved our experience - Suggest it would be more efficient for guests to not have to queue at reception for pool towels, surely there could just be a separate line or system to speed things up. Our room had a fridge which was great to keep our drinks and snacks cold. Suggest it would be nice to have at least a plate or even small chopping board to prepare our snacks on, plus some basic cutlery.

Beautiful surroundings, esp the pool area, and the large grassy areas and palm trees by the sea, felt like we were in Fiji! Friendly staff, especially Malinda at reception, everyone we encountered was friendly. Loved hearing the tui birds singing in the trees at the property. The outdoor bar area was lovely and nice bar snacks.

We were in a twin bed room, the beds weren’t comfortable and also were a bit too small for two people to share although it was advertised as being suitable for two adults and two kids. There was an old used plaster in the shower when we checked in that the cleaners hadn’t removed.

Great location. Great buffet in restaurant for breakfast and dinner. Spacious rooms and comfortable beds.

I had requested to have two rooms next to each other (as we were travelling with kids and grandparents) three times prior to our arrival. When we got there we found out our rooms weren’t next to each other and felt like staff didn’t show that they cared much. They did offer some rooms up the stairs next to each other but there was no lift and as travelling with young children we had alot of stuff. No help up the stairs was offered. Whole situation didn’t ruin out stay but I was definitely a little frustrated.

Dimitri the head concierge is the living embodiment of what superior hospitality is. He made our trip to the bay of islands a very memorable and enjoyable stay. He provided us with extensive knowledge about what to do, booked us activities and assisted us in getting around to places when needed. The man has forever my utmost gratitude and appreciation. The hotel itself is in a perfect location overlooking the bay and a short walk into town, the staff are friendly and welcoming.

The room itself was a tad outdated and suffered from general wear and tear. Multiple stains on the curtain and carpet were quite noticeable.

- Very comfortable bed - Views of the sea - Good room service - Staff were happy and accommodating - Elevator to help with luggage - Restaurant on sight if needed - Great location to the Waitangi Treaty Grounds - Large swimming pool

- Outdated bathroom - Toilet lid was strangely attached so that the lid constantly pressed on the flush button while you were sitting - Poor ventilation in the bathroom - Broken top shutter next to the balcony sliding door - Heat pump didn't work well (needs a service) - Small spa pool which was not adequately heated (felt like a lukewarm bath)

The facilities were great, pool was nice, room was clean staff were accomodating and upgraded us to a Seaview room. We almost didn’t try the food at the resteraunt after reading the reviews but were surprised at how good it was. We would have saved money had we just eaten at the restaurant every day unfortunately we didn’t try it til the last day. It’s cost a lot more buying food in town

There was no cooking facility or microwave. But good experience over all

The bed was great, and the location room was nice and quiet with a pleasent outlook over the inlet.. This is a convenient location for Paihia and they provide a free shuttle service to and from town. The pool complex and a nice tropical look, the spa pool was nice and hot.

This resort has a slightly tired feel about it, The Shower has very bad water pressure. The onsite resturant is most likley okay for the buffet, if you are there with some confernce or are feeding hungry teenage boys, but we choose to dine from the alacarte menu, and the food was below average and poor value for money. - we only went there once.

The newly refurbished room was bright and comfortable. The meal I had in the restaurant was lovely. So easy to get a barista coffee in the morning before I jumped in the car. I had a garden view room, next time i will request an ocean view.

This visit i only stayed one night so didn’t really have time to enjoy the pool or the spa, however next visit (I travel for work) it will be a 2 night stay so will take advantage of the facilities ie pool and spa

I've stayed at the Copthorne on many occasions and this time it was during the winter month. The staff are always friendly, smiling, laughing and helpful. I was happily surprised when the security guard asked me "how are you enjoying your stay?". I asked him "do you enjoy working here ?" And he replied "This is a great place to work". Copthorne management - you are doing something right when you have happy staff. Keep it up. I will definitely stay again and recommend you to others.

Nice large room / bed. Small area away from the bedroom to make tea and coffee. Poo; was nice but too cold for us. Location was great for all the things we wanted to do- Waitangi

Pool did not have changing rooms. Had to walk through the breakfast /Dinning area to reception. Corridor was long and very plain - could do with some art work/pictures