Friendly and helpful front staff. Hotel very clean. Our suite was very clean. Nice small kitchenette and large desk if working.

Having to pay for parking. $12 each time you go in and out of garage.

The location is great. Close to highways. This was our second time staying here and we like the cleanliness and amenities available.

The check-in was a bit confusing compared to our initial stay. Maybe some check-in signs would help? Also, our toddler slept on the sofa bed since he enjoys his space and he came back with multiples bites on his body that included near his ankle, under his armpit and on his ear. No one else had bites aside from him. They looked scary as there oozing fluid and seemed inflamed. Idk what exactly bit him but we are sure it happened at the hotel. Next time we’ll have to check for spiders.

Quirky place, shared with another hotel. Check-in confusing when arriving. Very clean and quiet even though near expressway and Galleria. Bed and sleeping was excellent. Best TV service I've experienced in a hotel. Had FOX! Couch was uncomfortable with broken arm. This was a small suite, bed next to bathroom, like NEXT to the bathroom. $24 parking garage was great; suggest you go straight to the 2nd level even though the 1st level may seem empty. Breakfast looked typical but did not eat here. Evaluations seemed high, though nice, safe place.

Confusing check in. You've arrived and don't know it. It is clean, and quiet, but our small suite had a very uncomfortable couch. Oh, shampoo was awful.

We loved the room. It was basically like a studio apartment. I was surprised when I walked in actually at the amount of space we had. The kitchen was clean they provided all the amenities needed. The little living room area was nice as well . We had a view of the pool. The bed smears comfortable as well. Bathroom was very clean .

The only thing I’d say I was a little bit surprised about was the day of check out. We had perhaps an hour left of our stay and housekeeping didn’t knock they just opened the door to start cleaning. My boyfriend let her know we still had time to check out so she went to do another room. She was very apologetic about everything which we appreciated.

Our room was very comfortable and spacious enough to allow us to get ready for wedding events. The morning breakfast was very good.

You could give directions for finding where to check in. It was very confusing. We paid $24 dollars a night (4) for a parking garage we never used. I appreciated that the manager took charges off after being able to see we had never used it.

The amenities of the room

The merging of AC Hotels & Residence Inn was nit communicated to me so I spent extra time driving around trying to find it. The staff seemed partial to AC hotel brand name & tried to up sale me a European breakfast for $20. I chose Residence Inn because it had continental breakfast. I did not expect to be inundated with AC Hotel & its brand.

Nice hotel, clean and silent. Bed was soo comfortable and the pillows - felt like sleeping on a cloud. Nice shower and pool was nice.

No complimemtary parking and the parking is quite expensive.

The room was cozy and extremely clean.

The hot breakfast was mediocre. The turkey sausage wasn’t so good and I wish they would’ve had bacon as an option.

The room was awesome! Very nice accommodations. Awesome breakfast. Great staff. Nice kitchen, livinroom and great bathroom. Love the shower!

We had to pay $25 a night for parking because we stayed 2 nights and that was not mentioned when we booked the room. You have to stay 4 nights to get free parking. The accommodations are nice but the location is a bit tight and confusing because it says AC and there is no mention that AC and Residence inn are in the same building which is huge!

The Guest Services staff were phenomenal. We were able to check in early and check out later than noon. The room was well furnished, including the fully operational kitchen with a full sized refrigerator,two eye stove top, cabinet of dishes, pots/pans, and utensils.

N/A