Friendly and helpful staff, nothing was too much trouble Fantastic location Lovely room, immaculately clean, nice little balcony Nice breakfast with plenty of choice

Early morning church bells, but that goes with the fantastic location, so not a problem

Nice hotel, perfect location in the middle of the Old Town, very clean and supportive persnnel. Also quiet if you have roome from the back (we had)

No vegetables for breakfast ! You have so great tomatoes and other vegetables and there was nothing. I understand Italian have a croissant and cafe at breakfast, but you have international guests, who eat differently. The breakfast is fine and fresh but lack of vegetables lowers my score definitely. Another tip: hotel is good if you're going to visit only Bergamo Old Town. But if you're traveling around, like we, it's better to take some hotel near the train station (unless you travel by car). Connection is convinient but takes some time.

The location is great of course, you couldn't ask for better. We booked one of their superior rooms which was spacious and comfortable. It had a king size bed and a comfortable sofa and a nice balcony. The bathroom had a large shower with good water pressure and plenty of counter space. We asked for wine and a cheese and meat plate from their bar/room service and had it on the balcony, which was wonderful. The continental breakfast was a good one too.

There is a steep set of stairs at the entrance, with no way to avoid them. The mattress was a bit hard. Also, the room wasn't ready for us at their stated check-in time, although we just left our bags and went out for an hour.

The room we stayed in was wonderful, spacious, clean and very comfortable. The bathroom was of a good size and the shower was perfect and we had our own little balcony .The staff that greeted us were all very friendly and helpful. The hotel is right in the middle of the old town close to many shops, restaurants and cafes. I would definitely recommend this hotel and only wish I could have stayed longer.

It was not a problem for us but there is a steps from the door to reception, they do have a chair lift for anyone that may struggle and I am sure they would help with bags if asked. This is in the old town so steps and hills on cobble stones so wear comfortable shoes.

The hotel is centrally situated close to everything you need The room was very clean and hugely comfortable.

Nothing

Lovely friendly ladies on reception were so welcoming and helpful. They really added to the experience. I will recommend this hotel to all my friends. Hotel organised a taxi from airport for us which was good value at €35. The room had old world charm but also modern bathroom facilities. Great location.

Unfortunately the stairlift was not working. Staff insisted on carrying bags and helping an elderly guest up the stairs so they really tried to make up for this and we appreciated their kindness. If stairlift had been working it would have been 10/10.

The apartment is a gem. we stayed in a balcony room and it was delightful. we arrived around midnight and it was not a problem. we were greeted by the lovely Angela who offered to even carry our bags for us, we declined but the offer was very much appreciated. we decided to go for a walk after check-in and she was even offering us umbrellas to keep dry. She was very friendly efficient and chatty. we had stayed in this hotel in 2007 while it was under different management and the difference was very noticeable. nothing was too much trouble . The location is ideal and the views are incredible. i would have no hesitation in recommending this hotel and would like to express our thanks again to Angela who at every encounter made us feel special.

The location was exceptional, right in the heart of Bergamo. It is an old building that has been fully renovated and earthquake strengthened. The staff were all friendly and very helpful. We booked a Deluxe Double Room with Balcony, which was spacious, with a great bathroom. The balcony was in a courtyard, but we had a great view from the window. TIP - there is a rear entrance with elevator for your luggage. No need to lug bags up the stairs at the front entrance.

The breakfast wasn't quite as good as other places, but still okay. Apart from that, we couldn't fault the place.

The property was spotlessly clean and very comfortable. The two members of staff that I met were excellent. They managed everything very well and were extremely helpful and very welcoming. The hotel is right in the centre of the citta alta which in my opinion is the best place to stay.

Unfortunately, there was a very bright street lamp right outside my hotel room window which meant the room was very light all night. I like a room to be dark when I sleep. That was my only complaint.

The location of this hotel was great, in the old city of Bergamo right off the Piazza Vecchia. There's tons of little shops and restaurants in a short walking distance, as well as some of the main sights like the Cathedral! The breakfast was also pretty good, and the staff make an excellent Italian cappuccino!

The parking was a bit of a hassle (communication from the hotel was unclear) and the garage is a bit away from the hotel, so if you have larger luggage (or a lot of it), it won't be the most fun journey to get your stuff to the hotel.