Good location just a few minutes walk down to the centre. Average sized room, decent sized bathroom. There's a vending machine with beer in it just up the steps from reception (you'll miss it if you only take the elevator!) We had a minor wifi issue on the first day but on reporting it at reception the next morning one of the staff came directly up and resolved it in just a few minutes.

The bathroom lights were blueish and quite dim so my partner couldn't do her makeup in front of the mirror in there. I think the reason must be that anything brighter would shine directly onto the bed if turned on at night (the switch was outside the room so the door would be open when turned on), but maybe there could be two switches or something?

The hotel was in a wonderful location. The room was large enough for the 3 of us and had a good amount of closet space to hang clothes although a small dresser would have been great. The bathroom was comfortable and we were given fresh towels whenever we needed. But the most amazing thing was the included breakfast. They have a very nice person that makes you different types of fresh coffee and another lovely person who makes fresh orange juice. They also had a large variety of jams that could be used to fill your croissant. Different types of ham, cheese, eggs, yogurt nuts etc. were all part of the beautiful and bountiful spread. It made getting up a pleasure. I would definitely recommend this hotel to anyone visiting Florence.

On the final day l asked for a late checkout from 11 to 1, and it was denied. They did offer to store our luggage while we went out and called us a cab when we needed. I feel that one thing that could improve the experience is having a shuttle to and from the train station or airport.

the large size of the room 219, its balcony over the Piazza Della Santissima Annunziata, the breakfast buffet with a very large choice of everything, the "tropical rain" shower, the 5 minutes walk to the Duomo, the Galleria dell'Academia, the 10 steps to the Spedale degli Innocenti and the 100 steps to the Basilica Della Santissima Annunziata (both to visit absolutely). From the balcony you can see across the piazza a small window on the third floor, of the room in which Leonardo Da Vinci started painting Mona Lisa (but did not finish there).

WiFi is quasi non existent, drops every five minutes, or when we connected to WiFi, the WiFi did not connect to the Internet, it only worked when we went down to the Reception: there are not enough routers on the second floor to cover all the rooms.

Location is absolutely superb, if I had researched more I would have realised the tram, from the airport, terminates at the San Marco university stop which is literally a 2 min walk to the hotel. However, enjoyed the walk from the Santa Maria Novella, (main station), which was lovely also, walked past the cathedral and through the bustling streets, this was only a 15-20 min scenic walk. Safety deposit box in the room, no charge, the bell tower chiming on an evening whilst getting ready was lovely to hear, did not ring all night. We had a lovely view over the square. Bathroom was modern.

Maybe requires a lick of paint in the room I was in, just a refresh.

I was lucky with my room as I had an amazing view into the square in front of the building. The staff were all extremely kind and helpful. The breakfast buffet was amazing especially with our bartender Gio's aura and vibes. The room had a bidet and a spacious bathroom.

Wi-Fi connection issues arose, which the staff helped with manually connecting us, however the connection wasn't the most stable. In the room I was staying in had a double bed that was two single beds combined which wasn't that comfortable but the view and the service made up for that.

Staff were very courteous and helpful at the breakfast lounge. The staff really cleaned my room daily. The hotel was very near the cathedral, museums, and few minutes walk to the Mercato Centrale. A little walk from the train station but was accessible.

Shower was a bit a small space with only curtain. I wasn’t able to use the WiFi for the whole duration of my stay. I reported it during the first night and the following days to the 2 staff at the reception but nothing happened. The guy receptionist offered to change my room only on the last day but I needed to go out very early for a day tour and went back late so I wasn’t able to arrange it with him. He said he can only change my room if I’m around.

Staff were very friendly and professional. I had a problem with the room I was in and was promptly moved to another room. The hotel location is great, minutes away from the airport tram and a short walk from the cathedral. Breakfast was mainly Italian style - pastries & bread based rather than freshly cooked food, but good. Would stay again.

The first bedroom I was in faced an internal ventilation airshaft, and an unpleasant smell was coming from it. I was promptly changed to room 104 which faced the street and that was a good bedroom.

Room and bathroom fantastic. Location perfect. Liked the student bar across the square. Breakfast would have liked more cereal and fruit options. The first restaurant recommendation was superb Osteria on the first cross roads found turn left from the hotel. Great food, drink and service - thank you.

We would have liked a bar area with cheese and meat platter with small range of drinks either in breakfast area or a pop up in the area in front of the hotel for a few hours and state the opening times 2/3 hours suggested. Looks like there used to be a bar there in the past. The second restaurant recommendation was not good, very long time waited for pizzas and restaurant staff not told us the wait would be so long.

Hotel was a short walk from the station and Duomo, Accademia etc which was ideal for us. Breakfast was great, good selection (no hot options). We shared the suite which was a bathroom and 2 bedrooms (one smallish twin without a door and one large double). There was a fridge. The beds were comfortable and bathroom was good.

Shame that the suite didn't have an area separate from the bedrooms for us to sit together. The wifi was very poor, worst of any of the places we stayed at in Italy. There can be noise from the square late at night and early in the morning so if you're a light sleeper, take earplugs. No kettle.

This place offers good value for money. It’s just a stone's throw from the bustling area, including the stunning Cattedrale di Santa Maria del Fiore, Ponte Vecchio, and an array of bars and restaurants. The location is truly fantastic. I was pleasantly surprised to find my room ready upon arrival, even before my scheduled check-in time, which I greatly appreciated after a long walk from the station. While the walk to the station is enjoyable when you’re not weighed down by heavy luggage, the path can be a bit uneven, making it feel longer as you navigate through busy traffic of cars, bicycles, and pedestrians. B reakfast is buffet-style, featuring pastries, yogurt, and juice—nothing too extravagant, but it gets the job done.

The room is quite small, with a compact bathroom. I might feel this because my previous stays in Italy have set a high standard.