Staff members were all nice, Judith & Ana (reception) & the very nice, jolly lady at the breakfast place. Room size was good, we were a group of 3 and there’s enough space for us and luggages.

A bit far from SMN Station. If you plan on walking from SMN to the hotel, a little challenging as the streets are a bit tight

Excellent location we were able to walk to the majority of attractions we visited. Breakfast was great, has something for everyone. Rooms were of a great size with a wonderful shower. The front desk staff really stood out to me, they all had such wonderful, genuine customer care. Gave us great advice of where to eat. They were so friendly in every way. The staff that work at this hotel are a true asset. I really thank them for making our stay a special one.

Nothing at all!

Lovely hotel with lovely staff. We spent 4 glorious nights here. Francesco and the ladies were most helpful from the moment of arrival to checkout. The breakfast staff were equally as helpful and packed us a complete "to-go" breakfast for the next day as we had to set off for an early morning tour. This hotel was well rated in one of my Italy tour guides from 2004 and I happened to book this hotel not knowing that! It has lived up to its reputation and is a true gem. There is also a lovely family run Trattoria San Gallo just 100 metres away. The owner Emanuela is very friendly, great food with good price performance and has a lovely puppy! Thank you Hotel De' Orto Medici

Apart from a few minor issues with the bathroom door and sink, everything else was flawless. Cleanliness was top notch and even the friendly housekeeping staff appeared dedicated to the job.

Friendly and helpful staff, the hotel is classy and kept very clean. The breakfast was also excellent with good coffee. Our room was clean with an excellent shower and good hairdryer. The hotel is located about 5 minute walk away from the accadamia gallery and 15 minutes walk from the main train station. The hotel called us a taxi to take us to the airport which took under 30 mins and cost 33 euro. Overall a great hotel I would recommend to friends.

We visited in late November so the outside temperature was cold, the hotel was extremely hot. Our room was really hot and we couldn't get the air con unit to work. We should have asked for help, I'm sure they would have helped.

We loved this hotel! It seemed a very good value. We had a triple room, I think, that was very spacious. Loved the big window, even without a view, and high ceilings. Great shower! Great location, walkable to all sites without being in the crowd crush. The breakfast was wonderful, serve yourself buffet that included fruit,pastries, hot items, dry cereal, meats and cheese, bread and pancakes to toast, yoghurt,etc, and a nice bright indoor/0utdoor breakfast room. Good communication and recommendations before our stay. Staff super nice at desk and in breakfast room. It even has a little history. Highly recommend!

Stronger less sweet coffee maybe.

The reception team were so helpful and nice. We couldn’t have asked for a better stay. The young lady on the desk talked us through everything, she also gave us some outstanding recommendations for restaurants and the food was excellent! She was so helpful and smiley I wish I could remember her name. The WiFi is free, the breakfast was simple but nice, juice, coffee, toast and pastries. The hotel were happy to offer us extra pillows and they were also happy to replenish the towels etc in the room. We asked for a late checkout and they were happy to oblige they couldn’t have been more helpful.

The pavements are very small in the local area but that’s no reflection of the hotel at all it’s just the whole city

The hotel is in an excellent location - 10-15 minute walk from the Duomo. Breakfast offered a great selection and it was in a pretty room. The staff were incredibly friendly and helpful. When we stayed there were free ice lollies available in reception and we received a welcome drink which we though was a nice touch. The AC also worked well which was greatly appreciated in July!

The standard room was on the small side but it offered everything that we needed for a 3 night stay so it wouldn't put me off staying here again.

This property is beautiful! It’s very close to the city center so we walked to the Duomo in about 7-8 min., to the Ponte Vecchio in about 12-15 I think and the fake David statue was on the way to that. It’s a very cute place, breakfast was a wonderful spread and included in our stay - I loved we ate on a patio area overlooking the garden. The a/c was great as well which I know isn’t always the case.

The room was quite small, basically enough room to walk to your side of the bed and the foot of the bed on the path to the bathroom, but this didn’t bother us because we weren’t in the room much. There was a decent entryway where we kept our luggage so at least that was out of the way. The bed wasn’t very soft, it was definitely a firm mattress which wasn’t my husband and my favorite, but all the other pros outweighed these 2 things for us.

Everything! We had the suite garden view and it was perfect for the 4 of us. We had enough space in the room. It was quiet. The personal is excellent, super nice. Small garden but for Florence it is exceptional. The localisation is perfect as well, close to duomo and plenty of restaurants near by. Breakfast is excellent. We appreciated the valet option that allow you to park the car in front of the hotel for you to leave the luggage and then someone bring the car to a parking nearby. For one night and the valet we paid 40€.

Nothing. We already want to come back there for more than 1 night

Hotel Orto de Medici is a delightful find near Florence's key attractions. Conveniently close to the train station, its charm captivates. The staff is exceptionally courteous, always ready to offer helpful advice. The hotel manager pleasantly surprised us with a room upgrade, ensuring a memorable stay. The food is tasty and also includes all options for those with allergies. We'll certainly return to this exceptional gem.

If you use hair conditioner or love to greet the morning in a dressing gown, remember to bring these with you. In the room, you will find beautifully scented soaps, slippers, shampoo, shower gel, and body lotion. The lack of a wardrobe in the room isn't much of an issue as there are always hangers and shelves for suitcases available. Coffee enthusiasts should visit local cafes, as the coffee served at the hotel breakfast isn't the Italian delicacy we adore.