Beautiful property with friendly attentive staff. Location was perfect!

Our air conditioning didn’t quite seem to be working properly- a bit too warm for us

Location is just great! I liked the interior design of the hotel, the bed, bed linen, how the room was decorated, cleaning was spotlessly, The staff was very helpful and nice. Very nice hotel and great location!

The breakfast was badly organized and pretty much poor service was presented. For example, we have ordered every day the same coffee and what we got was just a surprise every morning. Once, we came for breakfast at 9.30 and staff prepare a table for us than left us to wait with an order for half an hour and than they said, sorry, we serve breakfast only until 10.00! I will not bring here what they brought to my table that day... Very sorry for that, because, hotel has amazing place for breakfast, staff is generally very nice, they just need to improve breakfast in every matter, from service to food.

Great 5 star hotel in excellent location and a luxury hotel. We were upgraded from a junior suite to a full suite which was great. Good concierge and front desk service as well as from the doorman

The breakfasts are not at top standard compared to many other five star hotels. The selection is fairly basic : no fresh yoghurt limited egg selection breads are limited

The staff was very welcoming and helpful. The rooms were beautifully designed to mimic the historical city of Florence! We really enjoyed the central location close to many touristy attractions. It is very safe and almost everything is a walking distance away.

The AC wasn’t very cold, and they didn’t have a spa or pool.

Luxury hotel- truly. Service impeccable. Adam bartender and service person extraordinaire! The location was amazing. We heard beautiful Opera on the steps near the hotel every night. They did not sing too late, but were incredible. This hotel is amazing! The facilities and service is outstanding.

I absolutely loved the location, the staff were amazing and so helpful and friendly, always willing to help. The rooms were so uniquely designed and so neat and modern. The cleanliness of the hotel and the rooms were absolutely amazing. I loved that this hotel was so close to everything in walking distances to the best restaurants, cafes, and the luxury stores for shopping. One of my favourite unique hotels i have stayed in.

We loved EVERYTHING about this hotel. The rooms were unbelievably comfortable and beautiful, the staff at the door, front desk, house keeping and rooftop bar made us feel welcome, comfortable and at home. Everyone went above and beyond for us.

Absolutely nothing. We will definitely be back here in the future. A++ all around.

Nothing could have been better. The service was amazing. Our room was very large, clean and had a view of the street. The singing in the square in the evenings was nothing short of professional and sensational which just added to our Italian vacation. Won't ever look to stay anywhere else in Milan.

Immaculate. The location is perfect, everything is walkable. The rooms were spotlessly clean and the service and attention to detail in the hotel from all of the staff was excellent.

Absolutely nothing to complain about.

The location of the hotel is excellent. Once you find your way to the hotel, the staff does a great job of taking care of you. They take the car and valet park so there is no worry for you. The restaurant and the pastry shop are very lovely and serve wonderful food. The upstairs patio and bar are a nice place for a quiet aperitivo.

Looked like we were there for a soft opening so it is really hard to give all smiles since portions of the hotel were not yet open. $$$$$ Still on the border about the value. A little difficult to get there by car as it is just inside an area that is normally blocked for pedestrians only.