We loved the location. I didn't know Florence and we were looking for a place near my daughters university. For some reason this hotel caught my eye. My daughter said we would be near everything in walking distance to most attractions. I would say it was perfect! Our view of Basilica of Santa Croce and hearing the bells was beautiful. The hotel was very charming plus the breakfast room was beautiful. Our room was just the right size and decorated lovely.

There wasn't anything I didn't like.

Perfect location, very nice and comfortable apartment.

Too small room for breakfast. Sometimes we waited for the space for breakfast. Breakfast itself doesn't correspond to the level of the hotel.

What a fantastic hotel, just off Santa Croce, beautifully designed and luxurious, modern rooms artfully furnished with great beds and amazing views, wonderful amenities like sparkling and flat bottled water replenished daily, dining room and lounge on each floor, an incredible breakfast buffet, and charming, helpful staff. The pictures online do not do it justice. A great base from which to explore all the marvels of Florence' historic center and hills across the Arno.

Nothing. Everything was wonderful. The only thing I missed was a shelf for personal items above the sink and a full length mirror. Also, be prepared at night with mosquito repellent if you like to open the windows and with earplugs (the quiet can be disturbed by carousers, larks, and morning trash trucks).

The location was close to all tourist attractions, but just far enough away so that it wasn't so crowded. The breakfast is amazing! Loved it! The housekeeping does an awesome job with the daily cleaning. It was so nice to come back to our room each day and find it spotless. The bed and pillows were very comfortable for a good nights rest. We also loved the decor in the hallways as well as the furniture in the bedrooms.

Can't think of anything. Maybe a little more info when we checked in.

Our room was very nice as was the whole facility! We never heard any neighbor rooms. Everything was clean and the staff were very helpful and friendly. We also had a nice time with their wine service in the courtyard after a day out. Great location as well!

There is a bar or something across the street that is open late but it wasn't that noticeable when you close the wooden shutters. We stayed for a period where they turned the heat on for the year and woke up with the room sweltering because the steam towel heater in the bathroom was on at full blast by default for the whole night. We turned it off and problem solved. Both minor issues/circumstances. I 100% recommend this place.

Beautiful comfortable room with an amazing view. Loved the location and the decor.

The breakfast

The location was great, very central. There are great restaurants in the area away from the main attractions. The rooms are very neat and clean and the service overall is excellent from every staff member.

It is worth noting that there is a popular bar in the alleyway next to the hotel, so if you do get a room bordering the alley, there will be a bit of noise till late. Closed windows reduced the noise enough to be comfortable.

The room is excellent. It does not have a mirror in the room. The ambience is great. I shall love to stay at their property again.

A little better breakfast. And the tables are too small. For two people to keep their plates is almost impossible.

There is so much to recommend this place. Came with my boyfriend for two nights - our room felt so luxurious with a huge bed, wonderful bathroom with a separate bath and shower, and lovely Florence style view from the window! The room was beautifully clean and well kept. On the second day the sheets were made, and bath salts were left beside the tub - a very thoughtful touch! Also the receptionist we had was charming and full of excellent restaurant recommendations. She is a great asset to the hotel. Generally just a wonderful and reliable place to stay. It met all my expectations and would definitely recommend.

Nothing.

Excellent central location, lovely views of cathedral, the room was spotlessly clean and beautifully decorated. Fixtures and furniture are a high standard. Lovely welcome from the staff who were accommodating to give us a later check out free of charge because one of us wasn’t feeling well on our final day. Housekeeping team also very polite and very good at their job. Would recommend and look forward to staying again!

Nothing!