Location perfect including breakfast. Staff very helpful besides with a smile.

None. Nothing to complain about. Will remain to book again my next stay in January.

The customer service is excellent from reception staff to kitchen staff. They are more than happy to assist you with anything. Pool is fantastic. The breakfast bar has everything you wish for , from cereal, to fresh fruits, freshly cooked local specialities, sweet savoury, yoghurt, any type of coffee, we liked cappuccino. Parking is great, direct at the hotel, for a daily fee. The hotel is/was grand , now it is a bit tired and is being refreshed one step of the time. Great location to train station and old historic town. Highly recommend it.

The pool area only has 10 sunbeds that are taken pretty fast. The hotel might want to invest in more as there are more guests missing out . The carpet on the corridors is pretty used and dirty. Some room has dirty carpet too. We were luck to get a room with floor boards. TV has one English speaking channel and the signal is weak.

Great location- we arrived by train and the hotel is a two-minute walk at the most and is also a short walk to Old Town. The hotel itself is an architecture gem. Also, throughout the hotel it is decorated heavily with gorgeous paintings. Lovely, superb staff, great breakfast buffet in a beautiful restaurant, and the girl working there was fantastic- always smiled and paid attention to every detail serving the guests. Our bedroom & bathroom was huge (we had room #201).

The hotel overall needs a bit of updating regarding some details. The carpet in our room was stained (not just one or two but overall) it looked bad although everything was clean. The paint everywhere in the hotel, in our room and staircase also needs to be refreshed. The balcony door in our room had some rotten parts on the bottom (inside).

The room was very large, and I liked the style of the furnishings and muted colours. Space provided for a suitcase, other than the floor. The bathroom was huge with plenty of space around the basin for toiletry bags - a nice change! Shower was good but over the bathtub, but there were adequate hand-holds. The breakfast was very good. All staff were friendly. The pool was open (early Nov) but a bit too cool and then we had rain. The pool seating area looked well maintained. I was given a good map on checkin. Very close to the railway station and to centro storico.

Other reviews are correct - the carpet (in the hallways in particular) lets them down. The carpet in my room was okay. I noticed some rooms had timber floors. I received a scam email which purported to come from the hotel's wi-fi provider - so it seems they had a security breach, although I did not get that confirmed by the hotel. I did not use the wi-fi after that.

The hotel has a real charm and atmosphere with a lovely 1920's feel. Our room was a great size and very comfortable. Shower was good. The pool is excellent and very welcome after a morning in the sun exploring Lecce. Access to the old town is an easy walk and the proximity to the railway station was useful for us. Breakfast was very good and also has further options should you wish to supplement the buffet.

It is a shame they do not open up the bar or restaurant at lunchtime or evenings as the facilities appear to be there, just not used.

Nestled within the walls of a high-ceilinged old building, my recent stay at this hotel was quite enchanting. The moment I stepped into my room, the towering ceilings caught my eyes. The room itself was very spacious and clean, with comfortable sitting area. And the high ceilings really added to the overall spaciousness and felling of coziness. The bathroom was also very spacious equipped with all the toiletries. I also appreciated the hotel's amenities, including the beautiful dining area. The breakfast options were diverse and tasty, providing a great start to my day. In short, the hotel is a true gem for those who appreciate the glamour of high ceilings, and enjoy the seamless blend of old-world charm and contemporary comfort.

The minor issues: the shower water was not hot enough to my like, and Wifi was slow.

breakfast each day was excellent parking provided was excellent and so easy to access hotel each day from our day trips second room was huge (was like a apartment) location to the city centre was great (10 min walk) felt very safe walking of an evening back to hotel

first room did have a sewerage odour coming from bathroom (which l was aware of in other reviews) however the staff immediately moved us to another room with no hesitation and complete professionalism which was brilliant.

A lovely hotel that lives up to its name as a Grand Hotel. Very close to the station and as soon as you walk through the entrance you realise that this is a classical hotel. Very nice room and bathroom. A good breakfast and a very pleasant ambience, the garden outside the dining room was lovely. I would have liked to have stayed longer.

Not really much to complain about. My room was on a side road with a bit of traffic but it died away in the evening, however not really a big issue for me, I did like the room I had and the daylight that I got from the outwards facing window.

The location is really great for those without a car--right next to the train station and taxi file. The breakfast buffet is one of the best in Puglia, in a lovely dining hall. There is a roomy lobby downstairs where you can work or relax. The bathroom we had was huge, which is unusual in Puglia in my experience, and the beds were heavenly.

There is a slight musty smell in some of the rooms and the cleaning sprays were very strong smelling and caused us to have itchy eyes (mind you, this is true of a lot of hotels in the region). There was a motion-sensor light that turned on every time I turned over in bed, which was a bit annoying.

The hotel is a beautiful old hotel with lovely original features. It is very well located , very near to the old town. The room ( a suite) was lovely, with very good air con and big bathroom. The staff were really helpful, especially Veronica one of the breakfast team who went out of her way to be friendly and helpful. The pool and sun loungers were also really good and welcome after a day in the heat!

The breakfast included a lot of choice but this didn’t change at all during the week. Food was ok but not the best we have had. There is no bar or restaurant in the hotel.