The place itself is beautiful. The hotel is kept clean and neat, and is beautifully furnished. Common areas are warm and cozy. The staff, from reception to restaurant/bar to the spa, are all extremely professional, polite, and helpful. They really are what makes your stay different than in other hotels. We stayed with half-board package, the restaurant menu is quite diverse with daily special dishes to offer more variety.

The room was a bit cold and just did not seem to reach the desired temperature, to keep in mind that the thermostat is not working unless you ask the reception to switch it on (and then still has a limit how warm you can set it: the max was 23 degrees but it did not feel that warm at all). For some reason there is some difficulty to connect iPhones to the wi-fi (we were told it's a known issue?), it worked in the end but took some struggle.

very good stuff, very good location

something must change in restaurant , stuff do everything possible, but if you wait dishes about 1 hour, it’s can’t help

facilities

breakfast offer below expectations, same goes also for the variety of food in the restaurant menu

Facilities as well as the beautiful surroundings! The spa and pool facilities were fab, very relaxing. The staff were always so helpful and friendly. The hotel rooms were very clean and modern.

The hotel restaurant was very expensive for dinner and not many offerings. As a tourist, I was hoping for more authentic Italian pizza and pasta options that I could try, as well as the fine dining options. We ended up finding the local restaurant by the hotel gates.

the staff gave a great service throughout and the restaurant food was very good. the staff made a huge effort to ensure that you had a good stay.

the size and standard of room were average although the cost of the rooms seemed expensive. the gym and pool facilities feel as though they need a small upgrade/refurbishment. The cost of playing tennis at 25 euros per hour plus rackets and balls on top seemed excessive when you could use the E bikes for free

Excellent location great spa.

I wish more information on the amenities (e.g. map, local attractions.

Your staff were excellent, when my partner had an unexpected problem just as we were about to leave they accommodated us by allowing us to continue to use the room until well past check out time - we couldn't break the connection to Chicago for fear of not being able to reconnect. Manymany thanks.

Beautiful Nature, Elegant Interiors, Brand New Hotel, very kind and helpful staff (specially Silvia from the restaurant, Laura from the front desk, bar staff were fab too). Morning walks to the mountain with Jessica was just fabulous.

Grotto was not open yet & weather was not good enough to enjoy the pool (but this is not hotels fault)

From the check-in and until the check-out, everything was just perfect. very friendly staff, clean and big room, quiet place, amazing fresh and high-quality breakfast, lovely huge external warm pool with mountain view, steam & dry sauna, definitely a wonderful place to spend a romantic vacation in Italy!

Amazing spa and wonderful grotte. Definitely recommend to do the experience Spa Floating! Luigi was very careful and showed the underground lake in the best way! Also thank you for the gift of Champagne and cake for my birthday, was a very pleasant and lovely surprise!