Hospitable staff, free parking, excellent breakfast, very clean. Good value for money

The problem with airconditioning, we couldn't turn it off and during the night it was pretty cold.

Everything was satisfactory. The room was impeccably clean, and the bed provided excellent comfort. Breakfast was also of high quality, although it would have been more convenient if guests could help themselves to coffee rather than having to order it. The reception staff were exceptionally friendly and helpful, and the parking facilities were convenient as well.

Despite being rated as a 4-star hotel, I would argue that it falls more in line with a 3-star rating. For instance, the absence of a coffee machine and minibar in the room, which are common amenities in 4-star hotels, was noticeable. Additionally, the lack of a pool or wellness facilities, which I've come to expect in other 4-star establishments, was also noteworthy. However, given the variability in categorizations, it's possible that this hotel meets the criteria for a 4-star rating in ways that aren't immediately apparent to me.

Seamless check in. Staff were so lovely! So close to the train station and only 10 minute walk to Montecatini Terme Funicular!

They seem short staffed. We had other guests partying very loud in the hallway for hours late at night and staff were unable to attend to the issue immediately as there was only one person at reception. As soon as it was possible, they swiftly took care of the issue.

The hotel staff was nice and friendly and the check in went smoothly, they even gave us a free upgrade to a bedroom with balcony. The room was big enough and it had a big balcony too. The room was quiet and we could enjoy a good night sleep. The breakfast had a good variety of products and it was tasty.

The toilet flush is hard to use and the bathroom would need an update. The pillows are not that great but that wasn't a very big problem for a one night stay.

Breakfast was satisfying. Good selection of sweet, savoury foods, cereal, yoghurt, fruits, breads, bacon, eggs, pastries pancakes machine was a bonus! Coffee was good and the outside patio with cushioned sofas and umbrellas was the perfect spot to have a cup in the morning Location to the town of Montecatini was ideal and made eating out and exploring very accessible Staff were great and answered all of our questions- recommendation of food places, free parking on roof, free use of bikes and access to nearby gym- exceeded our expectations.

The breakfast is great, lots of choice. The location is very close to the center, even on foot. There is on-premise private parking, close to the entrance, which makes traveling with children much easier. They provided a baby cot free of charge as well.

There were many mosquitos in the room. The hotel and the area around it are a bit old, but the hotel is still well-maintained and comfortable. The elevators are a bit slow.

Everything was perfect easy parking staff 1° class super breakfast very near to the city centre walking 5 minutes..Standard room are on railways side which during the nights trains stops traveling side rooms have better view..I think is the best hotel to choose in Montecatini

No complain at all

Great location for exploring this area of Tuscany, and walking distance into town for a good selection of restaurants. The staff were very helpful and friendly. Our room was a good size, clean and comfortable and had everything we needed for our 5 night stay. Breakfast was very good, but you had to avoid the tour groups as it was a bit of a bun fight, don't go down for breakfast to early! The hotel also had a washing machine and dryer.

Location was great 👍 ..Big all you can eat breakfast. Eggs , bacon , meats, cheeses, breads, sweet breads, fruits, coffee, juices, water..They also have dinner very good a new menu every day. Staff was very friendly and helpful and Sarah helped us with more local places to visit..Front desk all of them were nice and helped us with what ever we needed. Lucca was great. Nice young lady helped us alot.. her name I can't remember but she was sweet. .. Great budget hotel...

The bed was a little firm..

Everything was more than good. From our first step in until our checked out we felt welcome and that someone would take care of us. Guys at front desk ,guys in restaurant ,mades in the rooms, all of them are more than 5 star staff.

There was nothing to dislike.