Everything. Our stay was just as we imagined for a five-star hotel. Room was very spacious, clean and comfortable. There are numerous ways of how to adjust the lightning in the room. The surroundings of the hotel were full of trees, gardens and perfectly maintained lawns. Breakfast was exceptional, and the staff fulfilled our every wish. As we were mostly around in Tuscany during the day, we had dinner in the hotel as well. This was even better - three to four courses every evening on a beautiful terrrace, every course better than the other with very reasonable prices for a five-star hotel.

Only a reminder to bring some mosquito repellent, especially if they like to bite you :)

Hotel was nice we was on a business trip but the spa in the evening was a nice touch. Walking distance from nice town although we would not recommend walking back in the dark as we did. Easy parking on road outside hotel.

Would of liked more choice at Breakfast. It was a little limited for us. Unless we was missing something. Coffee good and pastry but would of liked hot eggs as eggs were obviously cooked the evening before and maybe some nice bread ...all that gorgeous bread the Italians make was nowhere to be seen. I do not like to moan but in future if you have 30 vegans in I don't think you should change the food to satisfy them they should just take what they eat surely...we had to eat breakfast out that morning. Overall staff very nice hotel clean and tidy....x

Staff were good. The lady on reception was exceptional, probably the best reception I've ever come across in my 40 years of travelling. Nothing was too much trouble. The room was spacious and clean. Good location next to park and 5 minute walk from centre. Nice breakfast, plenty of choice.

Nothing, really. The outdoor pool area had a large concrete structure over it. Whilst nice to keep the sweltering sun off, it was a bit unsightly. Maybe it could be disguised a bit with plants? Space for sunbathing limited due to this. A full-length mirror in the room would be nice. There was only a narrow one inside the wardrobe. Also a better light in the bathroom. For a hotel that promotes itself on health and wellbeing there were a lack of facilities in the gym. No free weights. These didn't spoil the holiday and weren't an issue just some feedback.

All was good But our room 305 was very hot we had a baby 1 years old with us we asked for the Ac to be turned on at 3 am they receptionist said he did it but still was not working then at 03.30 am again went to reception and asked was told it was broken and need Ac techician in the morning asked lady receptionist for ac tech she said ac have been off for weeks I already knew this and knew I was lied to the night before we did open the room windows but lots of mosquitos I don’t like to be played like that

Being lied to about AC

DO NOT MISS: SPA Treatments of Mrs Roberta healing programs make the difference of all hotels around . 🐬🍃 Mrs Nikoleta’s breakfast & finesse 🌷transform the hotel to a precious escape

Excellent breakfast. Personal approach. Willing to help. Parking. BUT...

Unfortunately the hotel is still being modernized. Neither the pool nor the sauna were accessible. We were given standard room eventhough we book comfort. Room was very small, on contrary bathroom very spacious. A lot of mosquitoes that got to us probably through the air conditioning. Plenty of dust under the bed.

Great place to disconnect after visiting Lucca, Firenze or Pisa which are 30 to 45 mins away by car. Place really transmit you peace in general. We enjoyed the specially the spa and the breakfast included. Btw, great wine on the bar.

There is a little opportunity to improve with mosquitoes. There was some in the shower and quite more in the spa. I had some bites but nothing important. Looking forward to come back.

Overall the structure of the hotel is great . Great swimming pool and spa . The kindness and attention of the desk / reception was great . Also I had the opportunity to use the SPA and getting very good explanation from the professional running the treatments .

Comfortable, clean and great location

Room lacked some basic home comforts - full length mirror, drawers. Would have liked some basic information on arrival re: meals and facilities No tour of hotel provided - information on area in room would have been useful

The room, the service (was mostly good although sometimes not very responsive or available) the spa facilities. Also the restaurant food for dinner was very good!

The outside pool is too shady and not enough sun beds, the garden unkept and not very inviting - overall lack of staff, you had to go and look for them to order a drink or coffee.