The location was excellent, very close to the railway station and walking distance to the ferry terminal. It was deal for visiting Pompeii, Herculaneum, Vesuvius, Capri and Ischia. The room was decent and very reasonably priced. Everything worked - the toilet, shower, etc.

The internet was really patchy. We had to sit on the chairs outside the room to get decent wifi, and even then it kept cutting out. The bed was comfortable, but the sheets kept falling off the bed - they would need to fit better. But apart from this everything was satisfactory.

Every time I stay in Naples for a night, I go to this hotel. It offers great value for the money and the staff is very friendly. The area is close to the station, so it might seem a bit unusual (as is common in station areas in any city), but there's nothing to be concerned about.

During our recent visit, we encountered no issues or concerns worth reporting. Our overall experience was wonderful, and we are looking forward to returning in the future due to the pleasant nature of our stay.

As a group of young female travelers we were all feeling a bit vulnerable and nervous in Naples for the first time. However, we felt incredibly safe in Hotel Zara and looked after by the staff. While the facilities are a little dated, it’s nothing to the extent of other reviews. The beds were comfortable and rooms quiet, with excellent exterior blinds if you have a room with a window. As women traveling mostly alone, safety was our number one priority and Hotel Zara definitely checked that box.

The only thing is sometimes our shower would flood a bit quickly before draining!! But if you point the shower head away from the drain and stay mostly under the flow it fixes this.

It's a small hotel with a shared bathroom that's clean enough, very close to the central station of Naples, if you arrive by train you'll have no trouble finding it and can literally walk to the hotel and get there in less than 5 minutes. The staff helped me with everything I needed. My room was small, but I won't complain about it because I really don't mind since I was travelling alone and it was enough for me, in addition to it I also enjoyed the view from the window. My stay in Naples was quick and I feel that I got what I paid for, therefore I recommend the hotel if you ever visit the city.

The location was excellent near central station. Even there were a lot of migrants around that area, it is really safe. Nice places all around for breakfast. The room was comfortable, the shared shower and toilet were clean and never had to wait for someone else, was allways available at the times I used it. Highly recommended to stay here!! Room was cleaned daily.

The noise outside at the reception level. The bell ringing and the phone going is a lot of noise if you want to sleep early and are a light sleeper. I asked for another room, but it was fully booked. However in the night after 12 it didnt bother me.

Close to the station. Clean. Strong air conditioning. Close to the station, which is good and bad. Great price, as long as you know it's in a bad part of the city.

Bad part of the city, otherwise it was fine. Just be aware of the location when booking. This goes for anywhere in Naples, or any major city.

Good value basic small single room located very close to the main station. The room was clean and the staff were friendly and helpful. So, for my purposes , it was a good base while in Naples to explore the city and catch trains to the surrounding area.

Some have said that the area is "sketchy", but I found it very typical of what you might expect close to many main city stations. Being so central, some may find the noise from outside a problem, depending on what's happening in the street. That's beyond the control of the hotel of course.

Good position just near the train station. Not five star by any means but facilities were great, clean and comfortable. Good value foe money. Nice and secure off the street. Staff were very helpful to us non-Italian speaking tourists.... thank you Hotel Zara Napoli.

There was nothing we didn't like.

I came to Naples for a couple of days with the family and had terrible experience with the accommodation booked, so we had to make changes. We've found this place at the last moment. And we are really happy with it. It is so, so close to the Garibaldi central station, so if you plan to visit Pompeii or Vesuvius, the train is just a couple of minutes away. If you want shopping - there are many, many shops nearby, if you want restaurants - the same. And the accommodation itself is very nice, comfortable room and a tiled bathroom. The staff was extremely nice and helpful too. The place you choose to stay at can make or break your impression of the city in general. We hated Naples after our first night in it, without even seeing any of it, but will leave loving it.

Wifi

Close to the train station, safe with double locked gates. Very friendly staff, available at all hours. Has hot water, comfortable beds, very clean. Also held our bags for us before our room was ready. Good value for money.

Already knew from previous reviews - not luxurious, but clean, and everything you need for a short few day stay. Shower does flood slightly after 5-10mins, and can hear people in the hallway - but otherwise was fine. No real complaints.