It was lovely, immaculately clean, very kind & friendly staff, wonderful breakfast, a coffee machine at our disposal with pastries whenever we wanted a coffee, herbal tea, hot choc, cappuccino etc: we also had a fridge & kettle in the room. Really nice shower gel & a fab spacious shower too, lovely touches like dressing gown and slippers showed that they did everything to make the stay as comfortable as possible. I give it 10/10.

I couldn’t fault it - it was wonderful

Warm welcome and everything explained well. Great location, clean, spacious room with all facilities required for a short stay. Breakfast options were great. Complimentary water, hot drinks and pastries at reception was a nice added extra.

The bathroom sink filled up quickly without the plug closed - there was a lot of hair/piece of foil/normal dirt which gathers in the pipes - I managed to unblock it, but this could be added to the cleaning schedule. There was still some hair in the shower drain from previous guests. The plug on the bidet was faulty and water drained away when trying to fill it. Just this extra attention to detail would make it 100% The Nescafé self-service coffee machine was disappointing - I expected Napoletana style coffee, but I know it was complimentary.

We loved this accommodation but it was somewhat challenging on arrival as it's on a busy street right off a pedestrian area in the heart of Naples near the port. There were some guys from town trying to charge us money for stopping the car in an open parking spot to unload bags--felt a little nefarious but we didn't pay and they left us alone. That said, the staff were super helpful in getting us in the door, the facilities were absolutely beautiful--great room, lovely breakfast room, beautiful coffee, candy, cookies and snacks in the small lobby--and we would absolutely stay here again.

It was perfect all around. The neighborhood was a little crazy but to be honest, that's really just Naples overall. The hotel was beautiful.

Upon arrival our family of four were upgraded to a large apartment on the top floor which included two bedrooms, a large open concept living and dining area and good size bathroom. The apartment included several AC units and we were cool and comfortable despite being on the top floor in oppressive July heat. The location is ideal, close to metro, buses and walking distance to many sites. Small buffet breakfast included with good options. Staff were friendly and went above and beyond for us throughout our stay.

Location was ideal for the city and transport links by sea and rail to sightseeing options. Room was very clean and comfortable. The little balcony with views onto via Toledo was very nice and the excellent double glazing and shutters made it totally quiet. There are loads of great places to eat in easy walking distance. The bathroom was very contemporary with a great shower. Staff were all very friendly and went out of their way to be helpful. Wifi is excellent. Breakfast exceeded our expectations.

Nothing at all.

Great hotel and location (it was about a 20 - 25 min drive from the airport) , the room and bathroom were spacious which made our stay very comfortable and we loved our window view of the busy streets of Naples. Whilst we were close to all the action, the room location provided peace and quiet. The location was very convenient as it was a 10 minute walk to Naples port to catch our ferry for our trip to Positano. The location also made shopping and food very accessible as it was close to all the major shops (zara is just around the corner) and food was plenty which allowed us to explore on foot. Staff were extremely friendly and thoughtful. We had an early morning flight on our last day there and the staff packed a breakfast pack for us to go which was so lovely (Thankyou!). Bonus points that on our level there was a coffee machine outside our room which provided unlimited access to coffee, tea and yummy cookies. Will stay here again :)

The location was perfect. Just around the corner for so much, and one block from the funicular to the castle! The breakfast was full and lovely choices for everyone. The balcony window- French doors - had a pair of solid wood inside doors the blocked all the street noise so the room was both quiet and dark for sleeping, but sunny and interesting street scenes daytime. Bed is firm and ac just as needed/ we controlled it, unlike in big chain hotels.

Some taxi drivers leave you off a block or two from the hotel. And the Galleria has seen better days. We hope tourism picks up for sake of Napoli, but we soon felt like privileged locals!

It’s location. We were going to a production at the the Teatro San Carlo and it is only a few steps away. It’s also close to shops, restaurants and the harbour. The staff, especially those on reception, were excellent. One of us is a coeliac and they called around to find a nearby restaurant that could provide an early pre-theatre dinner. We were only there for one night and they gave us great advice on where to visit. Breakfast was also excellent with gluten free options.

Nothing - it is a very nice small accommodation in a great central location.

Very nice staff. The room was really nice albeit a bit small but it provided everything we needed. The breakfast is nice. The location is superb, right on Via Toledo. Free coffee machine. Free bottle of water every day. We also had to leave early one morning so the staff arranged a breakfast box for us - really nice of them. Great AC in the room.

Our room was next to the coffee machine and reception so we could hear everything from outside. Hair dryer a bit weak. Full body mirror inside the closet.

Great central location with helpful staff. The rooms are well-kept despite being in an old building, and the beds are comfy. Plenty of restaurants and shops nearby. Note: Reception isn’t always attended, especially early mornings, and the airport shuttle wasn’t available as advertised. Check-in might be delayed until 2 PM, but we didn’t experience this.