The quality of service in this hotel is exceptional. And the SPA is just fantastic, never seen that level of equipment!

Beautifully decorated hotel.Very nice bedrooms with great bathroom and very comfortable beds.Staff very nice and genuine,warm and enthusiastic,well trained and eager to please guests,deffo 5 star staff,.Spa staff especially nice. The Spa was the best I have ever used in any hotel and will be hard to find a better one.Also no charge to use which is a great feature.There is a bus stop outside the hotel,taxis are dear in Rapallo. We didnt use restaurants in the hotel.

I do not really wish to be too negative bit I feel the hotel is not 5 star in certain aspects such as The hotel entrance/driveway need to be enhanced,it gives a bad 1st impression of a very impressive building,the wifi did not work for 3 days we stayed,the outside swimming pool was not open.A 5star hotel should have a heated pool. Balcony is tiny with no furniture The breakfast was only ok. The location of the hotel is a 15 min walk from town centre,thankfully there is bus stop outside.

We loved this hotel! The staff were amazing and couldn't do enough for you. The welcome drink and focaccia with pesto on the terrace was a lovely touch as was the free shuttle into town. The views from the restaurant / terrace and from our room were breath taking. The spa was a great addition for a rainy morning activity - good facilities and immaculately clean. We visited out of season so sadly the roof top restaurant was closed but will hopefully be back next summer!

Nothing

Lovely common areas, classic and elegant feel, wonderful vibe, attentive and friendly staff, amazing view, somewhat easy walk into town, easy parking, top notch spa facilities. Room balcony had a panoramic view of town and the ocean. Wonderful breakfast offering with an amazing sea view. Such a nice touch to offer dog beds, food and water bowls and food treats. They felt like pampered pooches. The welcome drinks, Prosecco and sweet treats and complementary mini bar along with a hand written note made us feel very welcomed.

Rain, but that’s not your fault. Rooms were elegant and clean and well appointed but somewhat dated. A tad out of town, but the amenities more than made up for it

Spent 5 days in this magnificent hotel, it was wonderful. I booked the smallest room with garden view, but i was really surprised at my check-in that i've been upgraded to the suite with sea view and balcony ! Very good and friendly staff, the whole spa area is superb and relaxing, food is really good, i loved my trip to Rapallo ! Thanks to all Grand Hôtel Bristol staff, I will definitely comeback

Nothing

This is a superb hotel, from the welcome and free room upgrade to checkout it was a pleasure to stay All the staff where so incredibly helpful and friendly. The hotel facilities where excellent especially the outside area with its exceptional pool which is really big. We had booked a garden view room and requested a upgrade just before we arrived and that's exactly what we got, a sea view room with a view to die for... it made our stay even more special... Bravo Hotel Bristol R

The rooms where slightly basic for the quality of hotel but still comfortable Location is a bit far out from town, about a 15 minute walk, which wasn't an issue as was pleasant walk. We also used the regular free shuttle service which was great Breakfast could have been better but still okay

Really one of the best hotels ever been!!! Young, full of energy personel! V.good comunication with guest experience manager! Lady Greta during brekfast time serve you everything you can eat and drink!!! Beatyfull SPA and outdoor pool! Nice room with sea view, for free upgrdae! It was v.nice time there!!! Thanks for all hotel team!

A littel bit long walk distance from citi center

amazing view on the lake .. excellent housekeeping for the room cleaning .. private beach (they will drive you there and not walking distance!).. staff overall very nice .. AC is excellent

Very poor dinner restaurant and not much variety in the food (not 5-start at all !!).. breakfast ok and not that great and running around and barely covering the customers.. standard room has one of the smallest showers in the world 😄

We really enjoyed our stay at the hotel, it was a good base not only to explore Rapallo, but also it was very easy to catch trains to Portofino and the villages of the Cinque Terre. The hotel has parking space directly outside (limited spaces) and also a covered parking area (not sure if there is an additional cost). The hotel has very good facilities, a large outdoor pool and also nice spa with a small pool and good sized sauna and steam rooms and plenty of relaxation spaces. The room of the hotel was nicely fitted and decorated, if a little small. The breakfast was really fantastic with great choice for any needs, the creamy fondant potatoes were amazing!!!! The staff at the breakfast were also very well trained, friendly and would do anything for you. The view from the breakfast area was also very nice. I would definitely recommend this hotel.

The hotel is a little out of the way. But its a short walk to Rapallo center (approx. 15 mins walk) and enjoyable to walk along the coastline.

The staff was very friendly and helpful. The view of the sea from the terrace and the pool area is exciting and the spa is realy great. Also the parking/the garage for cars is realy good and save. The food in the two restaurants did not quite meet our expectations. The fassade of the hotel needs maybe a light refreshment.

all in all, we are not sure if the price/performance ratio is really right. Compared to other hotels in the same category, we had the impression that the price here is at the upper end of the scale.